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“Please help me persuade First Great Western Railway to upgrade Parson Street Station, Bristol ” – Pete Gilbert

Description

Pete Gilbert

We need a ticket machine at this station, or at least a screen with information about trains. This station is getting busier with every week that passes and is in desperate need of an upgrade. There is a tiny shelter which is too small and poorly lit, in the winter mornings even I am too scared to sit in there.

My main concern is the complete lack of disabled access to this station. The only way onto the platform is down two flights of stairs, which are dangerous enough for able bodied people in the winter months. I have fallen down on these stairs twice in the last year. Wheelchair users could not possibly get down onto the platform.

Plus we need more than the tiny two carriage train that often turns up completely full.

Problem History

  • 1 Pete Gilbert reported the issue on FixMyTransport. close 14:18 30 Aug 2011
  • 2 Pete Gilbert wrote to First Great Western Railway close 14:18 30 Aug 2011

    Here is the letter that Pete Gilbert wrote.

    Can we get a ticket machine at Parson Street Please?

    Can we please get a ticket machine and a screen so we can see what trains are coming or are delayed? I am always having to buy my ticket after I travel on the train, usually on the Westbury train on the second leg of my journey as there are never anyone collecting fares on the Parson street side or at Temple Meads - there is a long queue and the queues are at the barrier by the entrance, which is miles away from the platforms. I am disabled and cant get to the main entrance and back to my connection train.

  • 3 First Group Response responded to Pete Gilbert close 14:31 30 Aug 2011
    Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [email address]
  • 4 Myf Nixon commented close 16:13 30 Aug 2011

    Good luck with this too, Pete.

    A friend in a similar predicament (no ticket machine on her small local station) remarked that they are always talking about closing the station down through lack of use - but that they don't know how much it's used, since it's so often possible to travel three or four stops and never be charged for a ticket!

    anorak
    admin
  • 5 FGW Customer Relations responded to Pete Gilbert close 23:45 04 Sep 2011
    First Great Western
    Customer Services Team
    FREEPOST
    SWB40576
    Plymouth
    PL4 6ZZ

    Tel: 08457 000 125
    Fax: 08456 008 363
    [First Great Western Railway problem reporting email]

    www.firstgreatwestern.co.uk

    Ref: 6163123

    Dear Mr Gilbert

    Thank you for your email of 30 August 2011. We welcome suggestions for improvements and are always keen to incorporate passengers' views and ideas where possible.

    Your comments regarding Parson Street Station, specifically regarding installing a ticket machine and display screen has been logged for the attention of the regional Manager. We like to review all customer feedback on a regular basis, to allow us to identify any areas where there is a clear need for improvement.

    Thank you again for taking the time to contact us with your suggestion.

    Yours sincerely

    Lee Rimmer
    Customer Services Advisor

    *** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

    http://www.surveymonkey.com/s.aspx?sm=1M...

    First Great Western Limited. Registered in England & Wales No. 05113733.
    Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
  • 6 Pete Gilbert added an update close 08:24 05 Sep 2011

    There has been a reply from Lee Rimmer Customer Services Advisor from First.

  • 7 Myf Nixon commented close 17:13 05 Sep 2011

    Logged for the attention of the manager - let's hope there's some result.

    In the meantime, if you'd like to show the manager how much support there is around the issue, you might want to get some more names on this page, whether by Facebook and Twitter, word of mouth, or even handing out the URL next time you're at the station!

    http://www.bedminsterpeople.co.uk/home looks like it's fairly active, too - that might be somewhere to post the link for this page.

    Finally, it might be worth raising the issue with your local MP. Being too scared to sit in your own station's shelter is definitely No Good. I'll set you up her email address next.

    Good luck!

    anorak
    admin
  • 8 Myf Nixon advised Pete to write to Dawn Primarolo. close 17:16 05 Sep 2011

    Hi Pete,

    Just in case you'd like to alert your MP to the issues you've mentioned on here, I've drafted an email. You can overwrite it or edit it if you prefer to use your own words - or not send it at all, of course!

    Good luck!

    Myf Nixon

    anorak
    admin
  • 9 Pete Gilbert wrote to Dawn Primarolo following Myf Nixon's advice. close 10:54 06 Sep 2011

    Dear Ms Primarolo,

    I am writing to draw your attention to the issues around Parson Street Station, which is in a terrible state of upkeep.

