FixMyTransport: Provide proper motorcycle parking at Fleet station like they do at Farnborough

Description

Greg Sutton

There is no allocated scooter parking at Fleet station. There is a huge amount of cycle parking and also car parking but no motorcycle parking. People with motorcycles just have to park wherever they can which causes conflict with the shop owners as they cannot get to the bins etc.

I have raised this issue repeatedly but nothing has ever been done apart from being told that if commuters want motorcycle parking then they have to pay for it which is both unhelpful and insulting.

This issue is getting worse by the day as more and more people are looking at ways to save money in this tough economic climate and are purchasing motorcycles and scooters to reduce costs.

Comment

Problem History

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1 Greg Sutton reported the issue on FixMyTransport. close 18:50 03 Feb 2012 #
2 Greg Sutton wrote to South West Trains close 18:50 03 Feb 2012 #

Here is the letter that Greg Sutton wrote.

Lack of motorcycle parking

There is no allocated scooter parking at Fleet station. There is a huge amount of cycle parking and also car parking but no motorcycle parking. People with motorcycles just have to park wherever they can which causes conflict with the shop owners as they cannot get to the bins etc.

I have raised this issue repeatedly but nothing has ever been done apart from being told that if commuters want motorcycle parking then they have to pay for it which is both unhelpful and insulting.

This issue is getting worse by the day as more and more people are looking at ways to save money in this tough economic climate and are purchasing motorcycles and scooters to reduce costs.
3 South West Trains responded to Greg Sutton close 18:57 03 Feb 2012 #

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Thank you!...

...... for your email to South West Trains' customer relations. This email
facility is for your comments, suggestions and complaints regarding the
service we provide.

If you would like information about train times and fares please contact
National Rail Enquiries on 08457 48 49 50 (24 hours) or visit
www.nationalrail.co.uk.

If you wish to book a rail ticket or check availability please contact
South West Trains' Customer Service Centre on 0845 6000 650 (24 hours) or
visit www.southwesttrains.co.uk.

We will respond as soon as possible to your comments. Our promised response
time is covered by South West Trains' Passengers' Charter. The Charter
states that "we aim to provide a full reply within 20 working days" We
will normally be able to respond much quicker than this but, at busy times,
it may be necessary to work within this timescale.

Please do not respond to this email as it has been sent automatically from
an unattended mail box.

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The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group

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4 South West Trains responded to Greg Sutton close 09:13 06 Feb 2012 #

Fixmytransport.Com

Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email
[South West Trains problem reporting email]

[Provide proper motorcycle parking at Fleet station like they do at Farnborough email]

Our ref:1661835
06 February 2012
Dear Sirs

Thank you for your contact regarding our services. We do welcome
feedback from our customers and have established a full range of
media channels to enable direct contact with our customer
relations team.

A webform on our website at www.southwesttrains.co.uk

By email to [South West Trains problem reporting email]

By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.

By telephone 0845 6000 650 option 4

There are also established representative bodies which deal with
unresolved complaints from our passengers.

For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk

For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk

In order to guarantee a full and consistent response to the
concerns raised, would you please advise our customer to use one
of our established methods of contact.

Regards
Jan Ledbyrne
Stagecoach South Western Trains

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group

Fixmytransport.Com

Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email
[South West Trains problem reporting email]

[Provide proper motorcycle parking at Fleet station like they do at Farnborough email]

Our ref:1661835
06 February 2012
Dear Sirs

Thank you for your contact regarding our services. We do welcome
feedback from our customers and have established a full range of
media channels to enable direct contact with our customer
relations team.

A webform on our website at www.southwesttrains.co.uk

By email to [South West Trains problem reporting email]

By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.

By telephone 0845 6000 650 option 4

There are also established representative bodies which deal with
unresolved complaints from our passengers.

For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk

For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk

In order to guarantee a full and consistent response to the
concerns raised, would you please advise our customer to use one
of our established methods of contact.

Regards
Jan Ledbyrne
Stagecoach South Western Trains

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group
5 Greg Sutton commented close 21:48 27 Apr 2012 #

No response
6 Matthew Lynch commented close 19:58 17 Oct 2012 #

I have complained as well but also got no satisfactory answer. Apparently the station is due a refurb in 2013 during which more car parking will be provided. There was no mention of motorcycle parking however.

Hart DC produced a transport plan this,year encouraging additional provisions for cycles, walkers and bus travellers and other 'sustainable' transport methods. No doubt the report has no teeth with Southwest trains.