Description
Angela Cant
Trains from Wolverhampton to Birmingham New Street from 8.00am onwards are overcrowded. I don't mind standing occasionally but every morning is a bit much. This applies to all operators. The trains are too small for the number of people.
Problem History
- 1 Angela Cant reported the issue on FixMyTransport. close 09:12 17 Oct 2012 #
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2
Angela Cant wrote to Arriva Trains Wales
close
09:12 17 Oct 2012
#
Here is the letter that Angela Cant wrote.
Overcrowding
Trains from Wolverhampton to Birmingham New Street from 8.00am onwards are overcrowded. I don't mind standing occasionally but every morning is a bit much. This applies to all operators. The trains are too small for the number of people.
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Thank you for contacting Arriva Trains Wales. Your message has
been received and assigned the reference number ATW-121017-HGP.
Our usual target response time is ten working days, and we aim
to provide you with a full reply within this timescale. If you
have any queries in connection with your case, then please
contact us on 08456 061 660. We're open between 8am and 8pm
Mondays to Saturdays, or 11am until 8pm on Sundays.
Please note that our role is primarily to investigate and
respond to comments, complaints and suggestions regarding Arriva
Trains Wales services. If you are planning a journey and need to
find out times and fares, or to check if there is any disruption
to services, please visit [1]www.arrivatrainswales.co.uk
or [2]www.nationalrail.co.uk.
Yours Sincerely
Customer Relations
Arriva Trains Wales
Diolch am gysylltu â Threnau Arriva Cymru. Mae’ch neges wedi
cael ei derbyn a rhoddwyd iddi’r rhif cyfeirnod ATW-121017-HGP.
Deg diwrnod gwaith yw’r amser ymateb rydym yn anelu ato fel
arfer, a’n nod yw rhoi ateb llawn i chi cyn pen y cyfnod hwn. Os
oes gennych unrhyw ymholiadau ynglŷn â’ch achos, cysylltwch â ni
ar 08456 061 660. Rydym ar agor rhwng 8am ac 8pm o ddydd Llun i
ddydd Sadwrn, neu rhwng 11am ac 8pm ar ddyddiau Sul.
Nodwch mai ein swyddogaeth yn bennaf yw ymchwilio ac ymateb i
sylwadau, cwynion ac awgrymiadau am wasanaethau Trenau Arriva
Cymru. Os ydych chi’n cynllunio taith ac angen cael amserau a
chostau tocynnau, neu holi a oes unrhyw darfu ar wasanaethau,
ewch i [3]www.arrivatrainswales.co.uk
neu [4]www.nationalrail.co.uk.
Yn gywir
Cysylltiadau Cwsmeriaid
Trenau Arriva Cymru
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References
Visible links
1. http://www.arrivatrainswales.co.uk/
2. http://www.nationalrail.co.uk/
3. http://www.arrivatrainswales.co.uk/
4. http://www.nationalrail.co.uk/ -
Link: [1]File-List
Link: [2]themeData
Link: [3]colorSchemeMapping
13 November 2012
Your Case Reference: ATW-121017-HGP
Dear sir/madam
Thank you for your e-mail which has been received via
FixmyTransport.com.
Receiving feedback from our customers is important to us, and I
am grateful for you taking time to report these issues. However,
we would ask any customer wishing to log an issue with us to
make direct contact with us, rather than submit it to us via a
third party.
Our e-mail address is
[email address].
We look forward to hearing from you in due course.
Yours sincerely
John Haynes
Customer Relations Advisor
Arriva Trains Wales
Tel 08456 061 660
E-mail [email address]
Web www.arrivatrainswales.co.uk
Address St MaryÂ’s House, 47 Penarth Road, Cardiff, CF10 5DJ
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References
Visible links
1. file:///tmp/19623851-c062-41c4-9466-4078a301ffbe_files/filelist.xml
2. file:///tmp/19623851-c062-41c4-9466-4078a301ffbe_files/themedata.thmx
3. file:///tmp/19623851-c062-41c4-9466-4078a301ffbe_files/colorschememapping.xml
Problem Reporter