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Description

Roy Naylor

There is no timetable information on this bus stop, nor the other two coverd shelters on Blurton Road Hanley bound.

The other stops are at Blurton Road outside Sanghas Mini Market, Blurton Road opposite Longton Hall Road.

There is also no information on the stops Longton bound.

Not everyone can afford to text for information and as its a bad signal area it dosnt always work.

Please let's have some time tables.

Problem History

  • 1 Roy Naylor reported the issue on FixMyTransport. close 14:10 20 Apr 2012
  • 2 Roy Naylor wrote to Stoke-on-Trent City Council close 14:10 20 Apr 2012

    Here is the letter that Roy Naylor wrote.

    No Timetables

    There is no timetable information on this bus stop, nor the other two coverd shelters on Blurton Road Hanley bound.

    The other stops are at Blurton Road outside Sanghas Mini Market, Blurton Road opposite Longton Hall Road.

    There is also no information on the stops Longton bound.

    Not everyone can afford to text for information and as its a bad signal area it dosnt always work.

    Please let's have some time tables.

  • 3 Chris Salmon responded to Roy Naylor close 11:14 23 Apr 2012
    Dear Mr Naylor,

    Thank you for your comments regarding bus shelter displays on
    Blurton Road.

    While I sympathise with your problem, I'm afraid it just isn't
    possible to resource having up-to-date timetable displays at all
    of our 300 bus shelters across the city.  It is not the initial
    installation which presents the problem, but the very
    time-critical matter of updating the displays for timetable
    changes;  the council has just one member of staff looking after
    roadside displays - along with a number of other
    responsibilities - and there is obviously a finite number of
    stops which can reasonably be updated in a working day.  I don't
    want to get into the position where out-of-date information is
    shown on bus stops - a problem I have encountered too often
    elsewhere.

    You are obviously aware of the SMS facility which we try to
    publicise on the flag at each bus stop, along with the traveline
    phone number.  We have a batch of new generic display boards
    which are gradually being installed at shelters across the city
    which reinforce these details, along with other publicity
    channels such as the "nextbuses" service - all methods which
    have the advantage of not needing to be updated on site whenever
    there is a timetable change.  Eventually I anticipate the use of
    QR codes or NFC technology playing a greater part in at-stop
    publicity in the city - though this would, of course, still
    require the use of mobile communication.

    In the meantime I am working with the main local bus operator to
    increase the number of at-stop displays - but obviously the
    staffing issue is as important to the company as it is to the
    council.  We need to ensure that there is a careful balance at
    all times between the number of locations at which timetable
    publicity is displayed, and the available staff resources to
    carry out timely updates.

    I appreciate this isn't the answer you would have liked, but
    trust you will understand the reasons behind the current
    position.

    Kind regards

    Chris Salmon

    Chris Salmon | Public Transport Co-ordination Officer
    Transport Planning Group | City Renewal
    City of Stoke-on-Trent 
    Civic Centre  Glebe Street   Stoke-on-Trent   ST4 1HH
    t 01782 233762
    e [1][email address]

    stoke.gov.uk                   

    Help save the environment; do not print this message unless you
    have to.

    Stoke-on-Trent a Host Community for the London 2012 Olympic
    Torch Relay

    show quoted sections

    References

    Visible links
    1. mailto:[email address]
    2. http://www.stoke.gov.uk/wowawards
  • 4 Roy Naylor wrote to Chris Salmon close 19:59 14 May 2012

    Hi Chris,

    Thank you for your response, I'm sorry I have taken so long to get back to you.

    As you say its not quite the response myself or the residents who spoke to me about it were hoping for.

    But I can understand what you are saying, and why. But if you don't ask you never get.

    Therefore you can probably understand how pleasantly suprised I was tonight to find Timetable information had been posted on two of the shelters. Ballinson Road with Blurton Road, and Blurton Road opposite Longton Hall Road.

    Again thank you for your response and any involvement you had in this happening.

    Regards
    Roy

    -----Original Message-----

    Dear Mr Naylor,
     
    Thank you for your comments regarding bus shelter displays on
    Blurton Road.
     
    While I sympathise with your problem, I'm afraid it just isn't
    possible to resource having up-to-date timetable displays at all
    of our 300 bus shelters across the city.  It is not the initial
    installation which presents the problem, but the very
    time-critical matter of updating the displays for timetable
    changes;  the council has just one member of staff looking after
    roadside displays - along with a number of other
    responsibilities - and there is obviously a finite number of
    stops which can reasonably be updated in a working day.  I don't
    want to get into the position where out-of-date information is
    shown on bus stops - a problem I have encountered too often
    elsewhere.
     
    You are obviously aware of the SMS facility which we try to
    publicise on the flag at each bus stop, along with the traveline
    phone number.  We have a batch of new generic display boards
    which are gradually being installed at shelters across the city
    which reinforce these details, along with other publicity
    channels such as the "nextbuses" service - all methods which
    have the advantage of not needing to be updated on site whenever
    there is a timetable change.  Eventually I anticipate the use of
    QR codes or NFC technology playing a greater part in at-stop
    publicity in the city - though this would, of course, still
    require the use of mobile communication.
     
