Description
Streatham Commuter
The trains in the evening rush are grossly overcrowded as the trains are increasingly only consisting of 4 coaches. This is completely inadequate for the number of passengers. This evening people were squashed into the coach. It really is not good enough. Why are the 4 coach composition deployed exclusively on the Sutton loop services?
Problem History
- 1 Streatham Commuter reported the issue on FixMyTransport. close 20:24 16 Oct 2012 #
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2
Streatham Commuter wrote to First Capital Connect
close
20:24 16 Oct 2012
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Here is the letter that Streatham Commuter wrote.
Overcrowding on trains to Streatham
The trains in the evening rush are grossly overcrowded as the trains are increasingly only consisting of 4 coaches. This is completely inadequate for the number of passengers. This evening people were squashed into the coach. It really is not good enough. Why are the 4 coach composition deployed exclusively on the Sutton loop services?
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[First Capital Connect problem reporting email] -
FREEPOST RRBR-REEJ-KTKY
Customer Relations
First Capital Connect
PO Box 443
Plymouth
PL4 6WP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk
Ref: 6760113/FCC
Dear Customer
Thank you for your email of 16 October 2012 regarding your recent journeys on the Sutton Loop. I was sorry to learn of your discontent with the use of four carriage trains on your regular journey and the overcrowding experienced as a result.
In order for me to look into this further and address your concerns in full I do require some further information. Could you please advise me or one of the team what the scheduled departure time of your train and the details of your daily journey. Please contact us quoting reference number 6760113/FCC, and I will be able to look in to your claim.
Thank you again for contacting us.
Yours sincerely
Simon Pritchard
Customer Relations Advisor
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