    I hope you will add your name to the campaign I have created here: http://www.fixmytransport.com/campaigns/upgrades-to-parson-street-station-bristol and please do let me know what steps I can take to get my concerns heard by those who can get something done.

    Two of my major concerns are:
    1. Lack of disabled access to the station
    2. Lack of facilities (tiny shelter, no ticket machine and no visual train timetable)

    Many thanks
    Pete Gilbert

  • 10 PRIMAROLO, Dawn responded to Pete Gilbert close 10:55 06 Sep 2011
    This is an automatic email sent to acknowledge receipt of your message.

    Please note that it is essential that you provide me with your home address so that I am able to take up issues on your behalf. I am not able to respond to you without having your full postal address. If you have not already provided me with this information please resend your original email including these details. If you have any reference numbers which may be relevant, please forward them to me.

    There is a strict Parliamentary rule which means I cannot take up cases on behalf of people who do not live in the Bristol South constituency. You can check who your MP is by visiting http://findyourmp.parliament.uk/commons/l/.

    Emails are treated in the same manner and with the same level of importance as other constituency communications by post, telephone and fax. If you live in Bristol South, I will be in touch with a full reply as soon as possible.

    Best wishes

    Dawn Primarolo
    Labour MP for Bristol South.
    PO Box 1002
    Bristol
    BS99 1WH.

    Telephone: 0117 9090063
    Fax: 0117 9090064
    Email: [email address]

    show quoted sections
  • 11 Pete Gilbert added an update close 10:56 06 Sep 2011

    Emailed Dawn Primorolo about the issues at the station

  • 12 Pete Gilbert commented close 10:59 06 Sep 2011

    Seems that MP's will not reply to emails unless you have included a home address, which I am reluctant to add to a public website?

  • 13 Myf Nixon commented close 11:18 06 Sep 2011

    You are right to be reluctant, Pete.

    In this case I'd suggest a quick email to Ms Primarolo in private, giving her your address - apologies for the extra inconvenience. Great that you took the issue up with her though!

    anorak
    admin
  • 14 Pete Gilbert wrote to Dawn Primarolo close 11:52 06 Sep 2011

    Dear Ms Primarolo,

    I am writing to draw your attention to the issues around Parson Street Station, which is in a terrible state of upkeep and has practically no facilities.

    I hope you will add your name to the campaign I have created here: http://www.fixmytransport.com/campaigns/upgrades-to-parson-street-station-bristol and please do let me know what steps I can take to get my concerns heard by those who can get something done.

    Two of my major concerns are:
    1. Lack of disabled access to the station
    2. Lack of facilities (tiny shelter, no ticket machine and no visual train timetable)

    Many thanks
    Pete Gilbert
    4 Ruby Street
    Bedminster
    Bristol
    BS3 3DY

  • 15 Pete Gilbert added an update close 11:52 06 Sep 2011

    Emailed Dawn again

  • 16 PRIMAROLO, Dawn responded to Pete Gilbert close 11:53 06 Sep 2011
    This is an automatic email sent to acknowledge receipt of your message.

    Please note that it is essential that you provide me with your home address so that I am able to take up issues on your behalf. I am not able to respond to you without having your full postal address. If you have not already provided me with this information please resend your original email including these details. If you have any reference numbers which may be relevant, please forward them to me.

    There is a strict Parliamentary rule which means I cannot take up cases on behalf of people who do not live in the Bristol South constituency. You can check who your MP is by visiting http://findyourmp.parliament.uk/commons/l/.

    Emails are treated in the same manner and with the same level of importance as other constituency communications by post, telephone and fax. If you live in Bristol South, I will be in touch with a full reply as soon as possible.

    Best wishes

    Dawn Primarolo
    Labour MP for Bristol South.
    PO Box 1002
    Bristol
    BS99 1WH.

    Telephone: 0117 9090063
    Fax: 0117 9090064
    Email: [email address]

    show quoted sections
  • 17 Pete Gilbert commented close 09:58 18 Sep 2011

    Dawn Primorolo has kindly written back to me, and has also sent a letter to First Great Western voicing her concerns about the lack of disabled access and the general lack of facilities. We have not yet received a reply from First Great Western.

