“Please help me persuade Southeastern to reduce overcrowding by putting more trains” – Craig Griffiths

Description

Craig Griffiths

Dear Sir or Madam,

At the beginning of the week I caught the above train, which has never had a problem with being over crowded, however this week, there has been standing room only. The situation was so bad that even the driver made an announcement to say that it was unacceptable and that we should complain.

It would seem that the service has been cut because it has been Ok for the past year, but this week it is suddenly overcrowded. Please could you re-instate the service that has been cut and allow us passengers some room to stand with a little bit of dignity rather than like cattle?

Thanks,
Craig Griffiths

Problem History

  • 1 Craig Griffiths reported the issue on FixMyTransport. close 15:46 27 Sep 2011
  • 2 Craig Griffiths wrote to Southeastern close 15:46 27 Sep 2011

    Here is the letter that Craig Griffiths wrote.

    The train has become full all of a sudden

    Dear Sir or Madam,

    At the beginning of the week I caught the above train, which has never had a problem with being over crowded, however this week, there has been standing room only. The situation was so bad that even the driver made an announcement to say that it was unacceptable and that we should complain.

    It would seem that the service has been cut because it has been Ok for the past year, but this week it is suddenly overcrowded. Please could you re-instate the service that has been cut and allow us passengers some room to stand with a little bit of dignity rather than like cattle?

    Thanks,
    Craig Griffiths

  • 3 Myf Nixon commented close 16:28 27 Sep 2011

    Goodness, that's quite remarkable - I hope that this results not in the train driver being reprimanded for speaking out of turn, but in a satisfactory solution being found.

    anorak
    admin
  • 4 [email address] responded to Craig Griffiths close 14:53 06 Oct 2011
    Please do not reply to this email. We are unable to respond to
    emails we receive at this address. If you’d like to email us
    another question or comment please use our email contact
    webform:
    http://www.southeasternrailway.co.uk/abo...

    Thank you

    Southeastern Customer Relations, PO Box 63428, London, SE1P 5FD

    Tel: 0845 000 2222

    Ref: 505654 / 267099

    Dear Mr Griffiths

    Thank you for your website comment which we received on 27
    September 2011 via Fix My Transport.

    I am sorry to inform you that we have not received any details
    regarding the arrival, destination or time of train that you are
    referring too. Due to this we are unable to provide you with the
    information that you require as the matter cannot be
    investigated.

    If you would like to provide us with the above details then we
    will be more than happy to investigate the reason behind why the
    train that you were travelling on was severely crowded.

    Thank you for taking the time to contact Southeastern.

    Yours sincerely

    Lisa Buchanan

    Customer Relations Officer

    Southeastern

    ***Your feedback is important to us, so we would be grateful for
    a minute of your time to complete our contact handling survey.
    Please click on the link below.***

    https://www.surveymonkey.com/s/9XRZWVB

    Please do not reply to this email. We are unable to respond to
    emails we receive at this address. If you’d like to email us
    another question or comment please use our email contact
    webform:

    Disclaimer

    This e-mail and any attachments (together "this E-mail") are
    strictly confidential and intended solely for use by the
    individual or entity to whom they are addressed. Unauthorised
    use of this E-mail (including disclosure, copying and printing
    for any reason) is strictly prohibited.

    Southeastern denies any responsibility and liability in relation
    to the transmission and use of this e-mail to the extent
    permitted by law. Any views expressed by an individual within
    this e-mail do not necessarily reflect the views of
    Southeastern.

    Any e-mails sent to Southeastern personnel may be monitored by
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    ascertaining whether they comply with Southeastern’s policies.

    If you have received this e-mail in error, please notify the
    sender immediately by e-mail, facsimile or telephone.

    Please visit our website at: www.southeasternrailway.co.uk

    London & South Eastern Railway Limited is a company registered in England (No.04860660). 
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  • 5 Myf Nixon commented close 16:56 06 Oct 2011

    Hi Craig,

    If you'd like to provide the details requested, you can do so by clicking the yellow 'email' button at the top of this page. Thanks!

    anorak
    admin
  • 6 Duncan Cumming commented close 13:54 07 Nov 2011

    "we have not received any details regarding the arrival, destination or time of train that you are referring too" [sic]

    Uh, it's clearly regarding between Albany Park and London Bridge, I assume in both directions.

  • 7 Myf Nixon commented close 13:58 07 Nov 2011

    Yes, thanks for that Duncan: the information about the route is automatically provided on every email that is sent through FixMyTransport.

    On the other hand, I suppose they might want to know where Craig got on and off, as his experience on one portion of the route may have been different from further down the line?

    anorak
    admin
  • 8 Julian Walker commented close 15:04 07 Nov 2011

    I think what Southeastern Trains are after is the time of the train and the days on which it has been overcrowed, so they can look into why this train has suddenly become overcrowded. I can't see any reference to dates and times in any of the posts.

    anorak
    admin
  • 9 Lorna Pelly commented close 16:41 07 Dec 2011

    Did you recieve any feedback from this?
    It isn't a one off event. The line from Slade Green / Dartford to London Bridge is terrible at the moment. I can RARELY get on a train that is on time or will full stock these days. Have southeastern given you any response?

Comment
  • started 27 September 2011
  • supporters 4
Train route between Albany Park and London Bridge operated by Southeastern
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