Description

Caroline Mersey

Bus drivers stopping their vehicles over pedestrian crossings is a real annoyance.

It's a particular problem at Victoria bus station, where buses are trying to turn right into Vauxhall Bridge Road. I know the situation is not helped with the ongoing road improvement works, but some drivers seem to pay no regard to the high numbers of pedestrians seeking to cross the road there in order to get to and from the train station.

When buses block the pedestrian crossing it causes additional delay and congestion as people try to squeeze through narrow gaps round the buses to cross the road legally (ie with the green man). The buses also block sight of the lights and traffic signals making it impossible for pedestrians to see whether or not they can safely cross. It's particularly dangerous and inconvenient for anyone with sight or mobility problems.

Problem History

  • 1 Caroline Mersey reported the issue on FixMyTransport. close 22:11 31 Aug 2011
  • 2 Caroline Mersey wrote to Transport for London close 22:11 31 Aug 2011

    Here is the letter that Caroline Mersey wrote.

    Buses blocking pedestrian crossings at London Victoria

    I wonder if you could remind your drivers that they shouldn't stop their vehicles over pedestrian crossings.

    It's a particular problem at Victoria bus station, where buses are trying to turn right into Vauxhall Bridge Road. I know the situation is not helped with the ongoing road improvement works, but some drivers seem to pay no regard to the high numbers of pedestrians seeking to cross the road there in order to get to and from the train station.

    When buses block the pedestrian crossing it causes additional delay and congestion as people try to squeeze through narrow gaps round the buses to cross the road legally (ie with the green man). The buses also block sight of the lights and traffic signals making it impossible for pedestrians to see whether or not they can safely cross. It's particularly dangerous and inconvenient for anyone with sight or mobility problems.

    Many thanks,

  • 3 [email address] responded to Caroline Mersey close 22:15 31 Aug 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

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    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 [email address] responded to Caroline Mersey close 08:52 07 Sep 2011
    Dear Ms Mersey

    Thank you for your feedback about buses blocking pedestrian
    crossings at Victoria Bus Station.

    Clearly, drivers should not be blocking the crossings.  I am
    sorry you have been experiencing this problem and apologise for
    the inconvenience caused.

    Whilst the area is well congested at the moment due to
    improvement works there should be no reason for buses to block
    the crossings.  We have arranged for the staff at Victoria Bus
    Station to monitor the situation and if need be we will get the
    police involved to enforce the Highway Code.

    Thank you again for bringing this matter to our attention. 
    Should you have any further queries, please let me know.

    Yours sincerely

    Andrew Ackford
    Customer Services

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  • 5 Myf Nixon commented close 12:56 07 Sep 2011

    That sounds like a very satisfactory response!

    anorak
    admin
  • 6 Caroline Mersey commented close 11:14 10 Sep 2011

    I've noticed a real improvement over the last few days. Drivers are making sure to stop before the crossings, and not over them. So I'd call that one a result!

Comment
  • started 31 August 2011
  • supporters 0
Victoria Bus Station in Victoria
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