FixMyTransport: Put more coaches on the Portsmouth Harbour to Cardiff route.

Description

Joy Shillaker

Please add more coaches to this route! On a 'good' day you only have 3 coaches but often there are only 2, even during peak periods. I have caught a train at Portsmouth Harbour and it has been crammed full by the time the train gets to Fratton!!!!!

Comment

Problem History

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1 Joy Shillaker reported the issue on FixMyTransport. close 08:50 10 Oct 2012 #
2 Joy Shillaker wrote to First Great Western Railway close 08:50 10 Oct 2012 #

Here is the letter that Joy Shillaker wrote.

Your Hell train! Portsmouth to Cardiff

Please add more coaches to this route! On a 'good' day you only have 3 coaches but often there are only 2, even during peak periods. I have caught a train at Portsmouth Harbour and it has been crammed full by the time the train gets to Fratton!!!!!
3 First Group Response responded to Joy Shillaker close 10:20 10 Oct 2012 #

Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[email address]

Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[email address]
4 FGW Customer Relations responded to Joy Shillaker close 09:07 12 Oct 2012 #

First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ

Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]

www.firstgreatwestern.co.uk

Ref: FGW 6751595

Dear Ms Shillaker

Thank you for your recent correspondence. I note from our records that we have sent you a full response under the reference number FGW 6751595 which I trust that you have now received.

Thank you for allowing us the opportunity to reply.

Yours sincerely

Mark Webber
Customer Relations Senior Officer

*** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

http://www.surveymonkey.com/s.aspx?sm=1M...

First Great Western Limited. Registered in England & Wales No. 05113733.
Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ

Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]

www.firstgreatwestern.co.uk

Ref: FGW 6751595

Dear Ms Shillaker

Thank you for your recent correspondence. I note from our records that we have sent you a full response under the reference number FGW 6751595 which I trust that you have now received.

Thank you for allowing us the opportunity to reply.

Yours sincerely

Mark Webber
Customer Relations Senior Officer

*** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

http://www.surveymonkey.com/s.aspx?sm=1M...

First Great Western Limited. Registered in England & Wales No. 05113733.
Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Jane N commented close 19:23 25 Oct 2012 #

And vice versa please - I travel this route most months en route to Sussex to see friends, and it's too long a journey for 2 or 3 coaches, particularly if the train has to stop between stations for some reason, e.g signalling problems. I once managed to get just inside the doors and couldn't move any further because the train was so crowded, even though I had a reserved seat. Travelling with luggage is a nightmare in those conditions - we're not all commuters or day-trippers.