Here is the letter that Simon Baker wrote.

Lack of a Sunday Service

Why is there no Sunday service to/from West Ealing (and stations to Greenford)?

Clearly this would provide a valuable service to your customers in those areas. As First Great Western services currently runs through West Ealing station on Sundays, there would not require a major change to your current operations to provide a service to/from this stations, but it would greatly improve transport links in this area of west London.

Hello martine

Thank you for your email response.

Just to clarify, my question relates to why there are no trains stopping at West Ealing (or any station to Greenford on the Greenford line), on Sundays. Unless the evening services you refer to are new, here doesn't appear to be any service to/from these stations on a Sunday at all.

My request is that FGW re-introduce services that stop at Hanwell, West Ealing, and also to/from Greenford and intermediate stations, on Sundays.

Many thanks

Simon Baker
-----Original Message-----

First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ

Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]

www.firstgreatwestern.co.uk

Ref: 6733487

Dear Train Traveller

Thank you for your email of 24 September 2012. We welcome suggestions for improvements and are always keen to incorporate passengers' views and ideas where possible.

Your comments regarding the lack of train service between West Ealing and Greenford have been logged for the attention of the relevant Manager. There are three services on a Sunday 2027, 2057, 2127 and bus services between these stations during the day. We review all customer feedback on a regular basis, to allow us to identify any areas where there is a clear need for improvement.

Thank you again for taking the time to contact us with your suggestion.

Yours sincerely

Martine Offer
Customer Services Advisor

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Hello Oliver

Many thanks for your prompt reply confirming the position.

Both the existing and new Great Western franchises stipulates only the minimum number of trains the operator has to run per weekday or weekend. So it would appear that there's no reason why a customer focussed company like FGW couldn't exceed the basic minimum service it has to provide if it wished.

Could you therefore confirm whether FGW has any plans to exceed the basic minimum, by introducing Sunday trains to West Ealing, Hanwell and/or on the Greenford branch line either:

1. at any time during the rest of the current franchise;
or
2. from summer 2013 when the new GW franchise is awarded (assuming FGW is sucessful)?

I look foward to hearing from you.

Kind regards

Simon Baker

-----Original Message-----

First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ

Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]

www.firstgreatwestern.co.uk

Ref: 6736247

Dear Mr Baker,

Thank you for your further contact via FixMyTransport.com on 26 September 2012.

I am sorry you have had to contact us again due to our first response to you. I have reviewed your case and can confirm that the information given to you was incorrect, I am really sorry for this.

As you know the Greenford branch and Hanwell receive no Sunday service. We have no plans to introduce a Sunday service at these stations in this current franchise

I'm sorry this isn't the answer you were hoping for.

Thank you again for contacting us.

Yours sincerely

Oliver Evans
Customer Relations

There's no reason why the Heathrow Connect can't stop here on a Sunday then?