  • 18 Myf Nixon commented close 09:35 19 Sep 2011

    Great about dawn; hope she can get some recognition of the problem.

    anorak
    admin
  • 19 Pete Gilbert commented close 17:07 01 Dec 2011

    I received another letter from Dawn Primarolo which contained a reply from First Great Western, stating that they had no plans to upgrade the station or provide disabled access to it because a station nearby has disabled access. FGW say they will pay taxi fares for people to go to this other station (Bedminster) but because of the cost of providing access they will not be doing upgrading Parson Street. They also said that there was not enough usage of Pardon Street to make it worthwhile, which I dispute.

  • 20 Myf Nixon advised Pete to write to Bristol Evening Post. close 17:23 01 Dec 2011

    I'm so sorry to hear that, Pete - it's very frustrating. Taxis are, of course, all very well, but they do not allow for spontaneous travel.

    I'll put the link to this page out again on our Twitter and Facebook pages, and try to get you some more support, which may go some way towards disproving the lack of demand.

    Have you considered contacting the local press? It's terrible, but the fact that you have fallen in the past would make this a potential story in their eyes - and if they cover it, it will a) gain you more supporters, and b) make it more likely that you get the issue resolved.

    This is the email address for the Evening Post - you may know another publication that you prefer.

    Good luck,
    Myf Nixon

    anorak
    admin
  • 21 Tom Brammar commented close 22:20 01 Dec 2011

    Pete, may I make a suggestion that you should print an all weather proof sign and fix it to the station notice board highlighting the fact that First Great Western are unprepared to upgrade the station and would rather pay the taxi fare for passengers who are unable to traverse the steps to travel from Bedminster station. I'd also circulate this to the many taxi firms in the area who provided mobility assistance.

    I'm positive the many mobility-challenged folk of south Bristol would welcome the generosity of our train operator and the flood of taxi receipts may help force a change of view.

    Keep up the good work.

    Tom Brammar

  • 22 June G commented close 12:59 06 Jan 2012

    The steps to the platforms are uneaven and spongy to walk on, and slippery in winter weather. They always feel unsafe, and if you are the slightest bit unsteady on your legs, they are dangerous to use. Wheelchair users cannot access this station, and there are no real public facilities here.

    This is a great way to get into Bath or surrounding areas - far quicker than the bus... so please improve this station and the services that run from it. Beter service would mean more use, and more funding.

  • 23 Tom Steinberg commented close 17:02 06 Jan 2012

    I think the idea of a laminated sign at the station is a good one: especially if it has a clear link to this campaign page, and a notice telling people they can sign up from a mobile phone browser (so they can do it there and then, whilst they're waiting).

    anorak
    admin
  • 24 Pete Gilbert commented close 17:15 06 Jan 2012

    I think a laminated sign is a good idea. To be honest I felt that we had reached the end of the road (line?) with this, as they seemed rather adamant that there would be no development of this station. But now that Christmas and New Year is out of the way I think it is time to go back on the offensive!

  • 25 Mark Jones commented close 17:34 06 Jan 2012

    Hi Pete

    If you need any help doing the sign let us know, we might be able to help you with the wording, and I can provide you with a special code (a QR Code) that can be scanned by any smartphone with a Barcode Scanner app,

    Good Luck
    Mark

    anorak
    admin
  • 26 Peter Dixon commented close 18:35 08 Jan 2012

    Pete

    Now really is the time to go on the offensive. There is a Greater Western Franchise consultation which is open at the moment and closes at the end of March. We are looking to do our best to get as many responses as possible to this consultation and improvements such as this and to services serving here are within it's remit.

    Get as much support as you can to this because this will be very important for your response.

    Great to see the work you are doing.

    Kind regards

    anorak
    admin
  • 27 Pete Gilbert commented close 06:46 26 Jan 2012

    I have been working in Germany for nearly two months, so havent had the time to get onto this, but I will soon be back in the UK on a permanent basis an will pick this issue up again then.

Comment
  • started 30 August 2011
  • supporters 10
Parson Street Rail Station in Bedminster operated by First Great Western Railway
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