The two foot high gap betwen train and platform edge definitely needs fixing.
Station improvement works are now on - help me persuade SW Trains to make sure this is one area of improvement they do focus on!!
- 1 Namrata Chowdhary reported the issue on FixMyTransport. close 16:51 30 Aug 2011
Namrata Chowdhary wrote to South West Trains
16:51 30 Aug 2011
Here is the letter that Namrata Chowdhary wrote.
Massive gap between train and platform edge
The gap between the train and the platform edge (especially platform 4, for all trains in to Waterloo) is huge - about two feet! - and requires a great effort just to pull oneself into the train.
I hope the station improvement works currently on include plans to raise the platforms or provide ramps in at least two spots per platform so that the aged, disabled or simply children, or short/unfit people, can get in and out of trains safely.
- 4 Tom Steinberg commented close 17:56 02 Sep 2011
Customer Service Centre
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
[South West Trains problem reporting email]
06 September 2011
Thank you for your contact regarding our services. We do welcome
feedback from our customers and have, in line with our franchise
and passenger's charter commitments, established a full range of
agreed channels to contact our customer relations team.
A webform on our website at www.southwesttrains.co.uk
By email to [South West Trains problem reporting email]
By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.
By telephone 0845 6000 650 option 4
There are also established representative bodies which deal with
unresolved complaints from our passengers.
For the London Area the organisation is London Travelwatch
For the remainder of our area the organisation is Passenger Focus
To allow us to follow our agreed processes, would you please
advise our customer to use one of the established methods of
contact to obtain a full response to their concerns.
Stagecoach South Western Trains
The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.
The opinions expressed in this email are those of the sender and not necessarily those of the company.
While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected
Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group
Myf Nixon advised Namrata to write to Richard Tracey.
10:53 06 Oct 2011
I see South West Trains have asked you not to use FixMyTransport for correspondence.
We believe there is no good reason for an operator not to engage with its customers through the site, so our advice would be to write back and say that this is your preferred method of communication.
However if you prefer to follow their own guidelines and take communication offline, please do come back and update us on any progress you've made. This was there will be a public record, plus a chance for others to add their support and discuss the issue.
I think this is too valid an issue to let go, as well - have you considered contacting the London Assembly member for Wandsworth about it? He does have public transport as one of his responsibilities and he should be very interested to hear about what is an accessibility issue for his constituents.
I've drafted an email for you below, but feel free to edit or overwrite it.
- 7 Transport for All commented close 12:05 06 Oct 2011