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“Please help me persuade Transport for London to rEPLACE LIFTS AT CALEDONIAN ROAD STATION” – Sheena Tobitt

Description

Sheena Tobitt

For months now the lifts first thing in morning 5.40 approx. are so slow you can hear you have missed maybe two trains and also normally there is only one out of two working. This is a big problem for people with luggage attempting to catch first Heathrow Tube from Caledonian Road. When neither of the lifts are working, please tell me what people are supposed to do with luggage trying to go down the "99 steps". Your station staff at Caledonian Road are lovely people and very helpful. it is not their fault but just what is going on with the lifts. We heard a rumour that tfl are just trying to save power so they try to run just one lift up until maybe 7am, and that one lift goes very slowly. This is not an occasional blip, it is every day and I know because I travel from Caledonian Road, Mon-Fri. Thank you for your time

Problem History

  • 1 Sheena Tobitt reported the issue on FixMyTransport. close 11:36 01 Mar 2012
  • 2 Sheena Tobitt wrote to Transport for London close 11:36 01 Mar 2012

    Here is the letter that Sheena Tobitt wrote.

    Caledonian Road Tube Station Lifts

    For months now the lifts first thing in morning 5.40 approx. are so slow you can hear you have missed maybe two trains and also normally there is only one out of two working. This is a big problem for people with luggage attempting to catch first Heathrow Tube from Caledonian Road. When neither of the lifts are working, please tell me what people are supposed to do with luggage trying to go down the "99 steps". Your station staff at Caledonian Road are lovely people and very helpful. it is not their fault but just what is going on with the lifts. We heard a rumour that tfl are just trying to save power so they try to run just one lift up until maybe 7am, and that one lift goes very slowly. This is not an occasional blip, it is every day and I know because I travel from Caledonian Road, Mon-Fri. Thank you for your time

  • 3 [email address] responded to Sheena Tobitt close 11:40 01 Mar 2012
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 Sheena Tobitt commented close 08:40 13 Apr 2012

    The problem is not fixed and I would say worse over the last few weeks. I recently had intended to travel to Heathrow Terminal 4 on Thurs 5, April 2012 but decided as the lift situation was so bad, I had luggage, and need to board the first tube to Terminal 4 of the morning, the staff at Caledonian Road Stn. ADVISED me not to take a chance on my timetable from Caledonian Road. As the Picadilly Line is our direct line into LHR that is very poor quality advice. However, if you have luggage, the lifts are not working etc., it would be almost impossible to get down all the stairs to platform level. The lifts are vital at this station, the amount of people arriving each day to travel to LHR is huge. Today when I travelled from Caledonian Road.there is a cage errected outside righthand lift in the ticket hall area, I am not sure if that is for "show" or somebody is actually working on the lift. The word is that there is nothing wrong with the lifts but, London Underground staff have been told to put one lift "out of action" and one remaining on "go slow" in order to save energy !! I should have been able to travel to LHR from Caledonian Road for nothing on my Freedom Pass but in the end it cost be £38 for a taxi, in order that I reach my destination on time. The Picadilly Line has always been one of the best within tfl, and of course very important with people travelling to & from LHR but nobody seems interested in spending money on a line which is so important. Finally, the drivers of the Picadilly Line service are the "best". Have a good weekend

  • 5 Shaun McDonald commented close 13:37 13 Apr 2012

    I find it interesting that the auto response is from TfL surface transport. Shouldn't this be redirected to the underground people?

    I have noticed that some of the lifts on other parts of the London Overground are much smaller than I'd expect for a new station, esp when there's plenty of space for bigger lifts.

    anorak
  • 6 [email address] responded to Sheena Tobitt close 10:53 19 Apr 2012
    Ref:  1010326970  

    Date 19.04.2012 

    To whom it may concern

    Thank you for your email about the lifts at Caledonian Road. And
    I must firstly apologise for not replying sooner.

    I was sorry to hear how you have been having problems with the
    lifts there. And from the way you described matters I can
    understand your frustrations.

    Basically, the lift is kept in 'slow' mode until the first few
    trains have run though the station each morning. This may seem
    strange but there are sound reasons for doing this. It is not to
    save money on electricity as you have heard. However, the lifts
    there are powered by the traction current that serves our
    trains. And our staff have had problems with there being excess
    power going to the lifts first thing in the morning. The power
    surge has caused the lifts to fail. This is why they usually
    only run one lift and why it goes slowly. The other lift is held
    back as a spare just in case there are problems. Please though
    be assured the lifts are safe to use.

    Of course, our senior managers are aware of the situation there
    but I regret I cannot give you any other details about when the
    situation will change. I have passed your concerns to the Group
    Station Manager responsible for this station.  

    Please contact us if you need any further help.

