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“Please help me persuade South West Trains to provide wifi on commuter trains” – Owen Blacker

Description

Owen Blacker

As mobile phone reception it's quite patchy through the Surrey countryside and SW London, it would be very useful if there were a wifi service available on SWT's commuter services.

Please could you let me know if you have any plans to trial such a service at any point in the near-term future?

Thank you.

Problem History

  • 1 Owen Blacker reported the issue on FixMyTransport. close 09:09 30 Mar 2012
  • 2 Owen Blacker wrote to South West Trains close 09:09 30 Mar 2012

    Here is the letter that Owen Blacker wrote.

    Wifi on South West Trains commuter routes

    As mobile phone reception it's quite patchy through the Surrey countryside and SW London, it would be very useful if there were a wifi service available on SWT's commuter services.

    Please could you let me know if you have any plans to trial such a service at any point in the near-term future?

    Thank you.

  • 3 South West Trains responded to Owen Blacker close 09:12 30 Mar 2012
    ----------------------------------------------------------------------------
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    Thank you!...

    ...... for your email to South West Trains' customer relations. This email
    facility is for your comments, suggestions and complaints regarding the
    service we provide.

    If you would like information about train times and fares please contact
    National Rail Enquiries on 08457 48 49 50 (24 hours) or visit
    www.nationalrail.co.uk.

    If you wish to book a rail ticket or check availability please contact
    South West Trains' Customer Service Centre on 0845 6000 650 (24 hours) or
    visit www.southwesttrains.co.uk.

    We will respond as soon as possible to your comments. Our promised response
    time is covered by South West Trains' Passengers' Charter. The Charter
    states that "we aim to provide a full reply within 20 working days" We
    will normally be able to respond much quicker than this but, at busy times,
    it may be necessary to work within this timescale.

    Please do not respond to this email as it has been sent automatically from
    an unattended mail box.

    ----------------------------------------------------------------------------
    ----------------------------------------------------------------------
  • 4 South West Trains responded to Owen Blacker close 08:39 02 Apr 2012
    Fixmytransport.Com

    Stagecoach South Western Trains
    Customer Service Centre
    Overline House, Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email [South West Trains problem reporting email]

    [provide wifi on commuter trains email]

    Our ref:1671184

    02 April 2012
    Dear Sirs

    Thank you for your contact regarding our services. We do welcome feedback
    from our
    customers and have established a full range of media channels to enable
    direct contact
    with our customer relations team.

    A webform on our website at www.southwesttrains.co.uk

    By email to [South West Trains problem reporting email]

    By post to –
    South West Trains Customer Relations,
    Overline House, Blechynden Terrace,
    Southampton. SO15 1GW.

    By telephone 0845 6000 650 option 4

    There are also established representative bodies which deal with unresolved
    complaints
    from our passengers.

    For the London Area the organisation is London Travelwatch
    www.londontravelwatch.org.uk

    For the remainder of our area the organisation is Passenger Focus
    www.passengerfocus.org.uk

    In order to guarantee a full and consistent response to the concerns
    raised, would you
    please advise our customer to use one of our established methods of contact.

    Regards
    Jan Ledbyrne
    Stagecoach South Western Trains
Comment
  • started 30 March 2012
  • supporters 8
Train route between London Waterloo and Woking operated by South West Trains
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