“Please help me persuade Northern Rail to stop drunks abusing people on trains” – Lionel Invine

Description

Lionel Invine

My 19 year old daughter caught the 21.42 from Liverpool lime street to Blackpool north on April 19th 2012.
She was subjected to verbal abuse including swearing at her and insulting comments towards her and others in the carriage.
The man was drunk and causing general disorder.
The train was only one carriage so she was unable to move away from him, just had to put up with the constant abuse from Wigan where the man got on to Preston where he got off the train.
The ticket collector on that train was well aware of what was happening and failed to do anything as he said ''he didn't want to cause any trouble on the train''.
In our opinion the man should have been put off the train at the first opportunity as she was very upset and frightened when she arrived home.
This is unexceptable behaviour and would get attention from the police if it was on the street, so why should anyone have to put up with it on a train which is an enclosed environment where you cannot move away from the problem.
A look at the cctv from that train should show the problems

Problem History

  • 1 Lionel Invine reported the issue on FixMyTransport. close 11:42 20 Apr 2012
  • 2 Lionel Invine wrote to Northern Rail close 11:42 20 Apr 2012

    Here is the letter that Lionel Invine wrote.

    Verbal abuse

    My 19 year old daughter caught the 21.42 from Liverpool lime street to Blackpool north on April 19th 2012.
    She was subjected to verbal abuse including swearing at her and insulting comments towards her and others in the carriage.
    The man was drunk and causing general disorder.
    The train was only one carriage so she was unable to move away from him, just had to put up with the constant abuse from Wigan where the man got on to Preston where he got off the train.
    The ticket collector on that train was well aware of what was happening and failed to do anything as he said ''he didn't want to cause any trouble on the train''.
    In our opinion the man should have been put off the train at the first opportunity as she was very upset and frightened when she arrived home.
    This is unexceptable behaviour and would get attention from the police if it was on the street, so why should anyone have to put up with it on a train which is an enclosed environment where you cannot move away from the problem.
    A look at the cctv from that train should show the problems

  • 3 Customer Relations responded to Lionel Invine close 11:46 20 Apr 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/254638

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

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  • 4 Peter Dixon commented close 12:32 21 Apr 2012

    Hello Lionel

    FixMyTransport Volunteer here

    The British Transport Police would be very interested in having further details about your daughters experience. They are available on 0800 405040. Please proceed quickly as it will allow the BTP to take CCTV from the stations and train if it is available.

    Kind regards

    anorak
    admin
  • 5 Northern Rail responded to Lionel Invine close 13:16 22 Apr 2012
    22 April 2012

    Our Reference NR/ 254638

    Dear [Stop drunks abusing people on trains email]

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Yours sincerely

    Jenny Merlino
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 6 Dave H commented close 15:12 24 Apr 2012

    Not that many stops between Wigan & Preston and there is a BT Police office on Preston Station. As with a lot of trouble on trains it can be more prudent to keep a train moving and arrange for the Police to meet it rather than the great disruption likely to happen if the train crew try to eject an unruly passenger.

    You can also act by calling BTP directly on the number previously noted by Peter from the train and ask for the train to be met, at the earliest convenient point.

Comment
  • started 20 April 2012
  • supporters 3
Train route between Blackpool North and Liverpool Lime Street operated by Northern Rail
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