    Kind regards

    John Charles

    Customer Services

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................
  • 7 Sheena Tobitt wrote to [email address] close 12:38 19 Apr 2012

    Dear Mr. Charles, Thank you for your email response, nice to know somebody is listening. I do hear what you are saying, I am trying to understand. The problem is made much worse when there is only one lift, as there was this morning, then it is twice as long !! I realise we can all take the stairs, sadly I have a real fear of winding steep staircases which I am trying to overcome by going down "sideways". The problem for all comes when you have luggage and you need to get the next train to LHR, I have seen many people in a panic. Fortunately, I do always leave long before I need to be at LHR. Unfortunately, we just have to accept, those of us who start early in the morning will have to put up with the "go slow" on the lifts. I must point out ALL the staff at Caledonian Road are wonderful.

    Have a nice day
    Sheena Tobitt
    -----Original Message-----

    Ref:  1010326970  

     

    Date 19.04.2012 

     

    To whom it may concern

     

    Thank you for your email about the lifts at Caledonian Road. And
    I must firstly apologise for not replying sooner.

     

    I was sorry to hear how you have been having problems with the
    lifts there. And from the way you described matters I can
    understand your frustrations.

     

    Basically, the lift is kept in 'slow' mode until the first few
    trains have run though the station each morning. This may seem
    strange but there are sound reasons for doing this. It is not to
    save money on electricity as you have heard. However, the lifts
    there are powered by the traction current that serves our
    trains. And our staff have had problems with there being excess
    power going to the lifts first thing in the morning. The power
    surge has caused the lifts to fail. This is why they usually
    only run one lift and why it goes slowly. The other lift is held
    back as a spare just in case there are problems. Please though
    be assured the lifts are safe to use.

     

    Of course, our senior managers are aware of the situation there
    but I regret I cannot give you any other details about when the
    situation will change. I have passed your concerns to the Group
    Station Manager responsible for this station.  

     

    Please contact us if you need any further help.

     

    Kind regards

     

    John Charles

    Customer Services

     

     

     

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................

  • 8 [email address] responded to Sheena Tobitt close 12:39 19 Apr 2012
    ****** THIS IS AN AUTOMATED RESPONSE FROM THE OYSTER CARD
    HELPLINE - PLEASE DO NOT REPLY ******

    Thank you for your comments. Your email has been successfully
    delivered.

    We will deal with this matter as quickly as we can and aim to
    send you a reply within 10 working days.

    Depending on the nature of the matter however, it may take
    longer than 10 working days to investigate and respond to you.
    If you need to contact us in the meantime, you can call us on
    0845 330 9876. We are open 7 days a week from 08:00 to 20:00.

    show quoted sections

  • 9 [email address] responded to Sheena Tobitt close 10:32 20 Apr 2012
    Ref:  1010326970  

    Date 20.04.2012 

    Dear Sheena

    Thank you for your extra comments and I will send you any extra
    information I'm able to obtain about this matter. However, I
    suspect the situation is likely to remain this way for some time
    to come.

    I do note though your very kind words about our staff at
    Caledonian Road and these have also been shared with the manager
    for this station. Thank you.

    Kind regards

    John Charles

    Customer Services

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................
  • 10 [email address] responded to Sheena Tobitt close 08:42 24 Apr 2012
    Ref:  1010326970  

    Date 24.04.2012 

    Hello again Sheena

    I refer to the lifts at Caledonian Road and I have received some
    extra information from one of the managers who is taking a close
    interest in this matter.

    He was also sorry to hear of the problems you have been
    experiencing there in the early mornings. There is a technical
    issue with the power supply to the lifts at Caledonian Road,
    which continues to be investigated by both our contracted
    engineers and EDF's (the electrical supply company) engineers.
    It's related to the power supply feed in the early mornings,
    following the switching on of the ‘traction current’ (which
    powers the trains), and which also powers the lifts when the
    trains are running.

    Because of the design of the lifts and the electrical feed,
    which date back some years, it is taking time to develop a
    robust and effective solution, which will enable the lifts to be
    run on ‘fast’ speed at all times, including the early morning
    period to which you refer. However we are hopeful a solution
    will be found in the near future.

    He wished to assure you this is nothing whatsoever to do with
    saving power or money. The lifts are run on slow speed at this
    time purely as a safety precaution. Normally both lifts are in
    operation. However, from time to time we do take one lift out of
    service for essential maintenance, or during off-peak periods to
    save energy. This is standard practice, and occurs at all
    stations where lifts are installed. In the very unlikely and
    occasional circumstance that both lifts fail, then Caledonian
    Road station will be closed. This is because it is unsafe for
    passengers to have only the deep spiral staircase as the sole
    means of access to and from the platforms. On these very rare
    occasions, we would recommend using Holloway Road station, which
    is approximately 10 minutes walk from Caledonian Road.

    Once again, I apologise for the inconvenience caused, and can
    assure you that our engineers continue to work towards a
    solution which will enable both lifts to be run at ‘fast’ speed
    at all times.

    Kind regards

    John Charles

    Customer Services

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................
  • 11 Sheena Tobitt wrote to [email address] close 09:19 26 Apr 2012

    Dear Mr. Charles,

    What a dear man you are, thank you so much for latest information, very helpful. I did think at the time maybe somebody was pulling my leg with regard to cost ! The costs just would not be worth ALL tube customer's complaints.

