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“Please help me persuade Arriva Trains Wales to provide clean toilet facilities” – Beverley finney

Description

Beverley finney

Stockport to Carmarthen 9.39 am

All 3 toilets on train poor hygiene and blocked up with excrement looks like toilet had been
In this state for months please rectify as I am
Travelling back on this route 32 stops a 5 hour
Journey with poor facilities is totally unacceptable

Problem History

  • 1 Beverley finney reported the issue on FixMyTransport. close 12:32 16 Aug 2014
  • 2 Beverley finney wrote to Arriva Trains Wales close 12:32 16 Aug 2014

    Here is the letter that Beverley finney wrote.

    Poor toilet facilities

    Stockport to Carmarthen 9.39 am

    All 3 toilets on train poor hygiene and blocked up with excrement looks like toilet had been
    In this state for months please rectify as I am
    Travelling back on this route 32 stops a 5 hour
    Journey with poor facilities is totally unacceptable

  • 3 Customer Relations responded to Beverley finney close 15:50 16 Aug 2014
    Thank you for contacting Arriva Trains Wales. Your message has
    been received and assigned the reference number  ATW-140816-TJL.

    Our usual target response time is ten working days, and we aim
    to provide you with a full reply within this timescale. If you
    have any queries in connection with your case, then please
    contact us on 033 33 211 202. We're open between 8am and 8pm
    Mondays to Saturdays, or 11am until 8pm on Sundays.

    Please note that our role is primarily to investigate and
    respond to comments, complaints and suggestions regarding Arriva
    Trains Wales services. If you are planning a journey and need to
    find out times and fares, or to check if there is any disruption
    to services, please visit [1]www.arrivatrainswales.co.uk or
    [2]www.nationalrail.co.uk.

    In addition, if your enquiry relates to recruitment your email
    will not be responded to, however please visit
    [3]www.comeaboard.co.uk where all of our current vacancies will
    be advertised.

    Yours Sincerely

    Customer Relations

    Arriva Trains Wales 

    Diolch am gysylltu â Threnau Arriva Cymru. Mae’ch neges wedi
    cael ei derbyn a rhoddwyd iddi’r rhif cyfeirnod ATW-140816-TJL.

    Deg diwrnod gwaith yw’r amser ymateb rydym yn anelu ato fel
    arfer, a’n nod yw rhoi ateb llawn i chi cyn pen y cyfnod hwn. Os
    oes gennych unrhyw ymholiadau ynglŷn â’ch achos, cysylltwch â ni
    ar 033 33 211 202. Rydym ar agor rhwng 8am ac 8pm o ddydd Llun i
    ddydd Sadwrn, neu rhwng 11am ac 8pm ar ddyddiau Sul.

    Nodwch mai ein swyddogaeth yn bennaf yw ymchwilio ac ymateb i
    sylwadau, cwynion ac awgrymiadau am wasanaethau Trenau Arriva
    Cymru. Os ydych chi’n cynllunio taith ac angen cael amserau a
    chostau tocynnau, neu holi a oes unrhyw darfu ar wasanaethau,
    ewch i [4]www.arrivatrainswales.co.uk neu
    [5]www.nationalrail.co.uk.

    Yn ogystal ar uchod, os yw eich ymholiad yn ymwneud â recriwtio,
    ni fydd eich e-bost yn cael ei ymateb gan yr adran hon. Os
    gwelwch yn dda ewch i [6]www.comeaboard.co.uk lle mae ein holl
    swyddi gwag yn cael eu hysbysebu.

    Yn gywir

    Cysylltiadau Cwsmeriaid

    Trenau Arriva Cymru

    show quoted sections

    References

    Visible links
    1. http://www.arrivatrainswales.co.uk/
    2. http://www.nationalrail.co.uk/
    3. http://www.comeaboard.co.uk/
    4. http://www.arrivatrainswales.co.uk/
    5. http://www.nationalrail.co.uk/
    6. http://www.comeaboard.co.uk/
  • 4 Customer Relations responded to Beverley finney close 14:43 03 Sep 2014
    Link: [1]File-List
    Link: [2]Edit-Time-Data
    Link: [3]themeData
    Link: [4]colorSchemeMapping

    03 September 2014

    Your Case Reference: ATW-140816-TJL

    Dear Customer

    Thank you for your e-mail which has been received via
    FixmyTransport.com.

    Receiving feedback from our customers is important to us, and I
    am grateful for you taking time to report these issues. However,
    we would ask any customer wishing to log an issue with us to
    make direct contact with us, rather than submit it to us via a
    third party.

    Our e-mail address is
    [email address].

    We look forward to hearing from you in due course.

    Yours sincerely

    Jeff Ireland

    Customer Relations Advisor

    Arriva Trains Wales

    Tel 033 33 211 202

    E-mail [email address]

    Twitter @ArrivaTW

    Web www.arrivatrainswales.co.uk

    Address St MaryÂ’s House, 47 Penarth Road, Cardiff, CF10 5DJ

    show quoted sections

    References

    Visible links
    1. file:///tmp/b81d0041-3c93-48ec-84de-639b1f9d4d64_files/filelist.xml
    2. file:///tmp/b81d0041-3c93-48ec-84de-639b1f9d4d64_files/editdata.mso
    3. file:///tmp/b81d0041-3c93-48ec-84de-639b1f9d4d64_files/themedata.thmx
    4. file:///tmp/b81d0041-3c93-48ec-84de-639b1f9d4d64_files/colorschememapping.xml
Comment
  • started 16 August 2014
  • supporters 0
Yorton Rail Station in Yorton operated by Arriva Trains Wales
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