Description

Ganesh Sittampalam

Please provide a small number of ticket barriers for entrance to the platforms at the eastern end of the old ticket concourse.

I appreciate the motivation behind the one way system but it is immensely frustrating to have to walk all the way round to get to the platforms, and it is also still causing substantial confusion amongst passengers several months after the system started.

Even if queues form at the barriers, people will at least have the choice of waiting or walking round, and it will reduce the flow of people walking across the barriers to get to the new ticket hall conflicting with people from incoming trains exiting through the barriers.

Problem History

  • 1 Ganesh Sittampalam reported the issue on FixMyTransport. close 21:37 21 Jun 2012
  • 2 Ganesh Sittampalam wrote to Network Rail close 21:37 21 Jun 2012

    Here is the letter that Ganesh Sittampalam wrote.

    Please set ticket barriers in the old concourse for entrance

    Please provide a small number of ticket barriers for entrance to the platforms at the eastern end of the old ticket concourse.

    I appreciate the motivation behind the one way system but it is immensely frustrating to have to walk all the way round to get to the platforms, and it is also still causing substantial confusion amongst passengers several months after the system started.

    Even if queues form at the barriers, people will at least have the choice of waiting or walking round, and it will reduce the flow of people walking across the barriers to get to the new ticket hall conflicting with people from incoming trains exiting through the barriers.

  • 3 Dave H commented close 16:43 25 Jun 2012

    I can't herlp thinking that the barrier flow allocations should have been treated like a lawn laide before paths are built in a new development.

    Observe how the public wants to move around the space and adjust the design (exit/entry allocation) to make the operation intuitive, minimising the need for signs and coralling systems, and worse still announcements and staff 'shouting' to tell people where to go.

    It may even be the case that with the massive variation in inward/outward flows at peak times, the system should have some switchable gating, to get the big flows out from (or in to) the station from all points of the compass (it really was surprising just how many people came in via York Way station and the ramp at the North End, and the case to keep a footbridge and access across the platforms at this point was not pushed hard enough on English Heritage.

    If the Clam/Barnacle Western Ticket Hall is OK to build on to the listed building what was wrong in keeping access to the North East (York Way/Caledonian Road) using a well designed (slender structure) footbridge? In emergency planning and contingency terms the lack of access/egress from the backing arc from SSE to due West does limit routes for mass evacuation at ground level, although this is a flaw for many of the London termini

  • 4 Ganesh Sittampalam commented close 20:27 25 Jun 2012

    I think all the gates are switchable - they've just chosen to configure them this way.

  • 5 Ian Eiloart commented close 10:47 02 Jul 2012

    Also, the current layout is hard for people who have difficulty walking, like those with heavy luggage, kids, or just tired feet for example.

    I don't understand why they need ticket barriers at all. The whole of Europe seems to manage without them. I guess the managers just don't trust us brits!

  • 6 CRHQ responded to Ganesh Sittampalam close 09:43 10 Jul 2012
    Dear Mr Sittampalam

    Thank you for your e-mail and please accept my apologies for the delay in this response to you.

    We recognise that a small number of regular users do have to walk further as a result of the new configuration of the concourses. However, to maintain the integrity of the one way system we cannot currently alter it without creating crowd control issues.

    The "one way" system in the station has been through extensive safety testing and validation to make sure that we are able to deal with all emergency situations and to comply with safety standards. King's Cross Station has suffered from major crowding issues for some time, something which will be a familiar issue to most regular station users.

    The addition of the new Western concourse is a major part of the solution chosen to relieve those issues but there is more to come next year with some of the current arrangements very much a temporary solution.

    From late 2012, after the conclusion of the Paralympic Games, phased demolition will begin of the current Southern concourse and will be planned so that passengers will be able to exit the station throughout those works.

    By September 2013 we will have completed construction of a new and very large public open space in front of the original 1852 frontage - the removal of the old concourse will make access to the Western concourse from the East more direct than at present, completing the major works at King's Cross.

    The concept of all departing Passengers entering the station from the Western side and all arriving passengers leaving from the Southern end is a key part of the plan to accommodate not only the current passenger flows but also the predictions of many more to come in the foreseeable future.

    We have committed to review the system which we will be doing shortly, but in the meantime we do not have any plans to reverse the passenger flow through the station or alter the direction of the ticket gates.

    I do hope that this information is useful and thank you for taking the time to contact us with your feedback.

    Kind regards

    Brian

    Brian Wortman
    Communications Manager
    Network Rail

    show quoted sections
  • 7 CRHQ responded to Ganesh Sittampalam close 11:34 19 Jul 2012
    Dear Mr Sittampalam

    Thank you for your e-mail to us via the Fix My Transport website regarding the ticket barriers at King's Cross station. Please accept my sincere apologies for the delay in this response to you.

    The original 'one-way' system was designed as a result of our risk assessments based on managing a large volume of passengers through the station in the event of an emergency. Given the vast increase in capacity at the station with the new concourse, it is obviously vital that we made sure that passenger flows were suitably controlled safely and efficiently.

    We have continued to review passenger flows, and have since opened 5 sets of gates to operate in a bi-directional basis as a trial. We will continue to monitor and review these findings and decide on how best to compliment safety to passengers using the station and flexibility with moving around the station.

    Kind regards

    Brian Wortman
    Communications Manager
    Network Rail

    show quoted sections
  • 8 Ganesh Sittampalam commented and marked the problem as fixed. close 18:09 03 Aug 2012

    They're trialling having some entry gates in that area, which seems to be working well (at least from my perspective). Hopefully they'll become permanent.

Comment
  • started 21 June 2012
  • supporters 2
London Kings Cross Rail Station in King's Cross
Problem Reporter
Supporters (2)
Top of page