Dear Sir/Madam,
Thank you for your email. Your reference number is
[63888-1346972202]

We appreciate you taking the time to contact us. We aim to
respond in full to your enquiry within 7 days. Please note that
if you have sent us a Delay Repay claim, our team will aim to
respond within 28 days. If you have sent us a Refund claim, our
team will aim to respond within 10 days.

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

Dear Southern,

Presumably the departure board in the ticket hall is driven by a
computer. Why does it refer many destinations to the departure
posters

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: East Croydon Rail Station

Area: Croydon

Easting: 532841.0

Northing: 165770.0

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Mark Legg and will be published online. This message was sent
via
FixMyTransport.com - a not-for-profit service dedicated to
helping
people get public transport problems resolved. If there is a
more
appropriate email address for messages about this type of
problem,
please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Mr Legg

Thank you for contacting us on 06 September 2012 concerning the
information provided by our Customer Information Screens at East
Croydon station.

Unfortunately I do not have the answer to your enquiry at this
time. I have however, escalated your comments to gain the
information as to why this occurs.

Please be assured that as soon as I have the required
information I shall be in touch to let you know of what I have
gained.

Please accept my apologies for being unable to offer an
immediate response on this matter.

If you wish to contact us further regarding your query, please
contact our Customer Service team directly at
[1][Southern problem reporting email], by phone on 08451 27 29 20 or
in writing to:
Southern Customer Services
PO Box 3021
Bristol
BS2 2BS
quoting ticket number [63888-1346972202] on all communication.

For the latest travel information, why not follow us on Twitter
@southernrailUK and @GatwickExpress

Kind regards

Matt West
Southern Customer Services

Your message :

Dear Southern,

Presumably the departure board in the ticket hall is driven by a
computer. Why does it refer many destinations to the departure
posters

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: East Croydon Rail Station

Area: Croydon

Easting: 532841.0

Northing: 165770.0

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Mark Legg and will be published online. This message was sent
via
FixMyTransport.com - a not-for-profit service dedicated to
helping
people get public transport problems resolved. If there is a
more
appropriate email address for messages about this type of
problem,
please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [2]www.southernrailway.com/emaildisclaimer

References

Visible links
1. mailto:[Southern problem reporting email]
2. file:///tmp/www.southernrailway.com/emaildisclaimer