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“Please help me persuade Nexus to sort the Newcastle Station bus stops” – Dave H

Description

Dave H

For Newcastle City Council - sorry but we seriously need a Fix My Fix My Transport thread here as you have some pretty duff algorithms doing pre-selection.

I went to catch the 23.10 Megabus and the complete lack of enforcement to keep bus stops clear on Neville Street meant that only the Stagecoach staff car blocking the taxis kept the space clear for the coach. Even then it partly blocked a lane of Neville Street loading passengers, and left late because it could not pull in properly, as a result I missed the coach I wanted to catch in Edinburgh and have an 80 minute wait there watching a second round of passing drunks, albeit less daringly dressed than in Newcastle.

So Newcastle Council sort out the taxis on Neville Street oh and if East Coast do get this thay should note that the Megabus makes a handy connection for Edinburgh well after the last through trains have left. It should be shown on the train departure board!

Problem History

  • 1 Dave H reported the issue on FixMyTransport. close 21:31 16 Oct 2011
  • 2 Dave H wrote to East Coast close 21:31 16 Oct 2011

    Here is the letter that Dave H wrote.

    Newcastle Neville Street BUS STOP

    For Newcastle City Council - sorry but we seriously need a Fix My Fix My Transport thread here as you have some pretty duff algorithms doing pre-selection.

    I went to catch the 23.10 Megabus and the complete lack of enforcement to keep bus stops clear on Neville Street meant that only the Stagecoach staff car blocking the taxis kept the space clear for the coach. Even then it partly blocked a lane of Neville Street loading passengers, and left late because it could not pull in properly, as a result I missed the coach I wanted to catch in Edinburgh and have an 80 minute wait there watching a second round of passing drunks, albeit less daringly dressed than in Newcastle.

    So Newcastle Council sort out the taxis on Neville Street oh and if East Coast do get this thay should note that the Megabus makes a handy connection for Edinburgh well after the last through trains have left. It should be shown on the train departure board!

  • 3 Customer Relations Mailbox responded to Dave H close 21:39 16 Oct 2011
    Thank you for contacting the East Coast Customer Relations
    department.  As stated within our East Coast Passenger's
    Charter, we aim to respond to all written correspondence within
    10 working days.

    If your enquiry is time critical, such as lost property please
    do not hesitate to contact us on 08457 225333 (Option 3), Monday
    to Sunday 07:00-22:00 and we will of course be happy to help.

    Thank you again for contacting East Coast.

    Regards

    Customer Relations Team

    **********************************************************************

    show quoted sections
  • 4 Myf Nixon commented close 10:29 17 Oct 2011

    Hi Dave,

    Thanks for this. I'll forward your message to Newcastle Council.

    As you are probably aware, our data is drawn from the NaPTAN and NPTDR datasets, the only publicly-available data that would allow us to create a site of this complexity.

    We are working on refining users' choices when it comes to questions like 'is your issue about the platform/ticket office/barriers or [some other element of the station/surrounding area]?' but this will inevitably increase complexity for the user and we want to make sure we do it right. Add to that that we only have a very small dev team on the site and I hope you'll understand that even the most pressing changes are going to take a little time.

    anorak
    admin
  • 5The problem report was resent to Nexus 10:53 17 Oct 2011
  • 6 Myf Nixon commented close 10:58 17 Oct 2011

    OK, I've actually forwarded it to Nexus who seem to have responsibility for bus stops in Newcastle: see http://www.nexus.org.uk/bus/stations/ and
    http://www.nexus.org.uk/bus/stations/central-station-newcastle

    For future reference, if your problem is about a bus stop outside a station, it needs to be reported at the bus stop rather than the station! You should have been able to find the correct stop here; http://www.fixmytransport.com/problems/find_stop?name=NE1+5DH

    anorak
    admin
  • 7 East Coast CR responded to Dave H close 20:16 03 Nov 2011
    East Coast

    Freepost

    RSRJ-LJCX-GHST

    Plymouth

    PL4 5AB

    Tel: 08457 225 333

    Email: [email address]

    Website: www.eastcoast.co.uk

    Fix My Transport

    03 November 2011

    Ref: EC-0111016-BJQ

    Dear Customer

    Thank you for contacting East Coast Trains via
    [1]www.fixmytransport          

    In order for us to resolve your enquiry could you please contact
    East Coast Customer Relations direct on 08457 225 333.
    Alternatively you can also contact us via email at
    [2][email address]. Or visit www.eastcoast.co.uk

    We look forward to hearing from you

    Yours sincerely

    Roxanne Curtis

    Customer Relations Advisor

    East Coast

    ------------------- Original Message

    show quoted sections
  • 8 Peter Dixon commented close 20:26 03 Nov 2011

    Hi Dave

    Nexus appears to be rather slow on the response. You might want to give them a gentle reminder by contacting them by email through the campaign page.

    Kind regards

    anorak
    admin
  • 9 Huw Lewis of Nexus commented close 13:30 17 Nov 2011

    Nexus is not aware of receiving this complaint, which is why we haven't responded before now. Stand allocation outside Central Station is a highways issue and thus a matter for Newcastle City Council, and it is a thorny subject. Local bus users often complain that Megabus and other long-distance coaches prevent local buses from accessing stands. I understand the council is looking at this issue with a view to rationalising calling points for long-distance services.

  • 10 Dave H commented close 14:11 17 Nov 2011

    The problem is more one of enforcement than allocation - although the signage is very misleading, with the timetables posted at stops that the coaches cannot or don't use (Nexus maintain the timetable displays?). The change of drivers at Newcastle on this service means that the staff car is used to block the bus bay against the taxis that are illegally blocking it, until the coach turns up, and then the staff car pulls clear, although on the night I travelled the coach could not pull in fully, nearly took the nearside mirror off on the bus shelter, and ended up blocking one of the 2 traffic lanes because the driver could not pull in properly.

    Thanks to these shennanigans, we left 10 minutes late and I missed the (unpublished) connection with the service in Edinburgh. Fortunately I can handle an 80 minute wait with no seating or shelter on the street in Edinburgh between 01.40 and 03.00 as long as it isn't snowing or freezing cold.

    Next time Newcastle Council can give me a pad of FPN tickets and I'll ticket all the taxis in the bus stop for them with great delight.

  • 11 Myf Nixon commented close 16:39 17 Nov 2011

    Hi Huw Lewis,
    If you see this, I'd be grateful if you could contact the FixMyTransport team via the 'feedback' button at the top of the page and help us confirm that we have the correct email address for Nexus. Many thanks.

    anorak
    admin
Comment
  • started 16 October 2011
  • supporters 1
Newcastle Rail Station in Newcastle upon Tyne operated by East Coast
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