FixMyTransport: UCKFIELD Trains overcrowding and fare disparities

Description

Vince Simeone

every train in the morning and evening rush hours are overcrowded and, since the Olympics finished, are of less carriages or delayed and even cancelled. I pay the same fare as a traveller who alights at Uckfield, the terminus, which is 7 stops further, but have to stand at least to East Croydon every day. 1 stop towards London, at Hurst Green, the fare is nearly £50 a month cheaper (nearly 20%), why is this and when will the overcrowding be tackled by Southern ?

Comment

Problem History

Expand All Collapse all

1 Vince Simeone reported the issue on FixMyTransport. close 16:00 04 Oct 2012 #
2 Vince Simeone wrote to Southern close 16:00 04 Oct 2012 #

Here is the letter that Vince Simeone wrote.

overcrowding and delays

every train in the morning and evening rush hours are overcrowded and, since the Olympics finished, are of less carriages or delayed and even cancelled. I pay the same fare as a traveller who alights at Uckfield, the terminus, which is 7 stops further, but have to stand at least to East Croydon every day. 1 stop towards London, at Hurst Green, the fare is nearly £50 a month cheaper (nearly 20%), why is this and when will the overcrowding be tackled by Southern ?
3 Southern Railways Customer Services responded to Vince Simeone close 16:06 04 Oct 2012 #

Dear Sir/Madam,
Thank you for your email. Your reference number is
[68284-1349363185]

We appreciate you taking the time to contact us. We aim to
respond in full to your enquiry within 7 days. Please note that
if you have sent us a Delay Repay claim, our team will aim to
respond within 28 days. If you have sent us a Refund claim, our
team will aim to respond within 10 days.

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

Dear Southern,

every train in the morning and evening rush hours are
overcrowded
and, since the Olympics finished, are of less carriages or
delayed
and even cancelled. I pay the same fare as a traveller who
alights
at Uckfield, the terminus, which is 7 stops further, but have to
stand at least to East Croydon every day. 1 stop towards London,
at
Hurst Green, the fare is nearly Â£50 a month cheaper (nearly
20%),
why is this and when will the overcrowding be tackled by
Southern ?

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Edenbridge Town and London
Bridge

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Vince Simeone and will be published online. This message was
sent
via FixMyTransport.com - a not-for-profit service dedicated to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Sir/Madam,
Thank you for your email. Your reference number is
[68284-1349363185]

We appreciate you taking the time to contact us. We aim to
respond in full to your enquiry within 7 days. Please note that
if you have sent us a Delay Repay claim, our team will aim to
respond within 28 days. If you have sent us a Refund claim, our
team will aim to respond within 10 days.

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

Dear Southern,

every train in the morning and evening rush hours are
overcrowded
and, since the Olympics finished, are of less carriages or
delayed
and even cancelled. I pay the same fare as a traveller who
alights
at Uckfield, the terminus, which is 7 stops further, but have to
stand at least to East Croydon every day. 1 stop towards London,
at
Hurst Green, the fare is nearly Â£50 a month cheaper (nearly
20%),
why is this and when will the overcrowding be tackled by
Southern ?

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Edenbridge Town and London
Bridge

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Vince Simeone and will be published online. This message was
sent
via FixMyTransport.com - a not-for-profit service dedicated to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/emaildisclaimer
4 Southern Railways Customer Services responded to Vince Simeone close 14:19 21 Oct 2012 #

Dear Mr Simeone

Thank you for contacting us on 04 October 2012 concerning the
overcrowding on our services and the price of fares in
comparison to others.

Unfortunately the way you have worded your enquiry concerning
the fares side of things is too vague for us to be able to
investigate and provide you with an accurate answer.

Please can you re-iterate your enquiry with exact journey
details such as departure, destination, date and time of your
journey as well as the ticket type purchased. You will also need
to provide the same details for the Uckfield journey you have
mentioned so that we can explain how the fares compare and how
they are worked out.

As for the overcrowding aspect of your enquiry we do have an
action plan which is taking place in 2013. I would like to
assure you that the overcrowding and congestion you have
witnessed on some of our services will be somewhat decreased in
2013. The reason for this is that we have ordered 100 plus
carriages for our network.

We expect to receive these carriages in early 2013. They are
being built from scratch as we do need a certain type of
carriage to be compatible with our lines and network hence the
length of time before we can take delivery.

Once we have these carriages they will be deployed across our
network to ease overcrowding on many of our services as well as
lengthening short formation services where platform lengths
allow.

Network Rail are currently in the process of making platform
lengths longer to incorporate longer formation services at key
stations throughout the country and this will aid us greatly in
increasing capacity on our own network.

