“Please help me persuade Northern Rail to switch the door control procedure from the Guard to the Driver” – Daniel Newbould

Description

Daniel Newbould

The Guards' role on trains outside the South East of England in the majority of cases is to combine door opening/closing, security and customer services and ticket sales/revenue protection.

The current situation of giving guards the responsibility for opening and closing the doors at stations leads to considerable delays compared to Driver Only Operation which exists on most services in the South East.

Allowing the driver to operate the doors is much quicker thereby reducing journey times and station dwell times, it is also just as safe when combined with other measures such as CCTV and mirrors on the platform ends as proven elsewhere. These measures may have a cost in the short term but security benefits and the other cost savings outlined could reduce costs and reduce fines for missed punctuality targets in the long term.

Punctuality on the Airedale and Wharfedale Lines which already have suitable rolling stock for conversion operated by Northern could be significantly improved and it may even reduce journey times by up to 5 minutes.

The guard could then be redeployed to enable faster revenue collection to be carried out thereby reducing the likelihood of lost revenue on very short journeys between unstaffed stations, resulting in an increase in profitability on rural and urban stopping services such as between Headingley and Burley Park.

I'm not suggesting removing the role of the guard, just merely to ensure the most effective use of their time where it is already constrained by the high volume of passengers and their function of assisting passengers boarding and alighting must be retained but uneccessary delays could be avoided making rail and even more attractive alternative to other modes on busy commuter routes.

Problem History

  • 1 Daniel Newbould reported the issue on FixMyTransport. close 19:46 16 Dec 2011
  • 2 Daniel Newbould wrote to Northern Rail close 19:46 16 Dec 2011

    Here is the letter that Daniel Newbould wrote.

    Door Opening Procedure on Northern Services

    The Guards' role on trains outside the South East of England in the majority of cases is to combine door opening/closing, security and customer services and ticket sales/revenue protection.

    The current situation of giving guards the responsibility for opening and closing the doors at stations leads to considerable delays compared to Driver Only Operation which exists on most services in the South East.

    Allowing the driver to operate the doors is much quicker thereby reducing journey times and station dwell times, it is also just as safe when combined with other measures such as CCTV and mirrors on the platform ends as proven elsewhere. These measures may have a cost in the short term but security benefits and the other cost savings outlined could reduce costs and reduce fines for missed punctuality targets in the long term.

    Punctuality on the Airedale and Wharfedale Lines which already have suitable rolling stock for conversion operated by Northern could be significantly improved and it may even reduce journey times by up to 5 minutes.

    The guard could then be redeployed to enable faster revenue collection to be carried out thereby reducing the likelihood of lost revenue on very short journeys between unstaffed stations, resulting in an increase in profitability on rural and urban stopping services such as between Headingley and Burley Park.

    I'm not suggesting removing the role of the guard, just merely to ensure the most effective use of their time where it is already constrained by the high volume of passengers and their function of assisting passengers boarding and alighting must be retained but uneccessary delays could be avoided making rail and even more attractive alternative to other modes on busy commuter routes.

  • 3 Customer Relations responded to Daniel Newbould close 19:51 16 Dec 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/238873

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

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  • 4 Peter Dixon commented close 21:06 17 Dec 2011

    Very interesting point of view Daniel. A major issue is the lack of time on the route which is very tightly timetabled for the electric units. Some stations only have 30 seconds for a train to open and close its doors. I think the easiest option would be to introduce the policy used by cross country trains which gets drivers to open the doors and guards to close them. This does not require the expensive screens. Another option would be to "block" more stations with revenue staff allowing the guard to focus on dispatching trains and selling tickets to the few who really need them.

    I have heard rumours that Northern is looking at the latter although whether revenue staff will be on stations or trains, I have no idea

    anorak
    admin
  • 5 Northern Rail responded to Daniel Newbould close 14:06 27 Dec 2011
    27 December 2011

    Our Reference NR/ 238873

    Dear [switch the door control procedure from the Guard to the Driver email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    ---------------------------------------------------------------------
    This email is confidential and intended for the named addressee only.

    Any views or opinions expressed and presented are those of the author
    and do not necessarily represent those of Northern Rail Ltd.

    If you are not the intended recipient then you have received
    this email in error and any use, disclosure, forwarding, printing,
    copying and distribution is strictly prohibited.

    If you have received this transmission in error please contact and
    notify the sender. Thank you for your co-operation.

    This email was scanned and cleared by the Northern Rail Ltd Information
    Services Department.
    ---------------------------------------------------------------------

    hide quoted sections
  • 6 Daniel Newbould commented close 23:38 30 Jan 2012

    Well, Northern Rail have not replied to my solution! So I'll take that as we are not interested???

  • 7 Paul Hollinghurst commented close 00:05 31 Jan 2012

    Daniel,
    I see Northern have simply sent a standard reply to your message saying you will have to contact them directly for more information. If you do contact them directly and get more information then please do come back and update us on any progress you've made. This way there will be a public record, plus a chance for others to add their support and discuss the issue.
    Paul (FixMyTransport Volunteer)

    anorak
    admin
Comment
  • started 16 December 2011
  • supporters 3
Train route between Keighley and Leeds operated by East Coast, Northern Rail
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