There is already a much longer walk to exit over the bridge and down platform 2. A stopping point half-way down the platform would save unnecessary extra effort of walking back to the rear end of platform 3, especially for those already finding the temporary arrangements difficult.
- 1 Sebastian Crump reported the issue on FixMyTransport. close 11:03 31 Aug 2011
Sebastian Crump wrote to South West Trains
11:03 31 Aug 2011
Here is the letter that Sebastian Crump wrote.
Outbound shortform train stopping point while station refurb is going on
As the temporary exit from platform three is currently at the rear end of the platform (rather then the usual near the front) would it be possible to put a stopping point for short-form four car trains partway down the platform?
The additional platform walk adding to the already trying extra steps on the temporary bridge is an unnecessary effort for those that have difficulty with movement.
- 4 Myf Nixon commented close 11:37 31 Aug 2011
- 5 Sebastian Crump commented close 12:13 31 Aug 2011
- 6 Myf Nixon commented close 14:13 31 Aug 2011
Cen Wulf commented
14:30 31 Aug 2011
If it's temporary exit/entrance arrangements, then I doubt SWT would wish to change their stopping arrangements at the station for the duration of the works. These need to be agreed with all the drivers, guards, and unions as it's a change in working practices, along with sighting of signals ect. If this was a more permanent measure, then I could understand your fustration.
Customer Service Centre
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
[South West Trains problem reporting email]
[stop short trains partway down platform 3 at Earlsfield Station email]
06 September 2011
Thank you for your contact regarding our services. We do welcome
feedback from our customers and have, in line with our franchise
and passenger's charter commitments, established a full range of
agreed channels to contact our customer relations team.
A webform on our website at www.southwesttrains.co.uk
By email to [South West Trains problem reporting email]
By post to
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.
By telephone 0845 6000 650 option 4
There are also established representative bodies which deal with
unresolved complaints from our passengers.
For the London Area the organisation is London Travelwatch
For the remainder of our area the organisation is Passenger Focus
To allow us to follow our agreed processes, would you please
advise our customer to use one of the established methods of
contact to obtain a full response to their concerns.
Stagecoach South Western Trains
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Myf Nixon commented
17:30 06 Sep 2011
We're aware that some operators are expressing a preference for users to take the conversation offline (and will be in contact to try to persuade them of the benefits of engaging via FixMyTransport!).
Meanwhile we'd really like to hear any updates and hope you will keep us posted via this page.
Matthew Cooper commented
19:55 09 Oct 2012
They have now done their work on Platform 3, so trains that are stopping at the country-end of the station are nearer the exit staircase again.
However, they have started on Platform 2, and people now have to run from the temporary footbridge at the london-end of the station to get on a 4-car train towards London (that also stops at the country-end of the station).
Hopefully it won't be for *too* much longer...