FixMyTransport: Reduce overcrowding by putting more trains

Description

Craig Griffiths

Dear Sir or Madam,

At the beginning of the week I caught the above train, which has never had a problem with being over crowded, however this week, there has been standing room only. The situation was so bad that even the driver made an announcement to say that it was unacceptable and that we should complain.

It would seem that the service has been cut because it has been Ok for the past year, but this week it is suddenly overcrowded. Please could you re-instate the service that has been cut and allow us passengers some room to stand with a little bit of dignity rather than like cattle?

Thanks,
Craig Griffiths

Comment

Problem History

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1 Craig Griffiths reported the issue on FixMyTransport. close 15:46 27 Sep 2011 #
2 Craig Griffiths wrote to Southeastern close 15:46 27 Sep 2011 #

Here is the letter that Craig Griffiths wrote.

The train has become full all of a sudden

Dear Sir or Madam,

At the beginning of the week I caught the above train, which has never had a problem with being over crowded, however this week, there has been standing room only. The situation was so bad that even the driver made an announcement to say that it was unacceptable and that we should complain.

It would seem that the service has been cut because it has been Ok for the past year, but this week it is suddenly overcrowded. Please could you re-instate the service that has been cut and allow us passengers some room to stand with a little bit of dignity rather than like cattle?

Thanks,
Craig Griffiths
3 Myf Nixon commented close 16:28 27 Sep 2011 #

Goodness, that's quite remarkable - I hope that this results not in the train driver being reprimanded for speaking out of turn, but in a satisfactory solution being found.

anorak

admin
4 [email address] responded to Craig Griffiths close 14:53 06 Oct 2011 #

Please do not reply to this email. We are unable to respond to
emails we receive at this address. If you’d like to email us
another question or comment please use our email contact
webform:
http://www.southeasternrailway.co.uk/abo...

Thank you

Southeastern Customer Relations, PO Box 63428, London, SE1P 5FD

Tel: 0845 000 2222

Ref: 505654 / 267099

Dear Mr Griffiths

Thank you for your website comment which we received on 27
September 2011 via Fix My Transport.

I am sorry to inform you that we have not received any details
regarding the arrival, destination or time of train that you are
referring too. Due to this we are unable to provide you with the
information that you require as the matter cannot be
investigated.

If you would like to provide us with the above details then we
will be more than happy to investigate the reason behind why the
train that you were travelling on was severely crowded.

Thank you for taking the time to contact Southeastern.

Yours sincerely

Lisa Buchanan

Customer Relations Officer

Southeastern

***Your feedback is important to us, so we would be grateful for
a minute of your time to complete our contact handling survey.
Please click on the link below.***

https://www.surveymonkey.com/s/9XRZWVB

Please do not reply to this email. We are unable to respond to
emails we receive at this address. If you’d like to email us
another question or comment please use our email contact
webform:

Disclaimer

This e-mail and any attachments (together "this E-mail") are
strictly confidential and intended solely for use by the
individual or entity to whom they are addressed. Unauthorised
use of this E-mail (including disclosure, copying and printing
for any reason) is strictly prohibited.

Southeastern denies any responsibility and liability in relation
to the transmission and use of this e-mail to the extent
permitted by law. Any views expressed by an individual within
this e-mail do not necessarily reflect the views of
Southeastern.

Any e-mails sent to Southeastern personnel may be monitored by
systems or persons other than the addressee for purposes of
ascertaining whether they comply with Southeastern’s policies.

If you have received this e-mail in error, please notify the
sender immediately by e-mail, facsimile or telephone.

Please visit our website at: www.southeasternrailway.co.uk

London & South Eastern Railway Limited is a company registered in England (No.04860660).
Registered office: 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.

Please do not reply to this email. We are unable to respond to
emails we receive at this address. If you’d like to email us
another question or comment please use our email contact
webform:
http://www.southeasternrailway.co.uk/abo...

Thank you

Southeastern Customer Relations, PO Box 63428, London, SE1P 5FD

Tel: 0845 000 2222

Ref: 505654 / 267099

Dear Mr Griffiths

Thank you for your website comment which we received on 27
September 2011 via Fix My Transport.

I am sorry to inform you that we have not received any details
regarding the arrival, destination or time of train that you are
referring too. Due to this we are unable to provide you with the
information that you require as the matter cannot be
investigated.

If you would like to provide us with the above details then we
will be more than happy to investigate the reason behind why the
train that you were travelling on was severely crowded.

Thank you for taking the time to contact Southeastern.

Yours sincerely

Lisa Buchanan

Customer Relations Officer

Southeastern

***Your feedback is important to us, so we would be grateful for
a minute of your time to complete our contact handling survey.
Please click on the link below.***

https://www.surveymonkey.com/s/9XRZWVB

Please do not reply to this email. We are unable to respond to
emails we receive at this address. If you’d like to email us
another question or comment please use our email contact
webform:

Disclaimer

This e-mail and any attachments (together "this E-mail") are
strictly confidential and intended solely for use by the
individual or entity to whom they are addressed. Unauthorised
use of this E-mail (including disclosure, copying and printing
for any reason) is strictly prohibited.

Southeastern denies any responsibility and liability in relation
to the transmission and use of this e-mail to the extent
permitted by law. Any views expressed by an individual within
this e-mail do not necessarily reflect the views of
Southeastern.

Any e-mails sent to Southeastern personnel may be monitored by
systems or persons other than the addressee for purposes of
ascertaining whether they comply with Southeastern’s policies.

If you have received this e-mail in error, please notify the
sender immediately by e-mail, facsimile or telephone.

Please visit our website at: www.southeasternrailway.co.uk

London & South Eastern Railway Limited is a company registered in England (No.04860660).
Registered office: 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.
5 Myf Nixon commented close 16:56 06 Oct 2011 #

Hi Craig,

If you'd like to provide the details requested, you can do so by clicking the yellow 'email' button at the top of this page. Thanks!

anorak

admin
6 Duncan Cumming commented close 13:54 07 Nov 2011 #

"we have not received any details regarding the arrival, destination or time of train that you are referring too" [sic]

Uh, it's clearly regarding between Albany Park and London Bridge, I assume in both directions.
7 Myf Nixon commented close 13:58 07 Nov 2011 #

Yes, thanks for that Duncan: the information about the route is automatically provided on every email that is sent through FixMyTransport.

On the other hand, I suppose they might want to know where Craig got on and off, as his experience on one portion of the route may have been different from further down the line?

anorak

admin
8 Julian Walker commented close 15:04 07 Nov 2011 #

I think what Southeastern Trains are after is the time of the train and the days on which it has been overcrowed, so they can look into why this train has suddenly become overcrowded. I can't see any reference to dates and times in any of the posts.

anorak

admin
9 Lorna Pelly commented close 16:41 07 Dec 2011 #

Did you recieve any feedback from this?
It isn't a one off event. The line from Slade Green / Dartford to London Bridge is terrible at the moment. I can RARELY get on a train that is on time or will full stock these days. Have southeastern given you any response?