FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

“Please help me persuade First Capital Connect to restrict rail traffic in early AM in urban areas” – David Andrew

Description

David Andrew

Movement of rail traffic up and down the line on the Stevenage to Hertford ,broadwater section of the line which is in a built up domestic area. Trains stopping and revving there engines at very early AM, eg: 3.00 in the morning and disturbing every bodies sleep is not very considerate and not appreciated.

Problem History

  • 1 David Andrew reported the issue on FixMyTransport. close 18:52 23 Apr 2014
  • 2 David Andrew wrote to First Capital Connect close 18:52 23 Apr 2014

    Here is the letter that David Andrew wrote.

    noise disturbances from line in early AM, Broadwater area

    Movement of rail traffic up and down the line on the Stevenage to Hertford ,broadwater section of the line which is in a built up domestic area. Trains stopping and revving there engines at very early AM, eg: 3.00 in the morning and disturbing every bodies sleep is not very considerate and not appreciated.

  • 3 First Group Response responded to David Andrew close 12:09 24 Apr 2014
    Thank you for getting in touch with First Capital Connect. We've received your message and while we'll always aim to get back to you within 5 working days, we currently have an outstanding backlog of correspondence.

    We have a lot of people to respond to, so we may not be able to reply as quickly as we'd like. Sorry in advance if that's the case. But we promise to read your message carefully and to respond fully to the points you've made.

    For Train Times and Prices please contact National Rail Enquires 08457 48 49 50. www.nationalrail.co.uk

    If you require immediate information, please refer to our website for the most up to date information www.firstcapitalconnect.co.uk. Alternatively you can call customer services on 0845 026 4700 where we will try to give a faster resolution or contact us via Twitter using @FirstCC.

    This is just an automated message, so you won't be able to reply to it and there is no need to chase your contact as we will get in touch as soon as we can.
  • 4 FCC Customer Relations responded to David Andrew close 21:22 24 Apr 2014
    FREEPOST RRBR-REEJ-KTKY
    Customer Relations
    First Capital Connect
    PO Box 443
    Plymouth
    PL4 6WP
    Tel: 0345 0264700
    Fax: 0345 6769904
    Website: www.firstcapitalconnect.co.uk

    Ref: 7699244

    Dear Customer

    Thanks for your e-mail via 'FixMyTransport'.

    Feedback is important to us and we would welcome the opportunity to correspond with you personally.

    Please feel free to contact us at [First Capital Connect problem reporting email] or call us on 0845 026 4700 and we'd be happy to respond to you direct.

    Thank you again for contacting us.

    Yours sincerely

    Senora D'souza
    Customer Relations Advisor

    To help us continually improve our service, it would be great if you spare 5 minutes to answer a few questions specifically about your interaction with our Customer Services team rather than your original reason for contacting us. All your answers are totally confidential and we won't pass them onto anyone else. Please click the link below and we'll take you to our survey. Please have your reference number to hand to input in to the survey.

    https://www.surveymonkey.com/s/BKCP2MJ

    Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

    First Capital Connect Limited. Registered in England & Wales No. 05281077.
    Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
Comment
  • started 23 April 2014
  • supporters 0
Train route between Hertford North and Stevenage operated by First Capital Connect
Problem Reporter
Top of page