Description
christopher yule
On the 9th of July 2012 i traveled on the 10:51 Edinburgh Waverley To London Euston Virgin Pendolino service when i got on the train about 15 minutes before it was due to leave there was not a single luggage space left as people from T in the Park were filling up the luggage areas with muddy trolleys and bags so i had to put my luggage at one of the exit doors I feel there should be more luggage areas on board your pendolino trains as the lugggage areas were full when people were still getting on train.
could you forward this to the right department please
Problem History
- 1 christopher yule reported the issue on FixMyTransport. close 12:12 18 Jul 2012 #
-
2
christopher yule wrote to Virgin Trains
close
12:12 18 Jul 2012
#
Here is the letter that christopher yule wrote.
shortage of luggage space
On the 9th of July 2012 i traveled on the 10:51 Edinburgh Waverley To London Euston Virgin Pendolino service when i got on the train about 15 minutes before it was due to leave there was not a single luggage space left as people from T in the Park were filling up the luggage areas with muddy trolleys and bags so i had to put my luggage at one of the exit doors I feel there should be more luggage areas on board your pendolino trains as the lugggage areas were full when people were still getting on train.
could you forward this to the right department please
-
Thank you for contacting us.
This is an automated email, confirming that we have received
your email.
We aim to respond to all emails within 20 working days. If your
enquiry is urgent or you are due to travel in the next few days,
please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
09:00-16:00 Sat, closed Sundays, Christmas Day and Boxing Day).
Regards
Customer Relations
Virgin Trains
show quoted sections
________________________________
****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.
Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail
Thank you
[email address]
Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************
This message has been scanned for malware by Websense.
[2]www.websense.com
References
Visible links
1. mailto:[email address]
2. http://www.websense.com/ -
Dear Sir/Madam,
Thank you for your email which we received on 18/07/2012 12:15.
Your comments have been entered into our case management system
under reference VT-0120718-V42 and we will respond to you as
soon as possible.
We would be grateful if you would provide the information listed
below by replying to this email. This will help us to process
your enquiry, or complaint more quickly.
There is no need to reply if you included this information in
your original email.
1) Your full address, in case we need to send you a reply by
post;
2) A scan or photo of your tickets, or some other proof of
purchase for them (e.g. a copy of the email confirmation for
your booking).
We aim to reply to all emails within 20 working days. If it is
an urgent matter you may wish to give us a call on 0845 000 8000
(Mon-Fri 08:30-18:15, Sat 09:00-16:00, closed Sundays, Christmas
Day and Boxing Day) quoting the above reference.
Regards
Virgin Trains Customer Relations Team
show quoted sections -
Link: [1]File-List
Link: [2]themeData
Link: [3]colorSchemeMapping
Virgin Trains
Customer Relations
PO Box 713
Birmingham
B5 4HH
Tel: 0845 000 8000
Fax: 0121 654 7500
Email: [Virgin Trains problem reporting email]
Ref: VT-0120718-V42
Dear Mr Yule,
Thanks for getting in touch regarding your journey with us from
Edinburgh on Monday 9^th July 2012.
I do understand your comments about the availability of luggage
space on board our trains. Â Overall, we are finding that the
provision of storage space for bags and suitcases is not a major
issue on the majority of services; however, we acknowledge there
may be occasions where there can be issues, such as when there
are events happening at destinations along our route network.
Our trains are designed with a luggage area at the end of each
coach, and additional spaces are provided at selected positions
throughout the rest of the coach; there is also room in overhead
racks and beneath the seats for stowing bags. Â Where customers
are unfamiliar with our trains, our on-board teams are able to
assist and offer guidance.
Due to the amount of space available for luggage on board our
trains, there are some restrictions on the number and size of
items customers can take with them on their journey; we
recommend that they only bring what they can comfortably carry.
Each customer may take up to two items of large luggage onto our
trains, as well as a third, smaller item, which can usually be
stored in the overhead racks, or under the seat. While we do
try to be as flexible as possible, we reserve the right to
refuse to carry items if any of their dimensions are 100cm or
more, or if they could potentially obstruct doorways, gangways
or corridors.
Rest assured, we do appreciate your feedback about the luggage
storage facilities on board, as it will be most helpful in any
future reviews of these arrangements; your comments, along with
those from other customers, give us valuable insight into how we
can best satisfy our customersÂ’ needs.
Thank you for your time; we look forward to seeing you on Virgin
Trains again soon.
Yours sincerely,
Lee Thacker
Customer Relations
show quoted sections -
6
Jamie Jim Royle Kent commented
close
20:07 04 Jan 2013
#
This is a big problem for me on the 16:43/17:13 Northern rail service from Manchester Oxford Road to Liverpool Lime street as there are NO LUGGAGE RACKS, only overhead ones, quite often only on one side of the train. This is a big problem for me as standing passengers hate you putting your bag partially in the isle, but as I am unable to reach the overhead racks, the is nothing I can do about it.
Problem Reporter
