“Please help me persuade South West Trains to stop short trains partway down platform 3 at Earlsfield Station ” – Sebastian Crump

Description

Sebastian Crump

There is already a much longer walk to exit over the bridge and down platform 2. A stopping point half-way down the platform would save unnecessary extra effort of walking back to the rear end of platform 3, especially for those already finding the temporary arrangements difficult.

Problem History

  • 1 Sebastian Crump reported the issue on FixMyTransport. close 11:03 31 Aug 2011
  • 2 Sebastian Crump wrote to South West Trains close 11:03 31 Aug 2011

    Here is the letter that Sebastian Crump wrote.

    Outbound shortform train stopping point while station refurb is going on

    As the temporary exit from platform three is currently at the rear end of the platform (rather then the usual near the front) would it be possible to put a stopping point for short-form four car trains partway down the platform?

    The additional platform walk adding to the already trying extra steps on the temporary bridge is an unnecessary effort for those that have difficulty with movement.

    Thank you.

  • 3 South West Trains responded to Sebastian Crump close 11:16 31 Aug 2011
  • 4 Myf Nixon commented close 11:37 31 Aug 2011

    Good luck Sebastian - hope you get a satisfactory outcome.

    anorak
    admin
  • 5 Sebastian Crump commented close 12:13 31 Aug 2011

    Thanks Myf Nixon. Wish I could edit the headline - didn't realise that the station name wouldn't be added...

  • 6 Myf Nixon commented close 14:13 31 Aug 2011

    Hi Sebastian - I've edited the title for you (though it's tricky to fit everything within the 80 character limit).

    anorak
    admin
  • 7 Cen Wulf commented close 14:30 31 Aug 2011

    If it's temporary exit/entrance arrangements, then I doubt SWT would wish to change their stopping arrangements at the station for the duration of the works. These need to be agreed with all the drivers, guards, and unions as it's a change in working practices, along with sighting of signals ect. If this was a more permanent measure, then I could understand your fustration.

  • 8 South West Trains responded to Sebastian Crump close 12:01 06 Sep 2011
    Fixmytransport.Com

    Customer Service Centre
    Overline House
    Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email
    [South West Trains problem reporting email]

    [stop short trains partway down platform 3 at Earlsfield Station email]

    Our ref:1638420

    06 September 2011
    Dear Sirs

    Thank you for your contact regarding our services. We do welcome
    feedback from our customers and have, in line with our franchise
    and passenger's charter commitments, established a full range of
    agreed channels to contact our customer relations team.

    A webform on our website at www.southwesttrains.co.uk

    By email to [South West Trains problem reporting email]

    By post to –
    South West Trains Customer Relations,
    Overline House, Blechynden Terrace,
    Southampton. SO15 1GW.

    By telephone 0845 6000 650 option 4

    There are also established representative bodies which deal with
    unresolved complaints from our passengers.

    For the London Area the organisation is London Travelwatch
    www.londontravelwatch.org.uk

    For the remainder of our area the organisation is Passenger Focus
    www.passengerfocus.org.uk

    To allow us to follow our agreed processes, would you please
    advise our customer to use one of the established methods of
    contact to obtain a full response to their concerns.

    Regards
    Jan Ledbyrne
    Stagecoach South Western Trains

    The information contained in this email is confidential and intended for the addressee(s) only. If you receive an email in error, please contact the sender or the Service Desk at [email address] +44 (0) 207 620 5602, and permanently remove the email from your systems.

    The opinions expressed in this email are those of the sender and not necessarily those of the company.

    While emails are virus checked, the company does not accept any liability in respect of a virus which is not detected

    Stagecoach South Western Trains Limited
    Registered in England and Wales 5599788
    Registered office: Friars Bridge Court
    41-45 Blackfriars Road
    London SE1 8NZ
    A part of the Stagecoach Group
  • 9 Myf Nixon commented close 17:30 06 Sep 2011

    We're aware that some operators are expressing a preference for users to take the conversation offline (and will be in contact to try to persuade them of the benefits of engaging via FixMyTransport!).

    Meanwhile we'd really like to hear any updates and hope you will keep us posted via this page.

    anorak
    admin
  • 10 Matthew Cooper commented close 19:55 09 Oct 2012

    They have now done their work on Platform 3, so trains that are stopping at the country-end of the station are nearer the exit staircase again.

    However, they have started on Platform 2, and people now have to run from the temporary footbridge at the london-end of the station to get on a 4-car train towards London (that also stops at the country-end of the station).

    Hopefully it won't be for *too* much longer...

Comment
  • started 31 August 2011
  • supporters 2
Earlsfield Rail Station in Earlsfield operated by South West Trains
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