    In the meantime I am working with the main local bus operator to
    increase the number of at-stop displays - but obviously the
    staffing issue is as important to the company as it is to the
    council.  We need to ensure that there is a careful balance at
    all times between the number of locations at which timetable
    publicity is displayed, and the available staff resources to
    carry out timely updates.
     
    I appreciate this isn't the answer you would have liked, but
    trust you will understand the reasons behind the current
    position.
     
    Kind regards
     
    Chris Salmon
     
    Chris Salmon | Public Transport Co-ordination Officer
    Transport Planning Group | City Renewal
    City of Stoke-on-Trent 
    Civic Centre  Glebe Street   Stoke-on-Trent   ST4 1HH
    t 01782 233762
    e [1][email address]
     
    stoke.gov.uk                   
     
    Help save the environment; do not print this message unless you
    have to.
     
     
     

    Stoke-on-Trent a Host Community for the London 2012 Olympic
    Torch Relay References

    Visible links
    1. mailto:[email address]
    2. http://www.stoke.gov.uk/wowawards

  • 5 Roy Naylor added an update close 20:01 14 May 2012

    Although the original response from Stoke-on-Trent City Council was a negative one, I am pleased to say that two of the stops concerned have now had information provided.

  • 6 Chris Salmon responded to Roy Naylor close 10:44 15 May 2012
    Hi Roy

    We had the opportunity to add those two shelters to the list which First maintain, so I'm glad it's been appreciated. It helps that the two other operators' services in the area (40 and 47) don't quite reach the two shelters concerned, so we can have the complete picture provided through First's system.

    Kind regards

    Chris

    Chris Salmon | Public Transport Co-ordination Officer
    Transport Planning Group | City Renewal
    City of Stoke-on-Trent
    Civic Centre Glebe Street Stoke-on-Trent ST4 1HH
    t 01782 233762
    e [email address]

    stoke.gov.uk

    Help save the environment; do not print this message unless you have to.

    -----Original Message-----
    From: Roy Naylor [mailto:[Put timetables on bus stops on Blurton Road, Blurton. email]]
    Sent: 14 May 2012 19:59
    To: Chris Salmon
    Subject: Re: Blurton Road bus shelters

    Hi Chris,

    Thank you for your response, I'm sorry I have taken so long to get back to you.

    As you say its not quite the response myself or the residents who spoke to me about it were hoping for.

    But I can understand what you are saying, and why. But if you don't ask you never get.

    Therefore you can probably understand how pleasantly suprised I was tonight to find Timetable information had been posted on two of the shelters. Ballinson Road with Blurton Road, and Blurton Road opposite Longton Hall Road.

    Again thank you for your response and any involvement you had in this happening.

    Regards
    Roy

    -----Original Message-----

    Dear Mr Naylor,

    Thank you for your comments regarding bus shelter displays on
    Blurton Road.

    While I sympathise with your problem, I'm afraid it just isn't
    possible to resource having up-to-date timetable displays at all
    of our 300 bus shelters across the city.  It is not the initial
    installation which presents the problem, but the very
    time-critical matter of updating the displays for timetable
    changes;  the council has just one member of staff looking after
    roadside displays - along with a number of other
    responsibilities - and there is obviously a finite number of
    stops which can reasonably be updated in a working day.  I don't
    want to get into the position where out-of-date information is
    shown on bus stops - a problem I have encountered too often
    elsewhere.

    You are obviously aware of the SMS facility which we try to
    publicise on the flag at each bus stop, along with the traveline
    phone number.  We have a batch of new generic display boards
    which are gradually being installed at shelters across the city
    which reinforce these details, along with other publicity
    channels such as the "nextbuses" service - all methods which
    have the advantage of not needing to be updated on site whenever
    there is a timetable change.  Eventually I anticipate the use of
    QR codes or NFC technology playing a greater part in at-stop
    publicity in the city - though this would, of course, still
    require the use of mobile communication.

    In the meantime I am working with the main local bus operator to
    increase the number of at-stop displays - but obviously the
    staffing issue is as important to the company as it is to the
    council.  We need to ensure that there is a careful balance at
    all times between the number of locations at which timetable
    publicity is displayed, and the available staff resources to
    carry out timely updates.

    I appreciate this isn't the answer you would have liked, but
    trust you will understand the reasons behind the current
    position.

    Kind regards

    Chris Salmon

    Chris Salmon | Public Transport Co-ordination Officer
    Transport Planning Group | City Renewal
    City of Stoke-on-Trent 
    Civic Centre  Glebe Street   Stoke-on-Trent   ST4 1HH
    t 01782 233762
    e [1][email address]

    stoke.gov.uk                   

    Help save the environment; do not print this message unless you
    have to.

    Stoke-on-Trent a Host Community for the London 2012 Olympic
    Torch Relay References

    Visible links
    1. mailto:[email address]
    2. http://www.stoke.gov.uk/wowawards

    [ PLEASE NOTE: Any reply you send to this message will be sent to Roy Naylor and will be published online. This message was sent via FixMyTransport.com - a not-for-profit service dedicated to helping people get public transport problems resolved. To give feedback on FixMyTransport, please visit <http://www.fixmytransport.com/feedback>. ]

    Stoke-on-Trent a Host Community for the London 2012 Olympic Torch Relay

    show quoted sections
Comment
  • started 20 April 2012
  • supporters 2
Ballinson Road (adjacent) bus stop in Blurton
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