Description

Josh Clark

The current trains used between Birmingham new street and Hereford are awful. They are ancient - rickety, noisy, smelly and cramped.

Problem History

  • 1 Josh Clark reported the issue on FixMyTransport. close 22:28 23 Aug 2011
  • 2 Josh Clark wrote to London Midland close 22:28 23 Aug 2011

    Here is the letter that Josh Clark wrote.

    Train

    Hi, just thought id let you know the train used for the 17.19 Birmingham new street to Hereford today was awful. It was awfully loud, far too cramped, and had no spare seats,

    Please sort this out,
    Thanks

  • 3 Comments responded to Josh Clark close 22:30 23 Aug 2011
    Thank you for getting in touch.

    This is confirmation that we have received your email and will
    respond within ten working days (in line with our Passenger's
    Charter) once we have looked into your comments in more detail.

    If the matter is clearly urgent, we will try our best to reply
    sooner.

    Thank you for your patience.

    Kind Regards,

    Customer Relations Team
    London Midland

    Buy tickets for any UK rail journey - with no booking fee - at
    www.londonmidland.com

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    accessed here www.londonmidland.com/Disclaimer
  • 4 London Midland commented close 11:12 24 Aug 2011

    Most of the trains on the Birmingham NS to Hereford line are class 170s, which generally receive very positive feedback. However, our trains from Birmingham to Worcester via Kidderminster are much less pleasant and are just about to be replaced as part of a £93m investment in new trains. The first of our new class 172s are due to 'hit the streets' on 5 September.

  • 5 Myf Nixon commented close 09:54 25 Aug 2011

    Great news from London Midland, Josh - you might want to mark this one as 'fixed'?

    anorak
    admin
  • 6 London Midland responded to Josh Clark close 09:44 09 Sep 2011
    Dear Mr Clark

    Thank you for your e-mail in relation to the Birmingham to Hereford journey
    which you made at the end of August.

    I would like to apologise for the delay in responding to you about this
    matter. I am currently waiting on further information which will allow me
    to respond to you in full. I have chased this up and will respond to you in
    due course.

    If you have any further comments in the meantime then please let me know.

    Yours sincerely,

    James Foxall
    Customer Relations Supervisor

    London Midland, P O Box 4323, Birmingham, B2 4QT

    Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

    Save a tree... please don't print this e-mail unless you really need to.

    This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
  • 7 London Midland responded to Josh Clark close 17:04 12 Sep 2011
    Dear Mr Clark

    I write following your e-mail about the 1719 service from Birmingham to
    Hereford.

    I am sorry that your journey was not a comfortable one on that day. I have
    heard back from the relevant team and it has been identified as being in
    need of 'strengthening' and so we have been in contact with the Department
    for Transport (DfT).

    As a result of this, subject to DfT approval, we will be increasing the
    capacity on this particular service to 5 carriages from December 2011 when
    the timetable changes take place.

    I hope that any journeys you have made since this time have been much
    better.

    Yours sincerely,

    James Foxall
    Customer Relations Supervisor

    London Midland, P O Box 4323, Birmingham, B2 4QT

    Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

    Save a tree... please don't print this e-mail unless you really need to.

    This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
Comment
  • started 23 August 2011
  • supporters 0
Train route between Birmingham New Street and Hereford operated by London Midland
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