Description

Mark Jones

We were waiting for the 21:00 from Milton Keynes to Oxford, it was 20 minutes late, It seems the reliability of this service is poor at best, Please can you review it's timetable, as it seems very optimistic.

Problem History

  • 1 Mark Jones reported the issue on FixMyTransport. close 09:43 31 May 2012
  • 2 Mark Jones wrote to Stagecoach in Bedford close 09:43 31 May 2012

    Here is the letter that Mark Jones wrote.

    Lateness from Milton Keynes to Oxford

    We were waiting for the 21:00 from Milton Keynes to Oxford, it was 20 minutes late, It seems the reliability of this service is poor at best, Please can you review it's timetable, as it seems very optimistic.

    anorak
    admin
  • 3 Debi Thompson responded to Mark Jones close 10:45 31 May 2012
    Dear Mr Jones,

    Thank you for your email.  Your complaint will be passed to a
    member of the management team who will investigate and respond
    within 5 working days.

    Yours sincerely

    Debi Thompson
    Secretary
    BEDFORD
    This email and any files transmitted with it are confidential
    and
    intended solely for the use of the individual or entity to which
    they are addressed.
    The information, attachments and opinions contained in this
    email
    are those of its author only and do not necessarily represent
    those
    of Stagecoach UK Bus Division or any member of the Stagecoach
    Group.
    All messages are scanned for viruses, but we cannot accept
    liability
    for any viruses that may be transmitted in or with this email.
    If you have received this email in error please notify the IT
    department at [email address].

    show quoted sections
  • 4 Martyn McIntee responded to Mark Jones close 18:11 09 Jun 2012
    Dear Mr Jones

    Thank your for your email, please could you contact me directly
    to discuss further details of this incident.

    Kind regards

    Martyn McIntee
    Assistant Operations Manager
    Stagecoach UK Bus

    [email address]
    This email and any files transmitted with it are confidential
    and
    intended solely for the use of the individual or entity to which
    they are addressed.
    The information, attachments and opinions contained in this
    email
    are those of its author only and do not necessarily represent
    those
    of Stagecoach UK Bus Division or any member of the Stagecoach
    Group.
    All messages are scanned for viruses, but we cannot accept
    liability
    for any viruses that may be transmitted in or with this email.
    If you have received this email in error please notify the IT
    department at [email address].

    show quoted sections
  • 5 Mark Jones wrote to Martyn McIntee close 16:53 12 Jul 2012

    Dear Sir/Madam

    Please don't be offended by my use of FixMyTransport, Your colleague, Ian Campbell from the Northampton Management Team was quite happy to respond to me publicly.

    I look forward to your correspondence.

    Mark Jones.

    -----Original Message-----

    Dear Mr Jones

    Thank your for your email, please could you contact me directly
    to discuss further details of this incident.

    Kind regards

    Martyn McIntee
    Assistant Operations Manager
    Stagecoach UK Bus

    [email address]
    This email and any files transmitted with it are confidential
    and
    intended solely for the use of the individual or entity to which
    they are addressed.
    The information, attachments and opinions contained in this
    email
    are those of its author only and do not necessarily represent
    those
    of Stagecoach UK Bus Division or any member of the Stagecoach
    Group.
    All messages are scanned for viruses, but we cannot accept
    liability
    for any viruses that may be transmitted in or with this email.
    If you have received this email in error please notify the IT
    department at [email address].

    anorak
    admin
  • 6 Mark Jones added an update close 16:55 12 Jul 2012

    What are they trying to hide?

    anorak
    admin
  • 7 James Farmer commented close 16:48 01 Nov 2012

    I think it is more a case of Martyn being new to the Bedford operation and not being familiar with Fix My transport unlike his predecessor. Do we know if anyone got a response in the end. I do know from experience that they now have lengthy recovery time at Bedford to help alleviate delays and indeed have put extra vehicles in to service.

    I think the main problem is due to the length of the service and the unpredictability of the traffic on the route. Regularly I use the service and it is running well and then on another journey we will end up sat in miles of traffic in Oxfordshire or Cambridge and end up running very late. The X5 is tracked by RTPI and I would recommend checking something like next buses to get live information. I now regularly do this and find it improves my journey as I know what I am likely to expect on any given day.

  • 8 Mark Jones commented close 17:46 01 Nov 2012

    James: No, I've had no response to this at all, although I don't expect there to be an immediate answer as timings need to be assessed over a period of time
    I did hope that eventually I'd get a response, however I've noticed that on a good day this service does run punctually, it's when things go wrong do issues arise.
    If, as a regular customer you feel the punctuality has improved, leave a comment here and I'll close this issue.

    anorak
    admin
  • 9 James Farmer commented close 10:16 19 Nov 2012

    I would say that the overall punctuality has improved alot, but when things go wrong, they tend to have a big knock on effect on the service.

  • 10 Martyn McIntee commented close 11:47 19 Nov 2012

    Hi Mark,

    Please accept my personal apologies for not responding directly, the site was not familier to me and my emails have been returned.

    While we endeavour to maintain our scheduled service, sometimes this is not possible; on occasions due to roadwork’s, traffic congestion and other factors that affect our services, inevitably there are delays. We will input additional vehicles and drivers to recover any loss of service and to minimise the disruption to our customers.

    We also employ a dedicated team of control staff that constantly monitor our services for incidents that have a negative impact upon our service; they have additional resources available to input when things go wrong, unfortunately this was not possible on this occasion.

    Please accept my apologies for any inconvenience caused and thank you for letting me know.

    Yours sincerely

    Martyn McIntee
    Assistant Operations Manager

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  • started 31 May 2012
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