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“Please help me persuade Northern Rail to sort themselves out. trains in other countries run fine, why can't ours? e” – joe hunter

Description

joe hunter

Hello, I'm absolutely sick of late trains hindering my life. The train I got this.morning was first 15 minutes late, making me initially late to my recording session, making me look unprofessional. Then the train stopped for another 15 minutes in the middle of nowhere because there were repairs on the tracks. I mean fair enough you have to do repairs but why can't you do them at night like other countries? The service I received today was an absolute joke and I'm really annoyed. I was half an hour late to my recording session which I'm paying an hourly rate for. I pay for a rail card and frequently use trains. I'd say about 50% of the trains I've got in the past year have been at least 5 minutes late. Sort it out.

Problem History

  • 1 joe hunter reported the issue on FixMyTransport. close 09:55 22 Jan 2012
  • 2 joe hunter wrote to Northern Rail close 09:55 22 Jan 2012

    Here is the letter that joe hunter wrote.

    appauling service

    Hello, I'm absolutely sick of late trains hindering my life. The train I got this.morning was first 15 minutes late, making me initially late to my recording session, making me look unprofessional. Then the train stopped for another 15 minutes in the middle of nowhere because there were repairs on the tracks. I mean fair enough you have to do repairs but why can't you do them at night like other countries? The service I received today was an absolute joke and I'm really annoyed. I was half an hour late to my recording session which I'm paying an hourly rate for. I pay for a rail card and frequently use trains. I'd say about 50% of the trains I've got in the past year have been at least 5 minutes late. Sort it out.

  • 3 Customer Relations responded to joe hunter close 10:00 22 Jan 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/243097

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to joe hunter close 14:09 22 Jan 2012
    [sort themselves out. trains in other countries run fine, why can't ours? e email]
    Northern Rail 243097

    22 January 2012

    Our Reference NR/ 243097

    Dear [sort themselves out. trains in other countries run fine, why can't ours? e email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Yours sincerely

    Francis Brown
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
Comment
  • started 22 January 2012
  • supporters 2
Train route between Bolton and Manchester Victoria operated by Northern Rail
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