If you wish to contact us further regarding your query, please
contact our Customer Service team directly at
[1][Southern problem reporting email], by phone on 08451 27 29 20 or
in writing to:
Southern Customer Services
PO Box 3021
Bristol
BS2 2BS
quoting ticket number [68284-1349363185] on all communication.

For the latest travel information, why not follow us on Twitter
@southernrailUK and @GatwickExpress

Kind regards

Matt West
Southern Customer Services

Your message :

Dear Southern,

every train in the morning and evening rush hours are
overcrowded
and, since the Olympics finished, are of less carriages or
delayed
and even cancelled. I pay the same fare as a traveller who
alights
at Uckfield, the terminus, which is 7 stops further, but have to
stand at least to East Croydon every day. 1 stop towards London,
at
Hurst Green, the fare is nearly Â£50 a month cheaper (nearly
20%),
why is this and when will the overcrowding be tackled by
Southern ?

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Edenbridge Town and London
Bridge

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Vince Simeone and will be published online. This message was
sent
via FixMyTransport.com - a not-for-profit service dedicated to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [2]www.southernrailway.com/emaildisclaimer

References

Visible links
1. mailto:[Southern problem reporting email]
2. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Mr Simeone

Thank you for contacting us on 04 October 2012 concerning the
overcrowding on our services and the price of fares in
comparison to others.

Unfortunately the way you have worded your enquiry concerning
the fares side of things is too vague for us to be able to
investigate and provide you with an accurate answer.

Please can you re-iterate your enquiry with exact journey
details such as departure, destination, date and time of your
journey as well as the ticket type purchased. You will also need
to provide the same details for the Uckfield journey you have
mentioned so that we can explain how the fares compare and how
they are worked out.

As for the overcrowding aspect of your enquiry we do have an
action plan which is taking place in 2013. I would like to
assure you that the overcrowding and congestion you have
witnessed on some of our services will be somewhat decreased in
2013. The reason for this is that we have ordered 100 plus
carriages for our network.

We expect to receive these carriages in early 2013. They are
being built from scratch as we do need a certain type of
carriage to be compatible with our lines and network hence the
length of time before we can take delivery.

Once we have these carriages they will be deployed across our
network to ease overcrowding on many of our services as well as
lengthening short formation services where platform lengths
allow.

Network Rail are currently in the process of making platform
lengths longer to incorporate longer formation services at key
stations throughout the country and this will aid us greatly in
increasing capacity on our own network.

If you wish to contact us further regarding your query, please
contact our Customer Service team directly at
[1][Southern problem reporting email], by phone on 08451 27 29 20 or
in writing to:
Southern Customer Services
PO Box 3021
Bristol
BS2 2BS
quoting ticket number [68284-1349363185] on all communication.

For the latest travel information, why not follow us on Twitter
@southernrailUK and @GatwickExpress

Kind regards

Matt West
Southern Customer Services

Your message :

Dear Southern,

every train in the morning and evening rush hours are
overcrowded
and, since the Olympics finished, are of less carriages or
delayed
and even cancelled. I pay the same fare as a traveller who
alights
at Uckfield, the terminus, which is 7 stops further, but have to
stand at least to East Croydon every day. 1 stop towards London,
at
Hurst Green, the fare is nearly Â£50 a month cheaper (nearly
20%),
why is this and when will the overcrowding be tackled by
Southern ?

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Edenbridge Town and London
Bridge

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
Vince Simeone and will be published online. This message was
sent
via FixMyTransport.com - a not-for-profit service dedicated to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [2]www.southernrailway.com/emaildisclaimer

References

Visible links
1. mailto:[Southern problem reporting email]
2. file:///tmp/www.southernrailway.com/emaildisclaimer
5 Paul Hollinghurst commented close 18:49 21 Oct 2012 #

Vince,
I see Southern have requested more information on your journey before giving a full reply. You can contact them by clicking on the 'Email' button just below their message.
I assume you are travelling from Edenbridge Town as you mention it is 7 stops along the line from Uckfiled. One comment I would have is that I believe the train order they mention is for electric trains and will therefore not be used on the line to Uckfield:
http://www.southernrailway.com/southern/news/southerns-188-million-train-order/
Best regards,
Paul (FixMyTransport Volunteer)

anorak

admin
6 Vince Simeone commented close 15:36 15 Nov 2012 #

Southern gave their usual trite reply and since then the overcrowding problem has increased. Now the trains are full of standing passengers before it reaches Edenbridge Town. Their reply said they have invested in new carriages BUT none are to be Diesel, which means that our journeys are destined to become even more unbearable.