“Please help me persuade First Great Western Railway to ticket Machine Needed at Slough Platform 1 for Windsor” – J Tapping

Description

J Tapping

A ticket machine on Platform 1 would enable passengers to buy Tickets for Windsor without leaving the Station. Currently you need to leave the Station completely to buy a Ticket.

Problem History

  • 1 J Tapping reported the issue on FixMyTransport. close 21:59 30 Aug 2011
  • 2 J Tapping wrote to First Great Western Railway close 21:59 30 Aug 2011

    Here is the letter that J Tapping wrote.

    Ticket Machine

    A ticket machine is needed on the Platform 1 to enable tickets for Windsor to be Bought without leaving the Station.

  • 3 First Group Response responded to J Tapping close 22:11 30 Aug 2011
    Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [email address]
  • 4 FGW Customer Relations responded to J Tapping close 23:49 31 Aug 2011
    First Great Western
    Customer Services Team
    FREEPOST
    SWB40576
    Plymouth
    PL4 6ZZ

    Tel: 08457 000 125
    Fax: 08456 008 363
    [First Great Western Railway problem reporting email]

    www.firstgreatwestern.co.uk

    Ref: 6164116/FGW

    Dear FixmyTransport

    Thank you for your email of 30 August 2011. We welcome suggestions for improvements and are always keen to incorporate passengers' views and ideas where possible.

    Your comments regarding a Ticket Machine to be placed at Slough station have been logged for the attention of the Station Manager. We review all customer feedback on a regular basis, to allow us to identify any areas where there is a clear need for improvement.

    Thank you again for taking the time to contact us with your suggestion.

    Yours sincerely

    Tejas Mehta
    Customer Services Advisor

    *** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

    http://www.surveymonkey.com/s.aspx?sm=1M...

    First Great Western Limited. Registered in England & Wales No. 05113733.
    Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
  • 5 Paul Harley commented close 19:25 06 Sep 2011

    Having a ticket machine there would allow fare evaders travelling to Slough to obtain a cheap ticket to get through the gates!

Comment
  • started 30 August 2011
  • supporters 0
Slough Rail Station in Slough operated by First Great Western Railway
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