“Please help me persuade Transport for London to turn off the heating on buses during hot/warm days.” – Jim Linwood

Description

Jim Linwood

On the 11am 281 bus (SN03EBA) leaving Kingston for Hounslow the heating was full on although it was a warm day. Passengers suffered discomfort and had to open all the windows.

This is a common defect with 281 buses.

Problem History

  • 1 Jim Linwood reported the issue on FixMyTransport. close 12:07 22 Sep 2011
  • 2 Jim Linwood wrote to Transport for London close 12:07 22 Sep 2011

    Here is the letter that Jim Linwood wrote.

    Heating Full On.

    On the 11am 281 bus (SN03EBA) leaving Kingston for Hounslow the heating was full on although it was a warm day. Passengers suffered discomfort and had to open all the windows.

    This is a common defect with 281 buses.

  • 3 [email address] responded to Jim Linwood close 12:14 22 Sep 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 Clare Pearson commented close 08:56 28 Sep 2011

    This is a common problem for me on buses to and from Hackney, particularly the 55 and 254.

  • 5 Jim Linwood commented close 11:38 28 Sep 2011

    At least, as we approach winter TfL will turn the heating off as they usually do.

  • 6 [email address] responded to Jim Linwood close 11:03 14 Oct 2011
    Our Ref:         1009539678

    Date:              14.10.2011

    CAMPAIGN[email address]

    Dear Sir/Madam

    Re: Heating on buses.

    Thank you for your email regarding heating on the 281 bus. I am
    sorry to hear that you had an uncomfortable journey.

    Newer buses entering the fleet have automatic
    thermostatically-controlled heating and air cooling systems
    which turn the heating on and off when a set temperature is
    reached.

    Most older buses in the fleet which had manual systems that
    could only be switched on and off from within the engine
    compartment were all retrofitted with automated systems in 2010
    or phased out with new buses with automatic systems when their
    route contracts came up for renewal.

    I’m sorry again for the problem on this bus. I have referred
    your comments to London United who will investigate this matter
    and resolve the issue on this bus and the rest of their fleet.

    Thank you again for your email to inform us of this issue. If
    you have any further questions, please do not hesitate to
    contact me again.

    Yours sincerely

    Andrew Cumming

    Customer Service Advisor

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    Original Text

    From: [email address]
    To: [Transport for London problem reporting email]
    <[email address]>
    CC: [email address] <[email address]>
    Sent: 22.09.11 12:10:03
    Subject: Heating Full On.

    Dear Transport for London,

    On the 11am 281 bus (SN03EBA) leaving Kingston for Hounslow the
    heating was full on although it was a warm day. Passengers
    suffered
    discomfort and had to open all the windows.

    This is a common defect with 281 buses.

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Number 281 bus route

    Area: between Hounslow, Tolworth, and Strawberry Hill

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
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