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“Please help me persuade Transport for London to restore the first train indicator at Walthamstow Central” – Simon Brandon

Description

Simon Brandon

I would like to ask TFL to restore the original first train indicator sign for the Victoria line trains at Walthamstow Central. I use this station regularly but suffer from myopia which means that I cannot read the new LCD sign until I am almost on top of it. As a result I often miss the first train departing due to the extra time it has taken to read the newer sign. This is particularly frustrating as I can see the original but redundant sign from the escalators. I appreciate that the new signalling system is probably not linked to the old sign, but as there are probably numerous passengers who also suffer from less than perfect eyesight I would suggest that wiring it up is a small step that TfL could take which will greatly improve the travelling experience for many of its passengers and contribute to a more accessible tube. Even those with perfect eyesight would probably like to see it restored!

Problem History

  • 1 Simon Brandon reported the issue on FixMyTransport. close 22:43 27 May 2013
  • 2 Simon Brandon wrote to Transport for London close 22:43 27 May 2013

    Here is the letter that Simon Brandon wrote.

    Restore the first train indicator

    I would like to ask TFL to restore the original first train indicator sign for the Victoria line trains at Walthamstow Central. I use this station regularly but suffer from myopia which means that I cannot read the new LCD sign until I am almost on top of it. As a result I often miss the first train departing due to the extra time it has taken to read the newer sign. This is particularly frustrating as I can see the original but redundant sign from the escalators. I appreciate that the new signalling system is probably not linked to the old sign, but as there are probably numerous passengers who also suffer from less than perfect eyesight I would suggest that wiring it up is a small step that TfL could take which will greatly improve the travelling experience for many of its passengers and contribute to a more accessible tube. Even those with perfect eyesight would probably like to see it restored!

  • 3 Govinden Ruben responded to Simon Brandon close 22:45 27 May 2013
    I am out of the office until Tuesday 28 May 2013

    If you need to speak to someone urgently please call 0845 604
    4141 (auto 84141) otherwise I will deal with your query when I
    return.

  • 4 [email address] responded to Simon Brandon close 22:45 27 May 2013
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 5 [email address] responded to Simon Brandon close 14:05 07 Jun 2013
    Dear Mr Brandon

    Thank you for your email.

    I'm sorry to learn that you have difficulty in reading the
    new electronic 'first train' indicator board at Walthamstow
    Central.

    The old board served its purpose for many years, but it isn't
    compatible with the new signalling system and it can't be linked
    up to it in the way you suggest. As the board is redundant, we
    are going to have it removed together with the support plinth. 
    This will improve the visibility of the new electronic board. At
    present I can't give you a date for when this work will go
    ahead.

    Thank you again for taking the time to contact us. Please get
    back in touch if you need any further assistance. If you would
    prefer to call us, please use our cheaper number 0343 222 1234.

    Yours sincerely

    Maria McKenzie

    Customer Service Adviser

    Transport for London Customer Services

    DO NOT DELETE.............................
    {ticketno:[3578891]}
    DO NOT DELETE.............................

    Original Text

    From: [restore the first train indicator at Walthamstow Central email]
    To: [Transport for London problem reporting email] <[email address]>
    CC: [email address] <[email address]>
    Sent: 27.05.13 22:45:05
    Subject: Restore the first train indicator

    Dear Transport for London,

    I would like to ask TFL to restore the original first train
    indicator sign for the Victoria line trains at Walthamstow
    Central.
    I use this station regularly but suffer from myopia which means
    that I cannot read the new LCD sign until I am almost on top of
    it.
    As a result I often miss the first train departing due to the
    extra
    time it has taken to read the newer sign. This is particularly
    frustrating as I can see the original but redundant sign from
    the
    escalators. I appreciate that the new signalling system is
    probably
    not linked to the old sign, but as there are probably numerous
    passengers who also suffer from less than perfect eyesight I
    would
    suggest that wiring it up is a small step that TfL could take
    which
    will greatly improve the travelling experience for many of its
    passengers and contribute to a more accessible tube. Even those
    with perfect eyesight would probably like to see it restored!

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Walthamstow Central Underground Station

    Area: Walthamstow Central

    Easting: 537290.0

    Northing: 188980.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Simon Brandon and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    <http://www.fixmytransport.com/feedback>. This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]
  • 6 Simon Brandon wrote to [email address] close 22:55 09 Jun 2013

    Dear Ms McKenzie,

    Thank you for your email below regarding the first train indicator boards at Walthamstow Central tube station.

