“Please help me persuade Greater Anglia to reinstate the morning fast service on the Chingford to Liverpool street route” – Sarah W

Description

Sarah W

The amount of passengers was much regulated much better when the fast service train was available on the previous schedule.

The schedule included an 8:27am train, an 8:32am fast train and an 8:42am train after that. Both the 8:27 and 8:32 trains were always busy enough but now that they have combined the two in to the new 8:29am service it's just horrendous.

I was standing today from Chingford to Liverpool street in a train crammed with people throughout the aisles, the most amount of people getting on this already packed train at Walthamstow Central.

Please reinstate the fast service train to regulate the number of passengers in a more efficient way!

Problem History

  • 1 Sarah W reported the issue on FixMyTransport. close 11:54 07 Mar 2012
  • 2 Sarah W wrote to Greater Anglia close 11:54 07 Mar 2012

    Here is the letter that Sarah W wrote.

    Overcrowding on 8:29am train, please reinstate the fast service!

    The amount of passengers was much regulated much better when the fast service train was available on the previous schedule.

    The schedule included an 8:27am train, an 8:32am fast train and an 8:42am train after that. Both the 8:27 and 8:32 trains were always busy enough but now that they have combined the two in to the new 8:29am service it's just horrendous.

    I was standing today from Chingford to Liverpool street in a train crammed with people throughout the aisles, the most amount of people getting on this already packed train at Walthamstow Central.

    Please reinstate the fast service train to regulate the number of passengers in a more efficient way!

  • 3 Customer Relations responded to Sarah W close 13:33 07 Mar 2012
    Thank you for contacting Greater Anglia, your email has been
    received and assigned the reference number: GA-120307-81K1.  We
    aim to respond to 90% of contacts within 10 working days.

    If your enquiry is urgent, please contact us on 0845 600 7245
    (option 8) quoting the reference number above.

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  • 4 Customer Relations responded to Sarah W close 14:36 08 Mar 2012
    Link: [1]File-List
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    Greater Anglia Customer Relations

    [5][Greater Anglia problem reporting email]

    Case Ref: GA-120307-81K1

    Date: 8-Mar-12

    Email: [Reinstate the morning fast service on the Chingford to Liverpool street route email]

    Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â…Â….

    Dear Customer,

    Thank you for advising us of the problems you have experienced
    with us on the Chingford to London Liverpool Street service.

    I fully appreciate your discomfort and annoyance by this matter.
    Unfortunately we are not in a position to simply reinstate the
    old 08.32 Chingford to Liverpool Street semi fast service which
    existed prior to December 2011. Because of a significant
    timetable re-cast affecting the whole of West Anglia we no
    longer have a timetable slot or indeed a spare train available
    at this time of day with which to run this service.

    There are currently no plans in the pipeline which will allow
    any improvements at this time of day from Chingford, so I am
    sorry for any disappointment caused by this.

    Your feedback is important to us and is collated by this office
    on a weekly basis for review by the Director team within Greater
    Anglia and would once again thank you for taking the time to
    contact us.

    Yours sincerely,

    Emma Cruize

    Customer Relations Advisor

    Greater Anglia

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    References

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    1. file:///tmp/3bdf7e83-5cb0-4169-9a77-71aefc4483ad_files/filelist.xml
    2. file:///tmp/3bdf7e83-5cb0-4169-9a77-71aefc4483ad_files/editdata.mso
    3. file:///tmp/3bdf7e83-5cb0-4169-9a77-71aefc4483ad_files/themedata.thmx
    4. file:///tmp/3bdf7e83-5cb0-4169-9a77-71aefc4483ad_files/colorschememapping.xml
    5. mailto:[Greater Anglia problem reporting email]
  • 5 Karen Ogilvie commented close 10:47 14 Aug 2012

    Very week comment from the train company unfortunately this is what happens with customer services when you have a monopoly. Customers needs and wants dont matter. It makes me sick when traveling in Europe and I see how crap and expensive our services are. Neither Labour or Cons are doing or have done enough to make train providers accountable. Its day light robbery and modern day human cruelty. Cattle are treated with more care and kindness when transported.

Comment
  • started 7 March 2012
  • supporters 1
Train route between Chingford and London Liverpool Street operated by Greater Anglia
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