FixMyTransport: sort out the lifts at Wimbledon station

Description

Shaumik Adhya

The lifts are grim - stained / scratched / smell of urine. They need sorting out. They are used by people who have buggies for young children, disabled people and people with luggage. They should receive a better service - it looks like the lifts haven't been touched for a decade.

Comment

Problem History

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1 Shaumik Adhya reported the issue on FixMyTransport. close 10:25 31 Aug 2011 #
2 Shaumik Adhya wrote to Transport for London close 10:25 31 Aug 2011 #

Here is the letter that Shaumik Adhya wrote.

Lifts at Wimbledon station

Hi - the lifts at Wimbledon are dirty, smell of urine and stained. They are also slow. They should be renovated and covered by CCTV so that any vandals can be apprehended
3 [email address] responded to Shaumik Adhya close 10:35 31 Aug 2011 #

Thank you for your email. We can now confirm that this has been
received.

For further information about the Surface Transport Complaints
and Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

Problems with roadworks or other street faults? In support of
the Mayor’s Streetworks Code of Conduct to help cut congestion,
please report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

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1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

Thank you for your email. We can now confirm that this has been
received.

For further information about the Surface Transport Complaints
and Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

Problems with roadworks or other street faults? In support of
the Mayor’s Streetworks Code of Conduct to help cut congestion,
please report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

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4 Shaumik Adhya added an update close 10:37 31 Aug 2011 #

canned response acknowledging receipt.
5 Myf Nixon commented close 11:09 31 Aug 2011 #

Good luck Shaumik - we're only in lifts for a few minutes, but I agree, they should be subject to the same cleaning standards as any other public area. And being enclosed makes the issue worse.

anorak

admin
6 Andy E commented close 14:50 31 Aug 2011 #

Agreed - these lifts have been horrible for years.
7 Anthony Fairclough commented close 15:42 31 Aug 2011 #

Really glad I've seen this site:

On access problems at Wimbledon Station see -

http://messytrainland.wordpress.com/2011/08/05/merton-council-swt-hit-back-over-station-forecourt-access-criticism/

There's a public question time at the next Merton Council meeting in September, and I've submitted a question about whether the Council has liaised with SWT about the state of the lifts. Anthony Fairclough
8 Anthony Fairclough commented close 15:43 31 Aug 2011 #

This is a response from SWT about the state of the lifts in February: http://messytrainland.wordpress.com/2011/02/21/241/
9 [email address] responded to Shaumik Adhya close 09:42 06 Sep 2011 #

Our ref: 1009423484

Date: 03.09.2011

Hello Shaumik

Thank you for your email about the state of the lifts at
Wimbledon.

This particular station is managed by South West Trains. I have
therefore passed your observations on to them so they can
respond directly to you. For your information their contact
details are:

Customer Service Centre
South West Trains
Overline House
Blechynden Terrace
Southampton
SO15 1GW

Tel 0845 6000 650 (Mon-Sun 6am to 10pm).

I trust this is OK and if I can assist with any future Tube
concerns you may have, pleae let me know.

Regards

John Charles
Customer Service Advisor
Customer Service Centre

DO NOT DELETE.............................
{ticketno:[2019655]}
DO NOT DELETE.............................

Our ref: 1009423484

Date: 03.09.2011

Hello Shaumik

Thank you for your email about the state of the lifts at
Wimbledon.

This particular station is managed by South West Trains. I have
therefore passed your observations on to them so they can
respond directly to you. For your information their contact
details are:

Customer Service Centre
South West Trains
Overline House
Blechynden Terrace
Southampton
SO15 1GW

Tel 0845 6000 650 (Mon-Sun 6am to 10pm).

I trust this is OK and if I can assist with any future Tube
concerns you may have, pleae let me know.

Regards

John Charles
Customer Service Advisor
Customer Service Centre

DO NOT DELETE.............................
{ticketno:[2019655]}
DO NOT DELETE.............................
10The problem report was resent to South West Trains 10:55 06 Oct 2011 #
11 Myf Nixon commented close 10:55 06 Oct 2011 #

Hello,
I noticed you'd had no reply from South West Trains so I've forwarded your message to them, just in case it didn't get to them the first time.

anorak

admin
12 South West Trains responded to Shaumik Adhya close 10:58 06 Oct 2011 #

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Thank you!...