    Unfortunately the removal of the old board won't help to improve the visibility of the new electronic board at all as it is not the presence of the old sign that is causing the problem but the small font size of the new board.

    If you are determined to remove what was a highly effective sign, can I please ask you to consider increasing the font size of the new sign or perhaps arrange for it to simply display a large arrow to indicate the first train. This will vastly improve the situation for your passengers who suffer from less than perfect eye sight.

    Regards,

    Simon.
    -----Original Message-----

    Dear Mr Brandon

    Thank you for your email.

    I'm sorry to learn that you have difficulty in reading the
    new electronic 'first train' indicator board at Walthamstow
    Central.

    The old board served its purpose for many years, but it isn't
    compatible with the new signalling system and it can't be linked
    up to it in the way you suggest. As the board is redundant, we
    are going to have it removed together with the support plinth. 
    This will improve the visibility of the new electronic board. At
    present I can't give you a date for when this work will go
    ahead.

    Thank you again for taking the time to contact us. Please get
    back in touch if you need any further assistance. If you would
    prefer to call us, please use our cheaper number 0343 222 1234.

     

    Yours sincerely

     

     

     

     

    Maria McKenzie

    Customer Service Adviser

    Transport for London Customer Services

     

     

    DO NOT DELETE.............................
    {ticketno:[3578891]}
    DO NOT DELETE.............................

    Original Text

    From: [restore the first train indicator at Walthamstow Central email]
    To: [Transport for London problem reporting email] <[email address]>
    CC: [email address] <[email address]>
    Sent: 27.05.13 22:45:05
    Subject: Restore the first train indicator

    Dear Transport for London,

    I would like to ask TFL to restore the original first train
    indicator sign for the Victoria line trains at Walthamstow
    Central.
    I use this station regularly but suffer from myopia which means
    that I cannot read the new LCD sign until I am almost on top of
    it.
    As a result I often miss the first train departing due to the
    extra
    time it has taken to read the newer sign. This is particularly
    frustrating as I can see the original but redundant sign from
    the
    escalators. I appreciate that the new signalling system is
    probably
    not linked to the old sign, but as there are probably numerous
    passengers who also suffer from less than perfect eyesight I
    would
    suggest that wiring it up is a small step that TfL could take
    which
    will greatly improve the travelling experience for many of its
    passengers and contribute to a more accessible tube. Even those
    with perfect eyesight would probably like to see it restored!

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Walthamstow Central Underground Station

    Area: Walthamstow Central

    Easting: 537290.0

    Northing: 188980.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/3585

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Simon Brandon and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    <http://www.fixmytransport.com/feedback>. This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

  • 7 [email address] responded to Simon Brandon close 22:55 09 Jun 2013
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 8 [email address] responded to Simon Brandon close 17:15 14 Jun 2013
    Dear Mr Brandon

    Thank you for your response.

    As I mentioned in my earlier email, the old 'first train' board
    at Walthamstow Central is incompatible with the new signals so
    it can't be linked up again and there would be no point in
    keeping it.

    I have passed on your suggestion that a larger font should be
    used on the new dot matrix indicators. I will get in touch with
    you again when I receive any conclusive response to the enquiry.

    Yours sincerely

    Maria McKenzie

    Customer Service Adviser

    Transport for London Customer Services

    DO NOT DELETE.............................
    {ticketno:[3578891]}
    DO NOT DELETE.............................

    Original Text

    From: [restore the first train indicator at Walthamstow Central email]
    To: [email address] <[email address]>
    CC:
    Sent: 09.06.13 22:55:17
    Subject: Re: RE: Restore the first train indicator

    Dear Ms McKenzie,

    Thank you for your email below regarding the first train
    indicator boards at Walthamstow Central tube station.

    Unfortunately the removal of the old board won't help to improve
    the visibility of the new electronic board at all as it is not
    the presence of the old sign that is causing the problem but the
    small font size of the new board.

    If you are determined to remove what was a highly effective
    sign, can I please ask you to consider increasing the font size
    of the new sign or perhaps arrange for it to simply display a
    large arrow to indicate the first train. This will vastly
    improve the situation for your passengers who suffer from less
    than perfect eye sight.

    Regards,

    Simon.

    show quoted sections
Comment
  • started 27 May 2013
  • supporters 1
Walthamstow Central Underground Station in Walthamstow Central
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