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“Please help me persuade Southern to set the readers at Wallington station to recognise when no journey is being made” – Thomas Sales

Description

Thomas Sales

Would you please be good enough to explain to me why I cannot, on a Freedom pass, cut through the station from the 151 stop outside Lidl to the 455 stop in Wallington station forecourt? I do not use a Freedom pass for a laugh - I weigh 30 stone and am registered disabled accordingly, and to walk all the way around under the bridge is not walking distance for me. Please set the readers to recognise when no journey is being made - I believe Elmers End tram stop has this to a T.

Problem History

  • 1 Thomas Sales reported the issue on FixMyTransport. close 18:25 22 Oct 2014
  • 2 Thomas Sales wrote to Southern close 18:25 22 Oct 2014

    Here is the letter that Thomas Sales wrote.

    Access?

    Would you please be good enough to explain to me why I cannot, on a Freedom pass, cut through the station from the 151 stop outside Lidl to the 455 stop in Wallington station forecourt? I do not use a Freedom pass for a laugh - I weigh 30 stone and am registered disabled accordingly, and to walk all the way around under the bridge is not walking distance for me. Please set the readers to recognise when no journey is being made - I believe Elmers End tram stop has this to a T.

  • 3 Southern Railways Customer Services responded to Thomas Sales close 18:31 22 Oct 2014
    Dear Sir/Madam,
    Thank you for your email. Your reference number is
    [225525-1413999050]

    We appreciate you taking the time to contact us. We aim to
    respond in full to your enquiry within 10 days. Please note that
    if you have sent us a Delay Repay claim, our team will aim to
    respond within 28 days. If you have sent us a Refund claim, our
    team will aim to respond within 10 days.

    Kind Regards,
    Southern Customer Services

    Reminder of your message:

    ----------------------------------------------------------------

    Dear Southern,

    Would you please be good enough to explain to me why I cannot,
    on a
    Freedom pass, cut through the station from the 151 stop outside
    Lidl to the 455 stop in Wallington station forecourt? I do not
    use
    a Freedom pass for a laugh - I weigh 30 stone and am registered
    disabled accordingly, and to walk all the way around under the
    bridge is not walking distance for me. Please set the readers to
    recognise when no journey is being made - I believe Elmers End
    tram
    stop has this to a T.

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Wallington Rail Station

    Area: Wallington

    Easting: 528843.0

    Northing: 163991.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Thomas Sales and will be published online. This message was sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [1]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 4 Southern Railways Customer Services responded to Thomas Sales close 08:44 30 Oct 2014
    Dear Mr Sales

    Thank you for contacting us on 22 October 2014 regarding your
    query. Please accept my apologies for the delay in our response.

    I have forwarded your email to the escalations team who can
    investigate why you can not cut through Wallington station with
    the Freedom pass.

    Once the escalations team have looked into this in more detail
    they will contact you directly.

    I would like to apologise for any inconvenience caused.

    If you wish to contact us further regarding your query, please
    contact our Customer Service team directly at
    [1][Southern problem reporting email], by phone on 03451 27 29 20 or
    in writing to:
    Southern Customer Services
    PO Box 10240
    Ashby-de-la-Zouch
    LE65 9EB
    quoting ticket number [225525-1413999050] on all communication.

    For the latest travel information, why not follow us on Twitter
    @southernrailUK and @GatwickExpress

    Kind regards

    Joel Mitchelmore
    Southern Customer Services

    Your message :

    Dear Southern,

    Would you please be good enough to explain to me why I cannot,
    on a
    Freedom pass, cut through the station from the 151 stop outside
    Lidl to the 455 stop in Wallington station forecourt? I do not
    use
    a Freedom pass for a laugh - I weigh 30 stone and am registered
    disabled accordingly, and to walk all the way around under the
    bridge is not walking distance for me. Please set the readers to
    recognise when no journey is being made - I believe Elmers End
    tram
    stop has this to a T.

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Wallington Rail Station

    Area: Wallington

    Easting: 528843.0

    Northing: 163991.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Thomas Sales and will be published online. This message was sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    . This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    Southern is the trading name of Southern Railway Ltd.
    Registered in England under number: 06574965
    Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
    Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be
    accessed at: [2]www.southernrailway.com/emaildisclaimer

    References

    Visible links
    1. mailto:[Southern problem reporting email]
    2. file:///tmp/www.southernrailway.com/emaildisclaimer
  • 5 Southern Rail Customer Services responded to Thomas Sales close 14:13 14 Nov 2014
    Dear Mr Sales

    Thank you for contacting us on the 29th of October regarding your freedom pass. Please accept my apologies for the delay in our response.

    I can confirm that Wallington station is within the freedom pass area and as such should allow you access through the station to get to the bus stop. I am sorry to hear that you have experienced problems in doing so.

    If you continue to experience issues please could you provide me with specific details regarding the issue, for example, the time and why you were unable to pass through the station (freedom pass not working at the barrier, staff not allowing access etc.) Once I receive this I can investigate the matter further.

    Please note the freedom pass can be used from Monday – Friday between the hours of 9:30 and 16:30

    Once again I apologise for any inconvenience caused.

    If you wish to contact us further regarding your query, then please contact our Customer Service team directly at southernrailway.com/contact-form or by phone on 03451 27 29 20 or in writing to Southern Customer Services, PO Box 10240, Ashby-De-La-Zouch, LE65 9EB

    For the latest travel information, why not follow us on Twitter @southernrailUK and @GatwickExpress

    The Key - the smarter way to travel. For more information, please visit our website at: www.southernrailway.com/thekey

    Kind regards

    Tess Toms
    Southern Customer Services

    Southern is the trading name of Southern Railway Ltd. Registered in England under number: 06574965 Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE.

    This email is sent subject to our email disclaimer which can be accessed at: http://www.southernrailway.com/emaildisc...
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  • started 22 October 2014
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Wallington Rail Station in Wallington operated by Southern
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