Description
Josh Clark
The current trains used between Birmingham new street and Hereford are awful. They are ancient - rickety, noisy, smelly and cramped.
Problem History
- 1 Josh Clark reported the issue on FixMyTransport. close 22:28 23 Aug 2011 #
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2
Josh Clark wrote to London Midland
close
22:28 23 Aug 2011
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Here is the letter that Josh Clark wrote.
Train
Hi, just thought id let you know the train used for the 17.19 Birmingham new street to Hereford today was awful. It was awfully loud, far too cramped, and had no spare seats,
Please sort this out,
Thanks
-
Thank you for getting in touch.
This is confirmation that we have received your email and will
respond within ten working days (in line with our Passenger's
Charter) once we have looked into your comments in more detail.
If the matter is clearly urgent, we will try our best to reply
sooner.
Thank you for your patience.
Kind Regards,
Customer Relations Team
London Midland
Buy tickets for any UK rail journey - with no booking fee - at
www.londonmidland.com
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4
London Midland commented
close
11:12 24 Aug 2011
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Most of the trains on the Birmingham NS to Hereford line are class 170s, which generally receive very positive feedback. However, our trains from Birmingham to Worcester via Kidderminster are much less pleasant and are just about to be replaced as part of a £93m investment in new trains. The first of our new class 172s are due to 'hit the streets' on 5 September.
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5
Myf Nixon commented
close
09:54 25 Aug 2011
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Great news from London Midland, Josh - you might want to mark this one as 'fixed'?
anorakadmin -
Dear Mr Clark
Thank you for your e-mail in relation to the Birmingham to Hereford journey
which you made at the end of August.
I would like to apologise for the delay in responding to you about this
matter. I am currently waiting on further information which will allow me
to respond to you in full. I have chased this up and will respond to you in
due course.
If you have any further comments in the meantime then please let me know.
Yours sincerely,
James Foxall
Customer Relations Supervisor
London Midland, P O Box 4323, Birmingham, B2 4QT
Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com
Save a tree... please don't print this e-mail unless you really need to.
This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer -
Dear Mr Clark
I write following your e-mail about the 1719 service from Birmingham to
Hereford.
I am sorry that your journey was not a comfortable one on that day. I have
heard back from the relevant team and it has been identified as being in
need of 'strengthening' and so we have been in contact with the Department
for Transport (DfT).
As a result of this, subject to DfT approval, we will be increasing the
capacity on this particular service to 5 carriages from December 2011 when
the timetable changes take place.
I hope that any journeys you have made since this time have been much
better.
Yours sincerely,
James Foxall
Customer Relations Supervisor
London Midland, P O Box 4323, Birmingham, B2 4QT
Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com
Save a tree... please don't print this e-mail unless you really need to.
This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
Problem Reporter