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“Please help me persuade Southern to reinstate the Wifi on the Brighton to London Victoria trains” – Mat Walker

Description

Mat Walker

Please can you reinstate the wifi on the Brighton to London Victoria trains?

Problem History

  • 1 Mat Walker reported the issue on FixMyTransport. close 12:56 08 Sep 2011
  • 2 Mat Walker wrote to Southern close 12:56 08 Sep 2011

    Here is the letter that Mat Walker wrote.

    Wifi on Trains

    Please can you reinstate the wifi on the Brighton to London Victoria trains?

  • 3 Southern Railways Customer Services responded to Mat Walker close 13:01 08 Sep 2011
    Dear Sir/Madam,
    We have received your query with reference number
    [3116-1315483254].

    Thank you for your email.
    Thank you for your enquiry, we appreciate you taking the time to
    contact us. We aim to respond in full to your enquiry within 5
    working days.
    You can also contact us by phone (08451 27 29 20), fax (08451 27
    29 30) or in writing (Southern Customer Services, PO Box 3021,
    Bristol, BS2 2BS). You can also submit a webform at:
    [1]www.southernrailway.com/your-journey/contact-us/contact-us-form

    Kind Regards,
    Southern Customer Services

    Reminder of your message

    ----------------------------------------------------------------

    Dear Southern,

    The problem report below has been sent to you via the website
    FixMyTransport.com.

    It refers to a problem on the train route between Brighton and
    London Victoria

    -----------------

    From: Mat Walker, <[Reinstate the Wifi on the Brighton to London Victoria trains email]>

    Subject: Wifi on Trains

    Details:

    Please can you reinstate the wifi on the Brighton to London
    Victoria trains?

    ------------------

    THE FOLLOWING DETAILS ARE INCLUDED BY FIXMYTRANSPORT TO HELP YOU
    MANAGE THIS PROBLEM

    Location name: Train route between Brighton and London Victoria

    ----------

    ABOUT THIS PROBLEM REPORT

    Sender: [Reinstate the Wifi on the Brighton to London Victoria trains email]

    PLEASE NOTE: Your replies to this problem report WILL BE
    PUBLISHED
    ONLINE

    To view a map of the precise location of this issue, or to
    provide
    an update on the problem, please visit the following link:

    http://www.fixmytransport.com/campaigns/...

    Thanks,

    FixMyTransport

    [ This message was sent via FixMyTransport.com - a
    not-for-profit
    service dedicated to helping people get public transport
    problems
    resolved. If there is a more appropriate email address for
    messages
    about this type of problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd. Registered
    in England under number: 06574965 Registered offices: 3rd Floor,
    41-51 Grey Street, Newcastle upon Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [2]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
    2. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 4 Myf Nixon commented close 13:43 08 Sep 2011

    Hi Mat,

    As a Brightonian myself I'm keen to support this. What's the score, do you know? Did there used to be wifi but it's been removed, and do you know any reason why?

    anorak
    admin
  • 5 Southern Railways Customer Services responded to Mat Walker close 13:50 14 Sep 2011
    Dear Sir/Madam,

    Thank you for contacting us.

    At Southern we value our customers' feedback and suggestions as
    this helps us to make continuous improvements to our sercices
    and make your every journey great.

    I have, therefore, recorded your suggestion an this will be
    taken into consideration while planning future improvements.

    If you wish to contact us further regarding your query then
    please contact our Customer Service team directly at:
    [1][Southern problem reporting email] or by phone on 08451 27 29 20 or
    in writing to Southern Customer Services, PO Box 3021, Bristol,
    BS2 2BS quoting ticket number [3116-1315483254] on all
    communication.

    Alternatively please use the contact us page You can also submit
    a webform at:
    [2]www.southernrailway.com/your-journey/contact-us/contact-us-form
    quoting your ticket number.

    Kind regards,

    Marcin Balawender
    Southern Customer Services

    Your message :

    Dear Southern,

    The problem report below has been sent to you via the website
    FixMyTransport.com.

    It refers to a problem on the train route between Brighton and
    London Victoria

    -----------------

    From: Mat Walker, <[Reinstate the Wifi on the Brighton to London Victoria trains email]>

    Subject: Wifi on Trains

    Details:

    Please can you reinstate the wifi on the Brighton to London
    Victoria trains?

    ------------------

    THE FOLLOWING DETAILS ARE INCLUDED BY FIXMYTRANSPORT TO HELP YOU
    MANAGE THIS PROBLEM

    Location name: Train route between Brighton and London Victoria

    ----------

    ABOUT THIS PROBLEM REPORT

    Sender: [Reinstate the Wifi on the Brighton to London Victoria trains email]

    PLEASE NOTE: Your replies to this problem report WILL BE
    PUBLISHED
    ONLINE

    To view a map of the precise location of this issue, or to
    provide
    an update on the problem, please visit the following link:

    http://www.fixmytransport.com/campaigns/...

    Thanks,

    FixMyTransport

    [ This message was sent via FixMyTransport.com - a
    not-for-profit
    service dedicated to helping people get public transport
    problems
    resolved. If there is a more appropriate email address for
    messages
    about this type of problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    _________________________________________________________________________________________________________________________

    This e-mail message has been scanned and cleared by NetIQ
    MailMarshal.

    Southern Railway Ltd is registered in England No. 06574965.
    Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
    Tyne, NE1 6EE

    This email is sent subject to our email disclaimer which can be
    accessed here http://www.southernrailway.com/emaildisc...

    Southern is the trading name of Southern Railway Ltd. Registered
    in England under number: 06574965 Registered offices: 3rd Floor,
    41-51 Grey Street, Newcastle upon Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [3]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. mailto:[Southern problem reporting email]
    2. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
    3. file:///tmp/www.southernrailway.com/emaildisclaimer
Comment
  • started 8 September 2011
  • supporters 8
Train route between Brighton and London Victoria operated by Southern, Gatwick Express
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