FixMyTransport: to let people know of any problems before setting off

Description

david thomas

i arrived at blackpool train station and purchesed a retun ticket to wigan on the 28th oct 12 i was never told that there was no trains from preston to wigan,or i would of got a taxi as it was a important christening,the coach wait and journey made me realy late,
as i got on the train at blackpool as the train started off alot of water came down all over my cloths from the corner of the roof then i moved into the seat in front and it was soaked i had wet underwear all day,the train number was 57225.if i am due to an apology then please contact me David Thomas 55-59 dickson road blackpool fy1 2ap,Thankyou,

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Problem History

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1 david thomas reported the issue on FixMyTransport. close 18:20 31 Oct 2012 #
2 david thomas wrote to Northern Rail close 18:20 31 Oct 2012 #

Here is the letter that david thomas wrote.

counter assistant and train leaking

i arrived at blackpool train station and purchesed a retun ticket to wigan on the 28th oct 12 i was never told that there was no trains from preston to wigan,or i would of got a taxi as it was a important christening,the coach wait and journey made me realy late,
as i got on the train at blackpool as the train started off alot of water came down all over my cloths from the corner of the roof then i moved into the seat in front and it was soaked i had wet underwear all day,the train number was 57225.if i am due to an apology then please contact me David Thomas 55-59 dickson road blackpool fy1 2ap,Thankyou,
3 Customer Relations responded to david thomas close 18:26 31 Oct 2012 #

Dear Customer

Customer Relations

Case Reference: NR/282167

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.

Kind regards

Customer Relations Officer

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Dear Customer

Customer Relations

Case Reference: NR/282167

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.

Kind regards

Customer Relations Officer

----------------------------------------------------------------

Attention:
This email is confidential and intended for the named addressee
only.

Any views or opinions expressed and presented are those of the
author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding,
printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact
and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail
Ltd Information Services Department.

----------------------------------------------------------------

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4 Northern Rail responded to david thomas close 15:07 01 Nov 2012 #

01 November 2012

Our Reference NR/ 282167

Dear [to let people know of any problems before setting off email]

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

show quoted sections

01 November 2012

Our Reference NR/ 282167

Dear [to let people know of any problems before setting off email]

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

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