Description
Richard W
I feel that this route needs to be re-introduced due to the fact that the people of Earlswood need need a frequent bus service to Solihull, subsidy for the service is seriously needed from Centro.
I know that there was a lot of disappointment in passengers travelling to this area.
Images and media
Problem History
- 1 Richard W reported the issue on FixMyTransport. close 18:57 31 Oct 2011
- 2 Richard W found an email address for Grosvenor Coaches 19:01 31 Oct 2011
-
3
Richard W added an update
close
19:02 31 Oct 2011
This service needs subsidy from Centro in order for it to be operated
-
4
Richard W wrote to Grosvenor Coaches, Grosvenor Coaches, and Grosvenor Coaches
close
16:57 02 Nov 2011
Here is the letter that Richard W wrote.
Withdrawal of service S14 (Earlswood - Solihull)
I feel that this route needs to be re-introduced due to the fact that the people of Earlswood need need a frequent bus service to Solihull, subsidy for the service is seriously needed from Centro.
I know that there was a lot of disappointment in passengers travelling to this area.
- 5The problem report was resent to Centro 16:58 02 Nov 2011
-
6
Myf Nixon commented
close
17:00 02 Nov 2011
Hi Richard,
I've sent your message to both Grosvenor and Centro - good luck getting a satisfactory response. Meanwhile, the more names you can gather on this page, the more support you'll be able to show there is.
anorakadmin -
7
Customer Relations responded to Richard W
close
17:16 02 Nov 2011
Thank you for contacting Centro, your comments are important to us. A member of our Customer Relations team will investigate and respond to your enquiry. We aim to respond to all correspondence within 10 working days.
We will register and store your comments and personal information in our Customer Relations Management System. For further information regarding how we will use your personal information please see our privacy statement at www.networkwestmidlands.com
It may be necessary to share your comments and personal information with external organisations and transport operators to resolve your enquiry. If this is the case we will contact the relevant company and ask them to investigate and reply directly to you. We will then contact you to let you know who we have passed your details to.
To plan a public transport journey via the internet please visit our website at www.networkwestmidlands.com using the journey planning link.
If you require help or advice planning a journey by bus or Metro please contact Traveline on 0871 200 22 33. For information on travelling by train please call National Rail Enquiries on 0845 7 48 49 50.
A free Smartphone app is now available for the Android platform which helps you while you are "on the move" in the West Midlands. You can view your next departures, real-time and scheduled, for Bus, Train and Metro in Birmingham, Coventry, Wolverhampton, Walsall, Sandwell, Dudley and Solihull. The app automatically finds your nearest stop or station using Google Maps or you can search for a location yourself. You are able to keep a list of your favourite stops and stations and receive the latest traffic and journey news. In addition the app explains the fares used in the West Midlands. To get the app search for "Network West Midlands" on the Android market or click the link below. We anticipate releasing our iPhone version very soon.
https://market.android.com/details?id=co...
This email transmission is strictly confidential and intended
solely for the addressee. It may contain information which is
covered by legal, professional or other privilege and no mistake
in transmission is intended to waive or compromise such
privilege. If you have received this transmission in error
please notify us as soon as possible at www.centro.org.uk
show quoted sections -
8
Customer Relations responded to Richard W
close
11:49 04 Nov 2011
Thank you for contacting Centro
Your reference number for this enquiry is CR100048066
Date: 04/November/2011
Please find below my response to your enquiry
Dear Richard W
S14 Bus Service
Thank you for your email requesting a bus service between
Earlswood and Solihull.
The S14 bus service was operated commercially by Grosvenor
Coaches. They took the decision to withdraw the service in August
this year. Normally when an operator withdraws a commercially
operated bus service it is due to low passenger usage.
However, you may wish to contact Grosvenor Coaches direct to
ascertain why they took this decision. There contact details are
Grosvenor Coaches
142 Priory Road
Hall Green
Birmingham
B28 0TB
Tel. no. 0121 474 6888
Email: [Grosvenor Coaches problem reporting email]
Centro does subsidise bus services throughout the 7 metropolitan
districts of the West Midlands (Birmingham, Solihull, Coventry,
Walsall, Wolverhampton, Sandwell and Dudley). We receive our
subsidy from the 7 councils named above.
I am sure you are aware that Earlswood is in Warwickshire.
Therefore if no bus operator wishes to provide a service on a
commercial basis then it would be for Warwickshire County Council
to consider whether they would like to subsidise a service to Solihull.
They can be contacted through their website at
http://www.warwickshire.gov.uk/publictra...
I hope this information is helpful and thank you for contacting Centro.
Kind regards
Nick Withnall
Senior Customer Relations Executive
This email transmission is strictly confidential and intended
solely for the addressee. It may contain information which is
covered by legal, professional or other privilege and no mistake
in transmission is intended to waive or compromise such
privilege. If you have received this transmission in error
please notify us as soon as possible at www.centro.org.uk
show quoted sections
Problem Reporter