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“Please help me persuade Southern to put a fast train on occasionally between southampton & brlghton ” – Mike Baker

Description

Mike Baker

Could you not put an occasional fast train. Thank you.

Problem History

  • 1 Mike Baker reported the issue on FixMyTransport. close 17:24 01 Sep 2013
  • 2 Mike Baker wrote to Southern close 17:24 01 Sep 2013

    Here is the letter that Mike Baker wrote.

    length of time for journey

    Could you not put an occasional fast train. Thank you.

  • 3 Southern Railways Customer Services responded to Mike Baker close 17:26 01 Sep 2013
    Dear Sir/Madam,
    Thank you for your email. Your reference number is
    [129665-1378052798]

    We appreciate you taking the time to contact us. Due to the high
    volume of emails being received, we aim to respond in full to
    your enquiry within 7 days. Please note that if you have sent us
    a Delay Repay claim, our team will aim to respond within 28
    days. If you have sent us a Refund claim, our team will aim to
    respond within 10 days.

    Kind Regards,
    Southern Customer Services

    Reminder of your message:

    ----------------------------------------------------------------

    Dear Southern,

    Could you not put an occasional fast train. Thank you.

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Train route between Brighton and Southampton
    Central

    Area: Between Southampton and Brighton

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Mike Baker and will be published online. This message was sent
    via
    FixMyTransport.com - a not-for-profit service dedicated to
    helping
    people get public transport problems resolved. If there is a
    more
    appropriate email address for messages about this type of
    problem,
    please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [1]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 4 Southern Railways Customer Services responded to Mike Baker close 11:13 07 Sep 2013
    Dear Mike,

    Thank you for your email on the 1st September 2013.

    We have forwarded this request to our train formation team who
    will take the matter in consideration for future services.

    We apologise for any inconvenience this may have caused you.

    If you wish to contact us further regarding your query, please
    contact our Customer Service team directly at
    [1][Southern problem reporting email], by phone on 08451 27 29 20 or
    in writing to:
    Southern Customer Services
    PO Box 3021
    Bristol
    BS2 2BS
    quoting ticket number [129665-1378052798] on all communication.

    For the latest travel information, why not follow us on Twitter
    @southernrailUK and @GatwickExpress

    Kind regards

    Mukesh Singh
    Southern Customer Services

    Your message :

    Dear Southern,

    Could you not put an occasional fast train. Thank you.

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Train route between Brighton and Southampton
    Central

    Area: Between Southampton and Brighton

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Mike Baker and will be published online. This message was sent
    via
    FixMyTransport.com - a not-for-profit service dedicated to
    helping
    people get public transport problems resolved. If there is a
    more
    appropriate email address for messages about this type of
    problem,
    please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [2]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. mailto:[Southern problem reporting email]
    2. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 5 Mike Baker commented close 17:13 14 Oct 2013

    as far as i know the problem has not been fixed

Comment
  • started 1 September 2013
  • supporters 1
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