Description
Elaine Clyde
I travel from Canterbury - Dover every evening five days a week there used to be two buses going between Canterbury and Dover one at 17.00 and one at 17.08, there is now only one bus at 17.11 this bus is constantly crowded with people standing along the whole coach I myself most weeks have stood every day for the past three weeks between Canterbury & Dover, which is at least 40 minutes. I find this completely unacceptable when i pay £19.50 to stand on an overcrowded bus, and most of the time right by the drivers booth as the bus is so busy.
it would make a huge difference if more than one bus was running particularly as the college and university is on this route, would it be so illogical to put on a bus at 16.30, 17.00, 17.30 and 18.00 to cover the overspill from the college, universtiy, the town and people communiting to and from work.
It has also transpired this week that two of the buses have broken down on route, causing further delays. I am extremely frustrated with this unpleasant journey please fix it.
Problem History
- 1 Elaine Clyde reported the issue on FixMyTransport. close 11:19 25 May 2012 #
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2
Elaine Clyde wrote to Stagecoach in East Kent
close
11:19 25 May 2012
#
Here is the letter that Elaine Clyde wrote.
NOT ENOUGH BUSES IN SERVICE - OVERCROWDING
I travel from Canterbury - Dover every evening five days a week there used to be two buses going between Canterbury and Dover one at 17.00 and one at 17.08, there is now only one bus at 17.11 this bus is constantly crowded with people standing along the whole coach I myself most weeks have stood every day for the past three weeks between Canterbury & Dover, which is at least 40 minutes. I find this completely unacceptable when i pay £19.50 to stand on an overcrowded bus, and most of the time right by the drivers booth as the bus is so busy.
it would make a huge difference if more than one bus was running particularly as the college and university is on this route, would it be so illogical to put on a bus at 16.30, 17.00, 17.30 and 18.00 to cover the overspill from the college, universtiy, the town and people communiting to and from work.
It has also transpired this week that two of the buses have broken down on route, causing further delays. I am extremely frustrated with this unpleasant journey please fix it.
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Good morning,
I have forwarded your email to the operations manager who will
respond in due course.
Thank you for Contacting Stagecoach bus company.
Kind regards
Chris
Customer Service Team
08456 00 22 99
http://www.stagecoachbus.com/eastkent
http://www.stagecoachbus.com/eastsussex
To view our Code of Practice please follow this link:
http://www.stagecoachbus.com/codeofpract...
Stagecoach in East Kent & East Sussex, Bus Station, St Georges
Lane, Canterbury, CT1 2SY
Registered Office: East Kent Road Car Co Ltd, Daw Bank,
Stockport, Cheshire SK3 0DU
(Registered in England & Wales No144585)
Elaine Clyde To [Stagecoach in East Kent problem reporting email]
<[Put on more buses from Canterbury to Dover so we don't have to stand email]> cc
Subject NOT ENOUGH BUSES IN SERVICE -
25/05/2012 11:20 OVERCROWDING
Dear Stagecoach in East Kent,
I travel from Canterbury - Dover every evening five days a
week
there used to be two buses going between Canterbury and
Dover one
at 17.00 and one at 17.08, there is now only one bus at
17.11 this
bus is constantly crowded with people standing along the
whole
coach I myself most weeks have stood every day for the past
three
weeks between Canterbury & Dover, which is at least 40
minutes. I
find this completely unacceptable when i pay £19.50 to stand
on an
overcrowded bus, and most of the time right by the drivers
booth as
the bus is so busy.
it would make a huge difference if more than one bus was
running
particularly as the college and university is on this route,
would
it be so illogical to put on a bus at 16.30, 17.00, 17.30
and 18.00
to cover the overspill from the college, universtiy, the
town and
people communiting to and from work.
It has also transpired this week that two of the buses have
broken
down on route, causing further delays. I am extremely
frustrated
with this unpleasant journey please fix it.
show quoted sections -
Dear Elaine
Thank you for contacting us.
We have indeed withdrawn one of the two buses leaving Canterbury
after 5pm from route 15 and switched it to a new route number
12. New route number 12 provides a much faster service to
Whitfield, Walmer and Deal and has been very well received.
When we did this we thought that enough people would switch from
route 15 to route 12 to ensure everyone on the remaining
departure on route 15 had a seat. We came to this conclusion by
checking the number of people travelling to Walmer and Deal.
Since we introduced new route 12 the number of people travelling
has increased more quickly than we expected and it is clear that
we need to provide additional capacity on route 15 as well as
the new route 12. In the short term we will provide an
additional bus at 5.10pm on busy days, but we do expect to
upgrade route 15 as a whole.
Jeremy Cooper
Commercial Director
Stagecoach in East Kent and East Sussex
Bus Station
St Georges Lane
CANTERBURY
Kent
CT1 2SY
Tel:01227 828103
Registered Office: East Kent Road Car Co. Ltd, Daw Bank,
Stockport, Cheshire, SK3 0DU (Registered in England & Wales No.
144585)
Registered Office: Hastings & District Transport Ltd, Daw Bank,
Stockport, Cheshire, SK3 0DU (Registered in England & Wales No.
1705689)
Registered Office: Eastbourne Buses Ltd, Daw Bank, Stockport,
Cheshire, SK3 0DU (Registered in England & Wales No. 2000069 )
To view the Stagecoach code of practice for customer suggestions
and complaints go to:
http://www.stagecoachbus.com/codeofpract...
Elaine Clyde To [Stagecoach in East Kent problem reporting email]
<[Put on more buses from Canterbury to Dover so we don't have to stand email]> cc
Subject NOT ENOUGH BUSES IN SERVICE -
25/05/2012 11:20 OVERCROWDING
Dear Stagecoach in East Kent,
I travel from Canterbury - Dover every evening five days a
week
there used to be two buses going between Canterbury and
Dover one
at 17.00 and one at 17.08, there is now only one bus at
17.11 this
bus is constantly crowded with people standing along the
whole
coach I myself most weeks have stood every day for the past
three
weeks between Canterbury & Dover, which is at least 40
minutes. I
find this completely unacceptable when i pay £19.50 to stand
on an
overcrowded bus, and most of the time right by the drivers
booth as
the bus is so busy.
it would make a huge difference if more than one bus was
running
particularly as the college and university is on this route,
would
it be so illogical to put on a bus at 16.30, 17.00, 17.30
and 18.00
to cover the overspill from the college, universtiy, the
town and
people communiting to and from work.
It has also transpired this week that two of the buses have
broken
down on route, causing further delays. I am extremely
frustrated
with this unpleasant journey please fix it.
show quoted sections -
5
Elaine Clyde added an update
close
10:55 14 Jun 2012
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Amazing,for a whole week a lovely double decker bus has turned up and i have been able to CHOOSE where to sit either upstairs or down, thankyou stagecouch no more overcrowding, seats available, absolutely FABULOUS WELL DONE
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6
Elaine Clyde commented and marked the problem as fixed.
close
13:49 24 Jul 2012
#
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