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Description

Michael Barbour

For several days now there have been no visible or audible announcements on trams. I am partially sighted, and this resulted in my boarding the wrong tram yesterday and wasting time going to Blackhorse Road.

Problem History

  • 1 Michael Barbour reported the issue on FixMyTransport. close 19:57 08 Dec 2012
  • 2 Michael Barbour wrote to Tramlink close 19:57 08 Dec 2012

    Here is the letter that Michael Barbour wrote.

    no announcements

    For several days now there have been no visible or audible announcements on trams. I am partially sighted, and this resulted in my boarding the wrong tram yesterday and wasting time going to Blackhorse Road.

  • 3 London Trams responded to Michael Barbour close 20:00 08 Dec 2012
    Dear Customer,

    Thank you for your email,

    Your query has been passed over to the manager responsible for
    dealing with the issues that you have raised.  We will provide
    you with a full response within 21 working days.

    Yours sincerely

    London Trams

    London Tramlink - “The first choice for travel, providing a
    reliable, well connected and high quality tram service to the
    people of London”
    P Please consider the environment before printing
    [1]cid:image006.png@01C9C8C4.8C299390

    show quoted sections

    References

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  • 4 Michael Barbour commented and marked the problem as fixed. close 11:05 21 Jan 2013

    This problem was not quickly fixed. The tram announcements were out for quite a while, and then they suddenly reappeared with a few additions. I never received an apology, and so I have no idea whether my complaint made the slightest difference.

Comment
  • started 8 December 2012
  • supporters 1
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