“Please help me persuade Northern Rail to provide a ramp in order to exit platform” – janet gurney-craig

Description

janet gurney-craig

I would like to know how one is supposed to exit Hough Green station with a pushchair or wheelchair on leaving train from liverpool.
No problem on the opposite side.The only exit as far as I know is a steep flight of steps, impossible on your own.I can't take my grandson on the train to liverpool because I know I would have to ask another passenger to help me. On the last occasion I used the station there was no rail worker to ask for assistance. I suggest its time to install a ramp of some description.
Regards Janet Craig

Problem History

  • 1 janet gurney-craig reported the issue on FixMyTransport. close 18:44 22 Aug 2012
  • 2 janet gurney-craig wrote to Northern Rail close 18:44 22 Aug 2012

    Here is the letter that janet gurney-craig wrote.

    Unable to exit station with a pushchair

    I would like to know how one is supposed to exit Hough Green station with a pushchair or wheelchair on leaving train from liverpool.
    No problem on the opposite side.The only exit as far as I know is a steep flight of steps, impossible on your own.I can't take my grandson on the train to liverpool because I know I would have to ask another passenger to help me. On the last occasion I used the station there was no rail worker to ask for assistance. I suggest its time to install a ramp of some description.
    Regards Janet Craig

  • 3 Customer Relations responded to janet gurney-craig close 18:45 22 Aug 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/271040

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
Comment
  • started 22 August 2012
  • supporters 2
Hough Green Rail Station in Hough Green operated by Northern Rail
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