...... for your email to South West Trains' customer relations. This email
facility is for your comments, suggestions and complaints regarding the
service we provide.

If you would like information about train times and fares please contact
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visit www.southwesttrains.co.uk.

We will respond as soon as possible to your comments. Our promised response
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Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group

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13 Toby Melville-Brown commented close 12:00 12 Oct 2011 #

Hello Shaumik

Still no response from South West Trains? Terrible.

My name is Toby. I'm doing a project supported by Shift.ms into improving accessibility to London transport, particularly regarding the tube.

Do you have any other issues with accessibility? Because I'm trying to gather support to lower the barriers that stop so many people enjoying London.

Regards, Toby
14 Anthony Fairclough commented close 13:58 12 Oct 2011 #

Hi Toby
SWT won't respond to FixMyTransport (when I saw that Shaumik had reported this to TfL I reported the lifts to SWT). They are however, currently carrying out some work on one of the lifts.

I am interested in the project on accessibility - the station forecourt has just been re-designed, and two new disabled parking bays seem in a particularly bad place, mixed amongst a taxi rank, and with the nearest way to access the station from them up a flight of stairs . . . Can I email you?
15 Myf Nixon commented close 14:24 12 Oct 2011 #

Hi Toby, I've just sent Anthony your email address. Have fun.

anorak

admin
16 Toby Melville-Brown commented close 15:29 12 Oct 2011 #

Great. Good to get such a quick response.
17 Shaumik Adhya added an update close 23:53 14 Oct 2011 #

I haven't heard anything more from sothwest trains, but the lifts are currently being refurbished - currently platforms 5 and 6 and hopefully the other platforms soon. Toby, in response to your emails, I've never really had access problems until I had a small child and it's made me realise just how awful it is accessing public transport when you have to use a pram. My wife recently tried to get from Wimbledon to Hyde Park and the number of steps at Wimbledon (out of use lifts during refurbishment), steps at Vauxhall for the train and to get down to the tube station, and again at Green Park were horrible!
18 South West Trains responded to Shaumik Adhya close 20:23 15 Oct 2011 #

Fixmytransport.Com

Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email [South West Trains problem reporting email]

[sort out the lifts at Wimbledon station email]

Our ref:1643656

15 October 2011
Dear Sirs

Thank you for your contact regarding our services. We do welcome feedback
from our
customers and have, in line with our franchise and passenger's charter
commitments,
established a full range of agreed channels to contact our customer
relations team.

A webform on our website at www.southwesttrains.co.uk

By email to [South West Trains problem reporting email]

By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.

By telephone 0845 6000 650 option 4

There are also established representative bodies which deal with unresolved
complaints
from our passengers.

For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk

For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk

To allow us to follow our agreed processes, would you please advise our
customer to use
one of the established methods of contact to obtain a full response to
their concerns.

Regards
Jan Ledbyrne
Stagecoach South Western Trains

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group

Fixmytransport.Com

Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email [South West Trains problem reporting email]

[sort out the lifts at Wimbledon station email]

Our ref:1643656

15 October 2011
Dear Sirs

Thank you for your contact regarding our services. We do welcome feedback
from our
customers and have, in line with our franchise and passenger's charter
commitments,
established a full range of agreed channels to contact our customer
relations team.

A webform on our website at www.southwesttrains.co.uk

By email to [South West Trains problem reporting email]

By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.

By telephone 0845 6000 650 option 4

There are also established representative bodies which deal with unresolved
complaints
from our passengers.

For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk

For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk

To allow us to follow our agreed processes, would you please advise our
customer to use
one of the established methods of contact to obtain a full response to
their concerns.

Regards
Jan Ledbyrne
Stagecoach South Western Trains

The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

The opinions expressed in this email are those of the sender and not necessarily those of the company.

While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

Stagecoach South Western Trains Limited
Registered in England and Wales 5599788
Registered office: Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
A part of the Stagecoach Group
19 Myf Nixon commented close 11:07 17 Oct 2011 #

Excellent news about the lifts, Shaumik. I hope you'll come back and mark this page as 'fixed' if they do get on to all the platforms' lifts.

anorak

admin
20 Toby Melville-Brown commented close 11:26 17 Oct 2011 #

That's great news!
21 Yoga Bowers commented close 19:51 18 Dec 2011 #

Today is the same! I am writing a new complaint about the disgusting Toilets that you pay £0.20p for!