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“Please help me persuade South West Trains to rollout an Oyster Card System to their network” – Ken O'Kelly


Ken O'Kelly

SWT have installed swipe terminal at a lot of their stations now. it would be nice to see them being used.

Problem History

  • 1 Ken O'Kelly reported the issue on FixMyTransport. close 12:20 31 Aug 2011
  • 2 Ken O'Kelly wrote to South West Trains close 12:20 31 Aug 2011

    Here is the letter that Ken O'Kelly wrote.

    Oyster Card type system

    Please can you roll out an oyster card style system to the South West Train Network. The terminals have been in place for quite some time now it would be nice to see them being used.


  • 3 South West Trains responded to Ken O'Kelly close 12:27 31 Aug 2011
  • 4 Jonathan Rothwell commented close 14:03 01 Sep 2011

    The 'swipe terminals' are ITSO card readers. ITSO is the national smartcard standard that has been switched on for season tickets for journeys from Weymouth to Woking, and is also starting to appear on many bus services (most recently on the new guided busway in Cambridge.) ITSO is also used on OAP bus passes.

    The trouble is that ITSO is technically superior, but incompatible with the Prestige system that runs Oyster, and this is unlikely to change until 2013, when the "ITSO on Prestige" project, that will allow ITSO cards to be used with Oyster readers, will be complete (after many delays.) It was originally scheduled for completion this year--in fact, this is the reason South West Trains were holding off on installing Oyster readers at their stations within Zones 1-6 and on their ticket machines.

    The reason, therefore, that ITSO is valid only to Woking is because South West Trains have deemed that it will cause confusion if it is extended any further towards the London fare zones, where they are currently not valid. Some passengers are already confused by the visual similarity of ITSO and Oyster readers (although if you look closely, the symbol on the readers is different.)

    In short, the problem here is caused by the Department for Transport's failure to complete the ITSO on Prestige project on time.

  • 5 Ken O'Kelly commented close 00:06 02 Sep 2011

    Thanks for the clarification Jonathan, pity it can't be used for journeys to Waterloo then use the Oyster Card within London for Tube and Bus.

  • 6 Dave H commented close 02:15 04 Sep 2011

    Stagecoach gave a presentation on this a couple of years ago, and ran a pilot scheme to shake down the snags on the Windsor Branch with season ticket holders.

    Stagecoach buses are using ITSO compliant cards in Manchester, and in Oxford, the County Council promotes a single ITSO card for all main bus operators (essentially Stagecoach and Oxford Bus (Go-Ahead)) The readers can dual-read the paid-for cards AND the concessionary ITSO cards issued to pensioners and disabled persons.

    We've plans for similar in Scotland - with all concession cards now issued as ITSO proximity read - chip cards - you can even get limited-life paper versions costing well under £1 per ticket. Unfortunately progress to get all bus operators to install the already purchased stock of ITSO interfaces has been slow.

    The real gain will come when the ITSO cards used by car clubs, and automated bike hire systems are integrated with the bus and rail systems, and just as you buy electricity and gas as a dual fuel deal, and TV landline, mobile and internet services from a single supplier, you can have a monthly account for your entire travel expenditure and drop the need and substantial cost of owning a car.

  • 7 South West Trains responded to Ken O'Kelly close 12:06 06 Sep 2011
    Customer Service Centre

    Customer Service Centre
    Overline House
    Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    [South West Trains problem reporting email]

    [Rollout an Oyster Card System to their network email]

    Our ref:1638427

    06 September 2011
    Dear Sirs

    Thank you for your contact regarding our services. We do welcome
    feedback from our customers and have, in line with our franchise
    and passenger's charter commitments, established a full range of
    agreed channels to contact our customer relations team.

    A webform on our website at

    By email to [South West Trains problem reporting email]

    By post to –
    South West Trains Customer Relations,
    Overline House, Blechynden Terrace,
    Southampton. SO15 1GW.

    By telephone 0845 6000 650 option 4

    There are also established representative bodies which deal with
    unresolved complaints from our passengers.

    For the London Area the organisation is London Travelwatch

    For the remainder of our area the organisation is Passenger Focus

    To allow us to follow our agreed processes, would you please
    advise our customer to use one of the established methods of
    contact to obtain a full response to their concerns.

    Jan Ledbyrne
    Stagecoach South Western Trains

    The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

    The opinions expressed in this email are those of the sender and not necessarily those of the company.

    While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

    Stagecoach South Western Trains Limited
    Registered in England and Wales 5599788
    Registered office: Friars Bridge Court
    41-45 Blackfriars Road
    London SE1 8NZ
    A part of the Stagecoach Group
  • started 31 August 2011
  • supporters 5
Hersham Rail Station in Hersham operated by South West Trains
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