Can anyone explain to me why it would be a good idea to permanently close the side exit from Blackheath station by barricading it with a bannister? Tired commuters on their way home used to love gasping out into the open air. It makes no sense to keep it locked, and makes us miserable!
- 1 Blackheath Bugle reported the issue on FixMyTransport. close 11:05 10 Aug 2011
Blackheath Bugle wrote to Southeastern
11:05 10 Aug 2011
Here is the letter that Blackheath Bugle wrote.
Door on the access ramp is locked
Please can you unlock the sliding door on the Kent-bound platform (half way up the long ramp)? It never used to be locked all the time, and it makes it slower for commuters to escape into the fresh air! It's after the oyster readers, so it wouldn't affect whether people paid their fares or not.
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- 4 Myf Nixon commented close 16:19 10 Aug 2011
- 5 Blackheath Bugle asked for advice. close 08:36 13 Aug 2011
- 6 Laura Brook commented close 13:52 13 Aug 2011
- 7 Adrian Challinor commented close 14:12 13 Aug 2011
- 8 Blackheath Bugle commented close 15:15 13 Aug 2011
- 9 Blackheath Bugle commented close 15:16 13 Aug 2011
- 10 Adrian Challinor commented close 15:32 13 Aug 2011
- 11 Blackheath Bugle asked for advice. close 09:18 17 Aug 2011
- 12 Matthew Gough commented close 10:00 17 Aug 2011
william perrin commented
12:47 17 Aug 2011
rail companies are obdurate. they often don't like passenger desire lines/walking routes that are messy and don't conform to their modelling. or they just dont' care.
I ran a large campaign against network rail about their closure at kings cross of a popular community entrance. see
you need to make a case but also do it in a way that will get noticed and not just swallowed by a system that is designed to soak up customer complaints without actually acting upon them. This can't be a big issue for SETrains so it ought to be resolvable.
1 - What do station staff say about the door closure?
2 - Go to the meet the managers event. take some pics with you if possible and maybe a sketch map of the station. If you don't get any sense or feel you are being 'stakeholder managed' try using the phrase 'I do hope you can help i am planning to raise it with Sir Alan Greengross on the Passengers Panel and also write to Andy Pitt the Managing Director of South West Trains.'
3 - write a letter to Mr Pitt on paper, the old fashioned way and copy it to Sir Alan
South West Trains
Friars Bridge Court
41-45 Blackfriars Road
the passengers panel can be contacted c/o the same address or through the contact form
3 - take an electronic copy of the letter and send that to your local councillor - there is bound to be some interplay between the council and the station about ingress and exit - does the entrance give out onto a busy road for instance?
the councillors for the station are shown here
4 put the text of your letter on your website and encourage a discussion
5 - i notice that there have been 'improvements' at blackheath recently - is the closure anything to do with these works? often station improvements go hand in hand with dis-improvements as we found in kings cross. http://www.rail.co/2011/07/21/blackheath-station-becomes-more-accessible/
If they are related to these works and there was a planning application at the time SET may well say that they consulted then and no one objected
this may be a palaver and you may be unwilling to go off web into hard copy but that tends to get through better in my experience
you should then get a clear explanation of what's happening that, if it doesn't fix the problem then gives you the basis for further action.
Blackheath Bugle added an update
08:46 18 Aug 2011
Thanks for the reply William. SouthEastern trains don't have a Passengers Panel (I asked them today at the Meet the Managers session). They also suggested writing a letter. On paper. In 2011! They mentioned Passenger Focus and London Travel Watch as possible alternatives, and gave me the email address of the head of communications - firstname.lastname@example.org
- 15 Hannah Traver commented close 09:58 18 Aug 2011
- 16 Simon Allen commented close 12:52 30 Aug 2011
- 17 Tom Steinberg commented close 10:53 02 Sep 2011