“Please help me persuade Northern Rail to refund an over priced ticket ” – sophie carr

Description

sophie carr

As we arrived at manchester victoria station this evening we where in a rush as the train was leaving in the next 3 mins we had to buy a ticket from the machine. As we paid we realised the machine had charged us for 4 tickets not 2 tickets! We asked the man who was checking the tickets what we should do and he said go to the office but there was no time he said ask the conductor! As we got on the train we where told there was nothing he could do and we need to get on quick the conductor also told us the tickets should be priced at half the price £1.50 not £3 so in all we paid £12 for 2 people to get 10 mins of a train journey! Is there anything that can be done?

Problem History

  • 1 sophie carr reported the issue on FixMyTransport. close 21:09 21 Jan 2012
  • 2 sophie carr wrote to Northern Rail close 21:09 21 Jan 2012

    Here is the letter that sophie carr wrote.

    tickets

    As we arrived at manchester victoria station this evening we where in a rush as the train was leaving in the next 3 mins we had to buy a ticket from the machine. As we paid we realised the machine had charged us for 4 tickets not 2 tickets! We asked the man who was checking the tickets what we should do and he said go to the office but there was no time he said ask the conductor! As we got on the train we where told there was nothing he could do and we need to get on quick the conductor also told us the tickets should be priced at half the price £1.50 not £3 so in all we paid £12 for 2 people to get 10 mins of a train journey! Is there anything that can be done?

  • 3 Customer Relations responded to sophie carr close 21:11 21 Jan 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/243088

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Peter Dixon commented close 23:21 21 Jan 2012

    Hello Sophie

    FixMyTransport volunteer here.

    Do not destroy any of the tickets? You will need to scan them. The unused tickets can be refunded but it will be up to Northern Rail about refunding the others.

    anorak
    admin
  • 5 Northern Rail responded to sophie carr close 14:03 22 Jan 2012
    [refund an over priced ticket email]
    Northern Rail 243088

    22 January 2012

    Our Reference NR/ 243088

    Dear [refund an over priced ticket email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Yours sincerely

    Francis Brown
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 6 Paul Hollinghurst commented close 20:01 23 Jan 2012

    Sophie,
    It doesn't sound as if you have received a satisfactory answer to your question from Northern Rail.
    As this concerns a ticket transaction you may want to contact them directly but please do come back and update your page with any progress you make - that way you still get the benefit of other people being able to track your problem and add their support if it's pertinent to them.
    Paul (FixMyTransport Volunteer)

    anorak
    admin
  • 7 James McCollom commented close 13:17 25 Jan 2012

    The half-price tickets are, I assume, "Cheap Evening Returns" - which are only valid for return journeys on the same day within Greater Manchester that start between 1830 and 2100hrs. It's been my experience at Piccadilly and Oxford Road that ticket machines operated by Northern Rail do not sell these tickets. However, ticket machines operated by Virgin Trains *do* sell these tickets - but as Virgin don't operate to Victoria, there aren't any ticket machines there.

Comment
  • started 21 January 2012
  • supporters 4
Manchester Victoria Rail Station in Manchester City Centre operated by Northern Rail
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