    When I return to Caledonian Road after lunch there are nearly always 2 lifts operating and with normal speed. I do understand it is just an early morning thing for the present time. Fortunately, I do get to avoid "tube rage" at 5.40am, I should be grateful !!

    Thank you once again for all your help, I am most grateful.

    Regards,
    Sheena Tobitt
    -----Original Message-----

    Ref:  1010326970  

     

    Date 24.04.2012 

     

    Hello again Sheena

     

    I refer to the lifts at Caledonian Road and I have received some
    extra information from one of the managers who is taking a close
    interest in this matter.

     

    He was also sorry to hear of the problems you have been
    experiencing there in the early mornings. There is a technical
    issue with the power supply to the lifts at Caledonian Road,
    which continues to be investigated by both our contracted
    engineers and EDF's (the electrical supply company) engineers.
    It's related to the power supply feed in the early mornings,
    following the switching on of the ‘traction current’ (which
    powers the trains), and which also powers the lifts when the
    trains are running.

     

    Because of the design of the lifts and the electrical feed,
    which date back some years, it is taking time to develop a
    robust and effective solution, which will enable the lifts to be
    run on ‘fast’ speed at all times, including the early morning
    period to which you refer. However we are hopeful a solution
    will be found in the near future.

     

    He wished to assure you this is nothing whatsoever to do with
    saving power or money. The lifts are run on slow speed at this
    time purely as a safety precaution. Normally both lifts are in
    operation. However, from time to time we do take one lift out of
    service for essential maintenance, or during off-peak periods to
    save energy. This is standard practice, and occurs at all
    stations where lifts are installed. In the very unlikely and
    occasional circumstance that both lifts fail, then Caledonian
    Road station will be closed. This is because it is unsafe for
    passengers to have only the deep spiral staircase as the sole
    means of access to and from the platforms. On these very rare
    occasions, we would recommend using Holloway Road station, which
    is approximately 10 minutes walk from Caledonian Road.

     

    Once again, I apologise for the inconvenience caused, and can
    assure you that our engineers continue to work towards a
    solution which will enable both lifts to be run at ‘fast’ speed
    at all times.

     

    Kind regards

     

    John Charles

    Customer Services

     

     

     

     

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................

  • 12 [email address] responded to Sheena Tobitt close 09:20 26 Apr 2012
    ****** THIS IS AN AUTOMATED RESPONSE FROM THE OYSTER CARD
    HELPLINE - PLEASE DO NOT REPLY ******

    Thank you for your comments. Your email has been successfully
    delivered.

    We will deal with this matter as quickly as we can and aim to
    send you a reply within 10 working days.

    Depending on the nature of the matter however, it may take
    longer than 10 working days to investigate and respond to you.
    If you need to contact us in the meantime, you can call us on
    0845 330 9876. We are open 7 days a week from 08:00 to 20:00.

    show quoted sections

  • 13 [email address] responded to Sheena Tobitt close 11:42 27 Apr 2012
    Ref:  1010326970  

    Date 27.04.2012 

    Dear Sheena

    You're most welcome and thank you very much for your
    extremely pleasant reply. It was very much appreciated.

    Do please get in touch again if I can assist with any other Tube
    myths/queries/concerns you may come across in the future.

    Kind regards

    John Charles

    Customer Services

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................
  • 14 Sheena Tobitt wrote to [email address] close 12:09 27 Apr 2012

    Dear John,

    My pleasure, after all you were getting all my negative fibes, only fair you should be treated with respect after being so helpful.

    Something positive should shine through and now we have become firm "email" friends. I hope in the future you do not have to put up with me complaining about anything, alas John "do not hold your breath".

    Have a good weekend, once again thank you for being such kind, helpful person, your wife should be proud !!
    -----Original Message-----

    Ref:  1010326970  

     

    Date 27.04.2012 

     

    Dear Sheena

     

    You're most welcome and thank you very much for your
    extremely pleasant reply. It was very much appreciated.

     

    Do please get in touch again if I can assist with any other Tube
    myths/queries/concerns you may come across in the future.

     

    Kind regards

     

     

    John Charles

    Customer Services

     

     

     

     

    DO NOT DELETE.............................
    {ticketno:[2533399]}
    DO NOT DELETE.............................

  • 15 [email address] responded to Sheena Tobitt close 12:09 27 Apr 2012
    ****** THIS IS AN AUTOMATED RESPONSE FROM THE OYSTER CARD
    HELPLINE - PLEASE DO NOT REPLY ******

    Thank you for your comments. Your email has been successfully
    delivered.

    We will deal with this matter as quickly as we can and aim to
    send you a reply within 10 working days.

    Depending on the nature of the matter however, it may take
    longer than 10 working days to investigate and respond to you.
    If you need to contact us in the meantime, you can call us on
    0845 330 9876. We are open 7 days a week from 08:00 to 20:00.

    show quoted sections

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  • started 1 March 2012
  • supporters 7
Caledonian Road Underground Station in Caledonian Road
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