Here is the letter that Mark Jones wrote.

Discriminatory Station Staff

We were travelling through Northampton on the 24th of May in the evening, and needed to purchase a ticket from Northampton to Milton Keynes, Having purchased a ticket at Chester earlier that used the special concession for blind or visually impaired people, your staff member refused to give us a discount 'as the wording on the (proof of disability) card was different to that of his partner'. This is unprofessional and biased, and as a result we were forced to pay full fare between Northampton and Milton Keynes.

What is the difference in the wording of on the two cards?

Shaun: See the attached photo.

The key word here is 'sight' impaired. He said that that is the only word which is not the same as his card, despite sight impairment and Visual Impairment being one and the same.

Dear Fiona

as I have only one of the tickets remaining will it be OK if I still sent it to you? or will it need both tickets?

-----Original Message-----

Dear Mr Jones

Thank you for your e-mail.

I am sorry to hear about the comments you made about one of our members of
staff. At London Midland we expect all members of staff to maintain a high
level of professionalism and provide an excellent customer service at all
times and I am sorry to hear that this was not demonstrated to you when you
travelled with us recently.

We take any allegations of this nature very seriously and would like to
carry out a full investigation in to the matter. In order for me to do
this, can I please ask you to send me the tickets and copies of his
documentation to us directly under ref: 1956404 so that we can look in to
this matter further.

You can contact us by e-mailing [London Midland problem reporting email] or by writing to
our freepost address: London Midland, Freepost MID17926, Birmingham, B2
4QT.

I look forward to hearing from you shortly.

Yours sincerely,

Fiona Allen
Customer Relations Team Leader

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

Just asking if I can only send in one of the tickets...

I've emailed the Customer Services team directly, but will update this page at some point.

Dear Fiona,

I was wondering if you had any updates to my complaint, as I have not heard from you since you asked me to send in the tickets.

Many Thanks
Mark Jones

All Quiet, are they trying to hide something>

Re: Reference: 1975719

The missing reference number is 1956404, I'm sorry for any confusion and the delayed response to your email.

Sincerely,
Mark Jones.

-----Original Message-----

Dear Mr Jones

Thank you for your e-mail.

In response to your query in order for us to look in to this further can
you provide us with a reference number for the case or any information that
may help us?

Once we receive same we will write to you again. In the meantime thank you
for taking the time to contact us.

Yours sincerely,

Lisa Nolan
Customer Relations Advisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

I've been sent vouchers, but feel that still does not solve the issue. What can I do?

To Whom It May Concern,

I recently received travel vouchers in the post regarding the matter of Discrimination of myself and my Fiancée at Northampton Station. I feel the matter is still open as the letter I received did not outline what steps had been taken to rectify this issue:
Has an investigation been conducted? Has the Staff Member concerned been reprimanded for his actions? Has there been any change in London Midland's advice given to Ticket Sales Assistants on the issue of discounts provided for disabled passengers?

I am wishing to travel with you again soon, however i'd like to know that I won't face any issues on my journey and that you've taken steps to stop any future issues like this from arising. You have my personal email address and Postal address on record should you wish to contact me away from FixMyTransport,

Merry Christmas,
Mark Jones.

I was not happy with the response I had from London Midland, so I'm asking them again if they've done something to stop the discrimination.