We're trying to persuade Southern to staff Stations to the Advertised Hours

Dear Sir/Madam,
We have received your query with reference number
[5915-1317168397].

Thank you for your email.
Thank you for your enquiry, we appreciate you taking the time to
contact us. We aim to respond in full to your enquiry within 5
working days.
You can also contact us by phone (08451 27 29 20), fax (08451 27
29 30) or in writing (Southern Customer Services, PO Box 3021,
Bristol, BS2 2BS). You can also submit a webform at:
[1]www.southernrailway.com/your-journey/contact-us/contact-us-form

Kind Regards,
Southern Customer Services

Reminder of your message

----------------------------------------------------------------

Dear Southern,

The ticket office at Wivelsfield is never staffed and we have
issues with our new ticket machine being stuck on one screen. We
have had staffing issues here for the past 3 - 4 years and I
find
it ridiculous that you state that the ticket offices will be
open
from x - x and you dont fulfil that and it's a recurring issue!
The
machines could be more useful too e.g. What From station as I
already own a season ticket from Horsham - Hassocks and due to
the
ticket office not being open most tuesdays at about 3:30PM I end
up
buying a ticket from the machine that cost's more as I am
doubling
my route.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Wivelsfield Rail Station

Area: Burgess Hill

Easting: 532058.0

Northing: 119943.0

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Sam James Gunner and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd. Registered
in England under number: 06574965 Registered offices: 3rd Floor,
41-51 Grey Street, Newcastle upon Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [2]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
2. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Sir/Madam,

Thank you for contacting us.

I am sorry to hear you have not been pleased with the inadequate
staffing of the ticket office at Wivelsfield.

We aim to provide the most convenient and efficient ways of
purchasing tickets at our stations. I have, therefore, forwarded
your comments to the management at Wivelsfield station where the
matter will be looked into and addressed accordingly.

If you wish to contact us further regarding your query then
please contact our Customer Service team directly at:
[1][Southern problem reporting email] or by phone on 08451 27 29 20 or
in writing to Southern Customer Services, PO Box 3021, Bristol,
BS2 2BS quoting ticket number [5915-1317168397] on all
communication.

Alternatively please use the contact us page You can also submit
a webform at:
[2]www.southernrailway.com/your-journey/contact-us/contact-us-form
quoting your ticket number.

Kind regards,

Marcin Balawender
Southern Customer Services

Your message :

Dear Southern,

The ticket office at Wivelsfield is never staffed and we have
issues with our new ticket machine being stuck on one screen. We
have had staffing issues here for the past 3 - 4 years and I
find
it ridiculous that you state that the ticket offices will be
open
from x - x and you dont fulfil that and it's a recurring issue!
The
machines could be more useful too e.g. What From station as I
already own a season ticket from Horsham - Hassocks and due to
the
ticket office not being open most tuesdays at about 3:30PM I end
up
buying a ticket from the machine that cost's more as I am
doubling
my route.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Wivelsfield Rail Station

Area: Burgess Hill

Easting: 532058.0

Northing: 119943.0

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Sam James Gunner and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [3]www.southernrailway.com/emaildisclaimer

References

Visible links
1. mailto:[Southern problem reporting email]
2. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
3. file:///tmp/www.southernrailway.com/emaildisclaimer