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“Please help me persuade Transport for London to teach its Staff that to get respect you must show respect.” – Skye Kennedy

Description

Skye Kennedy

Hello,
I was waiting for the 149 to edmonton at 1.30 in the morning and the driver failed to stop, even when i ran onto the road and tried to flag it down, the driver just looked and smiled. this is not the first time this has happened. the bus was on diversion and i was able to catch up to it by cutting through the block to head it off. When i asked the driver why he failed to pick me up he just ignored me and looked away. I have recently moved to london and i have noticed numerous posters advising the public not to take their anger out on tfl staff. While i understand they have to put up with some problem customers they have a responsibility to behave in a respectable manner. if they expect to be treated in a respectful manner they must learn to show respect to their customers, just as i do to my customers as a hospitality professional. the last time i was failed to be picked up i was stranded in the middle of london at three in the morning, not very responsible or respectful.
the driver in question was driving bus DW306 and passed through liverpool street station at approx. 1:35 am sun 2nd october. This driver has a very bad attitude and needs to be taught some respect before he brings shame to his fellow bus drivers.

Problem History

  • 1 Skye Kennedy reported the issue on FixMyTransport. close 03:26 02 Oct 2011
  • 2 Skye Kennedy wrote to Transport for London close 03:26 02 Oct 2011

    Here is the letter that Skye Kennedy wrote.

    Bus Failed to stop at 1.30am in morning.

    Hello,
    I was waiting for the 149 to edmonton at 1.30 in the morning and the driver failed to stop, even when i ran onto the road and tried to flag it down, the driver just looked and smiled. this is not the first time this has happened. the bus was on diversion and i was able to catch up to it by cutting through the block to head it off. When i asked the driver why he failed to pick me up he just ignored me and looked away. I have recently moved to london and i have noticed numerous posters advising the public not to take their anger out on tfl staff. While i understand they have to put up with some problem customers they have a responsibility to behave in a respectable manner. if they expect to be treated in a respectful manner they must learn to show respect to their customers, just as i do to my customers as a hospitality professional. the last time i was failed to be picked up i was stranded in the middle of london at three in the morning, not very responsible or respectful.
    the driver in question was driving bus DW306 and passed through liverpool street station at approx. 1:35 am sun 2nd october. This driver has a very bad attitude and needs to be taught some respect before he brings shame to his fellow bus drivers.

  • 3 Govinden Ruben responded to Skye Kennedy close 03:30 02 Oct 2011
    I am out of the office with no access to emails until Monday 10
    October.

    If your query is urgent please contact the Transport for London
    press office 0845 604 4141, if not I will get back to you when I
    return.

  • 4 [email address] responded to Skye Kennedy close 03:31 02 Oct 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 5 PR (Customer Services) responded to Skye Kennedy close 11:45 26 Oct 2011
      Arriva London

    16 Watsons Road

    Wood Green

    London

    N22 7TZ

    Tel 020 8271 0101

    Fax 020 8271 0120

    www.arriva.co.uk

    Ms S Kennedy

    [1][Teach its Staff that to get respect you must show respect. email]

    25 October 2011

    Ref: 2116233

    Dear Ms Kennedy,

    Thank you for your e-mail of 2^nd October regarding the driver
    of the route 149 bus who failed to stop at Liverpool Street
    station during the early hours of that same morning.

    Night bus staff are well aware that unless the bus is full, they
    must ensure that they pick up all intending passengers and I was
    therefore concerned to learn of your experience.

    From the details you gave, we have been able to identify the
    member of staff in question who has since been interviewed by
    his manager. He was advised for the future and reminded of his
    responsibilities towards passengers.

    Thank you once again for taking the trouble to bring this matter
    to our attention and I hope that you will accept my apologies
    for the inconvenience you suffered as a result of this incident.

    Yours sincerely

    Mrs L Saunders

    Customer Services Manager

    show quoted sections
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