Description
Reece Mackey
I was due to board the 21.30 train Meadowhall to Retford but due to delays the train was late. Once the train had arrived I sat down with 6 other people and once the train began to move the ticket inspector began asking for tickets. I gave him mine and thought nothing of it but once he had finished inspecting the ticket he asked me for my age. I replied by saying "15". This resulted in the ticket inspector asking me to pay an extra £5.20 to stay on the train otherwise i would have to get off at the next stop as he did not believe that I was 15 years of age. I was astounded that this had happened as i was not questioned at the ticket office about my age. As i had no money and ID on my person, i had to borrow the money from a friend, which made me feel embarrassed and ashamed in front of my close friends. During the travel home to retford, i checked the ticket prices online at nationalrail.com. This clearly stated that a child ticket is available for 5 to 15 year olds and priced at "5.20" for a return. As i am ashamed of your services and customer satisfaction i would like a full refund of the money that i had to pay while i was on the train.
Kind regards
Reece Mackey
Please can you contact me at my email address: [REDACTED BUT SENT TO NORTHERN]
Problem History
- 1 Reece Mackey reported the issue on FixMyTransport. close 11:43 31 Oct 2012 #
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2
Reece Mackey wrote to Northern Rail
close
11:43 31 Oct 2012
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Here is the letter that Reece Mackey wrote.
Dispute of ticket fare
I was due to board the 21.30 train Meadowhall to Retford but due to delays the train was late. Once the train had arrived I sat down with 6 other people and once the train began to move the ticket inspector began asking for tickets. I gave him mine and thought nothing of it but once he had finished inspecting the ticket he asked me for my age. I replied by saying "15". This resulted in the ticket inspector asking me to pay an extra £5.20 to stay on the train otherwise i would have to get off at the next stop as he did not believe that I was 15 years of age. I was astounded that this had happened as i was not questioned at the ticket office about my age. As i had no money and ID on my person, i had to borrow the money from a friend, which made me feel embarrassed and ashamed in front of my close friends. During the travel home to retford, i checked the ticket prices online at nationalrail.com. This clearly stated that a child ticket is available for 5 to 15 year olds and priced at "5.20" for a return. As i am ashamed of your services and customer satisfaction i would like a full refund of the money that i had to pay while i was on the train.
Kind regards
Reece Mackey
Please can you contact me at my email address: [REDACTED BUT SENT TO NORTHERN]
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Dear Customer
Customer Relations
Case Reference: NR/282039
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.
Kind regards
Customer Relations Officer
show quoted sections -
61 Ordsall Road
Ordsall
Reford Nottinghamshire
Dn22 7pw
01777 708551Train Journey-
21.30-22.28
Meadowhall to Retford Via Sheffield
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Dear Customer
Customer Relations
Case Reference: NR/282039
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.
Kind regards
Customer Relations Officer
show quoted sections -
31 October 2012
Our Reference NR/ 282039
Dear [Stop disputes with child fare email]
Thank you for your e-mail, which I received recently.
Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].
Thank you again for taking the trouble to contact me.
Yours sincerely
Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
show quoted sections -
7
Peter Dixon commented
close
17:43 31 Oct 2012
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Hello Reece
I am one of the FixMyTransport volunteers.
I am really sorry but Northern Rail may have not provided you with the response that you may have been looking for.
If you want a full response, you will need to contact them directly on customer.relations@northernrail.org
Kind regards
anorakadmin -
8
Reece Mackey commented and marked the problem as fixed.
close
12:24 12 Dec 2012
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