FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

“Please help me persuade Southern to PUT ON MORE COACHES BRIGHTON/ASHFORD ROUTE” – Susan Shellard

Description

Susan Shellard

More coaches required on this service,customers standing and no luggage racks.This service calls at numerous stations and by the time it reaches Ashford it is over crowded

Problem History

  • 1 Susan Shellard reported the issue on FixMyTransport. close 00:59 18 Sep 2014
  • 2 Susan Shellard wrote to Southern close 00:59 18 Sep 2014

    Here is the letter that Susan Shellard wrote.

    ONLY 2 COACH TRAIN 10.24am from BEXHILL SAT 13 SEPT 2014

    More coaches required on this service,customers standing and no luggage racks.This service calls at numerous stations and by the time it reaches Ashford it is over crowded

  • 3 Southern Railways Customer Services responded to Susan Shellard close 01:01 18 Sep 2014
    Dear Sir/Madam,
    Thank you for your email. Your reference number is
    [216540-1410998468]

    We appreciate you taking the time to contact us. We aim to
    respond in full to your enquiry within 10 days. Please note that
    if you have sent us a Delay Repay claim, our team will aim to
    respond within 28 days. If you have sent us a Refund claim, our
    team will aim to respond within 10 days.

    Kind Regards,
    Southern Customer Services

    Reminder of your message:

    ----------------------------------------------------------------

    Dear Southern,

    More coaches required on this service,customers standing and no
    luggage racks.This service calls at numerous stations and by the
    time it reaches Ashford it is over crowded

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Train route between Ashford International and
    Brighton

    Area: Between Brighton and Ashford

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Susan Shellard and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [1]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 4 Southern Railways Customer Services responded to Susan Shellard close 16:22 24 Sep 2014
    Dear Susan,

    Thank you for contacting us on the 18th of September 2014
    regarding your complaint. Please accept my apologies for the
    delay in our response.

    We understand that travelling on a crowded train can be an
    unpleasant experience, and we are working with the Department
    for Transport (DFT) to increase capacity where we can.

    We operate the maximum number of trains we can during peak times
    and deploy all our carriages, except those undergoing essential
    maintenance. For the type of operation we have, there is no
    practical way of limiting the number of people choosing to board
    a particular train. Often, people will join the first carriage
    available to them which may be far busier than another carriage
    further along the platform. We do encourage passengers to use
    the whole length of the train via onboard and station
    announcements.

    We are able to measure the passenger loadings on each of our
    services and we use this data to decide how best to deploy our
    fleet. We have a limited number of carriages available to us,
    but we have been able to take advantage of some cascaded rolling
    stock which has enabled us to increase capacity from December
    2011.

    The Rail regulatory bodies, the Office of Rail Regulation (ORR)
    and the Rail Safety Standards Board (RSSB), set the safety
    standards on which we base our operations. There are regulatory
    standards for train construction and passenger loadings, and
    these are monitored, reviewed and reported to the regulators who
    ensure that compliance is met.

    If you wish to contact us further regarding your query, please
    contact our Customer Service team directly at
    [1][Southern problem reporting email], by phone on 03451 27 29 20 or
    in writing to:
    Southern Customer Services
    PO Box 10240
    Ashby-de-la-Zouch
    LE65 9EB
    quoting ticket number [216540-1410998468] on all communication.

    For the latest travel information, why not follow us on Twitter
    @southernrailUK and @GatwickExpress

    Kind regards

    James Rideout
    Southern Customer Services

    Your message :

    Dear Southern,

    More coaches required on this service,customers standing and no
    luggage racks.This service calls at numerous stations and by the
    time it reaches Ashford it is over crowded

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Train route between Ashford International and
    Brighton

    Area: Between Brighton and Ashford

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Susan Shellard and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [2]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. mailto:[Southern problem reporting email]
    2. file:///tmp/www.southernrailway.com/emaildisclaimer
Comment
  • started 17 September 2014
  • supporters 0
Problem Reporter
Top of page