“Please help me persuade Virgin Trains to treat railway pensioners fairly” – Frank Gradwell

Description

Frank Gradwell

When the railways were privatised we kept our free travel and could go down to the restaurant car and buy a meal as had always been the case.

Then Virgin went over to the airline standard of all inclusive. Meals became complimentary - you no longer had to, or could buy them. All first class passengers were treated alike, paying or pass holders.

Now Virgin Trains have decided that the food service is for paying passengers only - fair enough - I'm happy that we are entitled merely to free travel, but not free food. - BUT

We cannot buy the food offer in first class either! We sit there being treated like second class citizens while perfectly good food is thrown away after every journey - even the staff are not allowed a bacon sarnie - its a nonsense.

On East Coast we can buy a voucher to allow us to partake of the complimentary service - When will Virgin wake up and do the same??

Problem History

  • 1 Frank Gradwell reported the issue on FixMyTransport. close 10:02 31 Jul 2012
  • 2 Frank Gradwell wrote to Virgin Trains close 10:02 31 Jul 2012

    Here is the letter that Frank Gradwell wrote.

    What has Virgin Trains Got Against Railway Pensioners??

    When the railways were privatised we kept our free travel and could go down to the restaurant car and buy a meal as had always been the case.

    Then Virgin went over to the airline standard of all inclusive. Meals became complimentary - you no longer had to, or could buy them. All first class passengers were treated alike, paying or pass holders.

    Now Virgin Trains have decided that the food service is for paying passengers only - fair enough - I'm happy that we are entitled merely to free travel, but not free food. - BUT

    We cannot buy the food offer in first class either! We sit there being treated like second class citizens while perfectly good food is thrown away after every journey - even the staff are not allowed a bacon sarnie - its a nonsense.

    On East Coast we can buy a voucher to allow us to partake of the complimentary service - When will Virgin wake up and do the same??

  • 3 Relations, Customer responded to Frank Gradwell close 10:05 31 Jul 2012
    Thank you for contacting us.

    This is an automated email, confirming that we have received
    your email.

    We aim to respond to all emails within 20 working days. If your
    enquiry is urgent or you are due to travel in the next few days,
    please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
    09:00-16:00 Sat, closed Sundays, Christmas Day and Boxing Day).

    Regards

    Customer Relations
    Virgin Trains

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  • 4 Virgin Trains Customer Relations responded to Frank Gradwell close 14:48 31 Jul 2012
    Dear Sir/Madam,

    Thank you for your email which we received on 31/07/2012 10:05.
    Your comments have been entered into our case management system
    under reference VT-0120731-CVJ and we will respond to you as
    soon as possible.

    We would be grateful if you would provide the information listed
    below by replying to this email. This will help us to process
    your enquiry, or complaint more quickly.

    There is no need to reply if you included this information in
    your original email.

    1) Your full address, in case we need to send you a reply by
    post;

    2) A scan or photo of your tickets, or some other proof of
    purchase for them (e.g. a copy of the email confirmation for
    your booking).

    We aim to reply to all emails within 20 working days. If it is
    an urgent matter you may wish to give us a call on 0845 000 8000
    (Mon-Fri 08:30-18:15, Sat 09:00-16:00, closed Sundays, Christmas
    Day and Boxing Day) quoting the above reference.

    Regards

    Virgin Trains Customer Relations Team

    show quoted sections
  • 5 Dave H commented close 07:27 07 Aug 2012

    It's not rocket science - VT widely announce on their off-peak services, the option to upgrade from a standard class ticket to first class for a supplement, which presumably satisfies their auditors, counting up the first class tickets and passes presented for each trip.

    What stops them selling you the supplement?

Comment
  • started 31 July 2012
  • supporters 2
Train route between London Euston and Manchester Piccadilly operated by Virgin Trains
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