FixMyTransport: Provide longer rush hour trains on the Sheffield-Lincoln service

Description

Martin Gleadow

Trains between Sheffield and Lincoln are currently operated by rather old 1 and 2 carriage trains, resulting in overcrowding during rush hour. I would like to see more carriages provided at peak times, and the retirement of the Pacer units.

Comment

Problem History

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1 Martin Gleadow reported the issue on FixMyTransport. close 08:20 01 Sep 2011 #
2 Martin Gleadow wrote to Northern Rail close 08:20 01 Sep 2011 #

Here is the letter that Martin Gleadow wrote.

Train length

Longer trains are needed for the weekday morning and evening rush hour services, they are currently one or two carriage services and frequently suffer from a lack of seats.
3 Customer Relations responded to Martin Gleadow close 08:26 01 Sep 2011 #

Dear Customer

Northern Customer Relations

Case Reference: NR/222051

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We confirm receipt of your feedback/enquiry.

Kind regards

Customer Relations Officer

show quoted sections

Dear Customer

Northern Customer Relations

Case Reference: NR/222051

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We confirm receipt of your feedback/enquiry.

Kind regards

Customer Relations Officer

----------------------------------------------------------------

Attention:
This email is confidential and intended for the named addressee
only.

Any views or opinions expressed and presented are those of the
author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding,
printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact
and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail
Ltd Information Services Department.

----------------------------------------------------------------

hide quoted sections
4 Steve Hambletion commented close 16:43 01 Sep 2011 #

Couldn't agree more - I catch the 17:44 from Sheffield most weekdays and usually the train is so crowded the ticket inspector can not even get through the carriages to check tickets and collect fares for those passengers that have not bought a ticket.
5 Northern Rail responded to Martin Gleadow close 18:12 01 Sep 2011 #

[Provide longer rush hour trains on the Sheffield-Lincoln service email]
Northern Rail 222051

01 September 2011

Our Reference NR/ 222051

Dear [Provide longer rush hour trains on the Sheffield-Lincoln service email]

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

show quoted sections

[Provide longer rush hour trains on the Sheffield-Lincoln service email]
Northern Rail 222051

01 September 2011

Our Reference NR/ 222051

Dear [Provide longer rush hour trains on the Sheffield-Lincoln service email]

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

hide quoted sections
6 Martin Gleadow wrote to Northern Rail close 09:39 04 Oct 2011 #

Recently the train has been so crowded that one of two things has happened:

1) The guard doesn't bother checking tickets at all, increasing the risk of fare evasion

2) The guard cannot get to the door controls to open the doors at each station, leading to a higher dwell time and subsequent late running. This was a particular problem yesterday morning where there wasn't anywhere for people to move to in order to let him past, creating a very uncomfortable situation.

Recently a Class 150 Sprinter has been operating my route which has more doors than the elderly Pacer (although similar amounts of seating) which should reduce dwell time, but it regularly sits at a station for a minute or more before the doors open. This either requires more guard training to ensure they are always in a position to open the doors, or longer trains so no-one needs to stand, blocking the progress of the guard.
7 Customer Relations responded to Martin Gleadow close 09:43 04 Oct 2011 #

Dear Customer

Customer Relations

Case Reference: NR/222051

Thank you for taking the time to contact Northern, the train
company serving commmunities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

Kind regards

Debby Corbett
Customer Relations Officer

show quoted sections

Dear Customer

Customer Relations

Case Reference: NR/222051

Thank you for taking the time to contact Northern, the train
company serving commmunities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

Kind regards

Debby Corbett
Customer Relations Officer

----------------------------------------------------------------

Attention:
This email is confidential and intended for the named addressee
only.

Any views or opinions expressed and presented are those of the
author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding,
printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact
and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail
Ltd Information Services Department.

----------------------------------------------------------------

hide quoted sections
8 Northern Rail responded to Martin Gleadow close 09:56 04 Oct 2011 #

04 October 2011

Our Reference NR/ 222051

Dear [Provide longer rush hour trains on the Sheffield-Lincoln service email]

Thank you for your further e-mail, which I received recently.

If the customer requires a full and detailed reply they will need to contact us directly at [Northern Rail problem reporting email] not via fix my transport.

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

show quoted sections

04 October 2011

Our Reference NR/ 222051

Dear [Provide longer rush hour trains on the Sheffield-Lincoln service email]

Thank you for your further e-mail, which I received recently.

If the customer requires a full and detailed reply they will need to contact us directly at [Northern Rail problem reporting email] not via fix my transport.

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

hide quoted sections
9 Martin Gleadow wrote to Northern Rail close 13:03 04 Oct 2011 #

Hi

Fix My Transport is my preferred method of communication, please continue to send replies through this channel. If there is a reason you would prefer not to use Fix My Transport please let me know
10 Customer Relations responded to Martin Gleadow close 13:04 04 Oct 2011 #

Dear Customer

Customer Relations

Case Reference: NR/222051

Thank you for taking the time to contact Northern, the train
company serving commmunities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

Kind regards

Debby Corbett
Customer Relations Officer

show quoted sections

Dear Customer

Customer Relations

Case Reference: NR/222051

Thank you for taking the time to contact Northern, the train
company serving commmunities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

Kind regards

Debby Corbett
Customer Relations Officer

----------------------------------------------------------------

Attention:
This email is confidential and intended for the named addressee
only.

Any views or opinions expressed and presented are those of the
author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding,
printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact
and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail
Ltd Information Services Department.

----------------------------------------------------------------

hide quoted sections
11 Northern Rail responded to Martin Gleadow close 13:11 04 Oct 2011 #

04 October 2011

Our Reference NR/ 222051

Dear [Provide longer rush hour trains on the Sheffield-Lincoln service email]

Thank you again for your e-mail.

Northern as a company are happy to deal with and address any concerns and comments from our customer however, we will not deal with comments via a 3rd party such as fix my transport. Therefore you will need to contact us directly at the e-mail address in my previous correspondence or at the address below.

Northern Rail
PO Box 208
Leeds
LS1 2BU

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

show quoted sections

04 October 2011

Our Reference NR/ 222051

Dear [Provide longer rush hour trains on the Sheffield-Lincoln service email]

Thank you again for your e-mail.

Northern as a company are happy to deal with and address any concerns and comments from our customer however, we will not deal with comments via a 3rd party such as fix my transport. Therefore you will need to contact us directly at the e-mail address in my previous correspondence or at the address below.

Northern Rail
PO Box 208
Leeds
LS1 2BU

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

hide quoted sections
12 Martin Gleadow commented close 13:45 13 Dec 2011 #

Great news - the new winter timetable brings more carriages to Northern Rail:

http://www.northernrail.org/news/6947

So far this has resulted in 4 carriages in the morning on the 0801 KVP-SHF service, but I am yet to see extra capacity on the 1724 SHF-KVP service. I'm waiting to see if this aspect of the journey improves too.
13 Myf Nixon commented close 14:22 13 Dec 2011 #

Thanks for keeping us up to date, Martin. I'm glad you've at least seen one improvement!

anorak

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