FixMyTransport: who want's europeon transport?

Description

evgeniya krotneva

i can't believe i start my jurney at 17.40 at streatham common station and at18,30 i am still on the train just before clapham junction.this is reduculous.and you want to raise the travel card is amaizen.

Comment

Problem History

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1 evgeniya krotneva reported the issue on FixMyTransport. close 18:33 23 Dec 2011 #
2 evgeniya krotneva wrote to Southern close 18:33 23 Dec 2011 #

Here is the letter that evgeniya krotneva wrote.

re

i can't believe i start my jurney at 17.40 at streatham common station and at18,30 i am still on the train just before clapham junction.this is reduculous.and you want to raise the travel card is amaizen.
3 Southern Railways Customer Services responded to evgeniya krotneva close 18:37 23 Dec 2011 #

Dear Sir/Madam,
Thank you for your email. Your reference number is
[18445-1324665401]

We appreciate you taking the time to contact us. We aim to
respond in full to your enquiry within 5 working days.

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

Dear Southern,

i can't believe i start my jurney at 17.40 at streatham common
station and at18,30 i am still on the train just before clapham
junction.this is reduculous.and you want to raise the travel
card
is amaizen.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Clapham Junction and
Streatham
Common

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
evgeniya krotneva and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Sir/Madam,
Thank you for your email. Your reference number is
[18445-1324665401]

We appreciate you taking the time to contact us. We aim to
respond in full to your enquiry within 5 working days.

Kind Regards,
Southern Customer Services

Reminder of your message:

----------------------------------------------------------------

Dear Southern,

i can't believe i start my jurney at 17.40 at streatham common
station and at18,30 i am still on the train just before clapham
junction.this is reduculous.and you want to raise the travel
card
is amaizen.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Clapham Junction and
Streatham
Common

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
evgeniya krotneva and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [1]www.southernrailway.com/emaildisclaimer

References

Visible links
1. file:///tmp/www.southernrailway.com/emaildisclaimer
4 Julian Walker commented close 19:04 23 Dec 2011 #

There are (or were when the complaint was made) electrical supply problems at Clapham Junction which have delayed services into and out of Victoria.

anorak

admin
5 Southern Railways Customer Services responded to evgeniya krotneva close 12:54 30 Dec 2011 #

Dear Ms Krotneva

Thank you for contacting us on 23 December 2011.

We appreciate that customers expect the services they pay for to
be punctual. 90% of our trains arrive on time but sometimes
delays are unavoidable. I understand, however, that when there
are delays occurring on a particular service, then this is
something that needs to be looked in to and rectified.

Our Delay Repay team are investigating the disruptions you have
mentioned in your feedback form and will be in contact with you
very shortly. For any delays of 30 minutes and over, we do offer
compensation.

The best way to claim compensation for your affected journey is
via on our website. You can download an application or complete
an online form at:

[1]http://www.southernrailway.com/your-jour....

Alternatively you can pick up a form from any of our staffed
stations.

Fares have risen at a significantly slower rate since
privatisation than during the last 15 years of British Rail. The
average annual real terms increase since 1996 is 1.3%; this
compares to a 2.2% increase during the last 15 years of British
Rail.

Over the past 10 years, the average fare actually paid by
passengers has consistently fallen below the headline increases
in fares, as passengers have increasingly switched to buying
cheaper fares, such as Advance tickets.

Demand for rail travel has risen by 60% since privatisation and
is expected to double in the next 20 to 30 years. Last year
there were 1.33bn journeys made by rail - the highest number for
90 years

If you wish to contact us further regarding your query, please
contact our Customer Service team directly at
[2][Southern problem reporting email], by phone on 08451 27 29 20 or
in writing to:
Southern Customer Services
PO Box 3021
Bristol
BS2 2BS
quoting ticket number [18445-1324665401] on all communication.

Alternatively please use the contact us page. You can also
submit a webform at:
[3]www.southernrailway.com/your-journey/contact-us/contact-us-form
quoting your ticket number.

Kind regards

Lewis Chapman
Southern Customer Services

Your message :

Dear Southern,

i can't believe i start my jurney at 17.40 at streatham common
station and at18,30 i am still on the train just before clapham
junction.this is reduculous.and you want to raise the travel
card
is amaizen.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Clapham Junction and
Streatham
Common

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
evgeniya krotneva and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [4]www.southernrailway.com/emaildisclaimer

References

Visible links
1. http://www.southernrailway.com/your-jour...
2. mailto:[Southern problem reporting email]
3. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
4. file:///tmp/www.southernrailway.com/emaildisclaimer

Dear Ms Krotneva

Thank you for contacting us on 23 December 2011.

We appreciate that customers expect the services they pay for to
be punctual. 90% of our trains arrive on time but sometimes
delays are unavoidable. I understand, however, that when there
are delays occurring on a particular service, then this is
something that needs to be looked in to and rectified.

Our Delay Repay team are investigating the disruptions you have
mentioned in your feedback form and will be in contact with you
very shortly. For any delays of 30 minutes and over, we do offer
compensation.

The best way to claim compensation for your affected journey is
via on our website. You can download an application or complete
an online form at:

[1]http://www.southernrailway.com/your-jour....

Alternatively you can pick up a form from any of our staffed
stations.

Fares have risen at a significantly slower rate since
privatisation than during the last 15 years of British Rail. The
average annual real terms increase since 1996 is 1.3%; this
compares to a 2.2% increase during the last 15 years of British
Rail.

Over the past 10 years, the average fare actually paid by
passengers has consistently fallen below the headline increases
in fares, as passengers have increasingly switched to buying
cheaper fares, such as Advance tickets.

Demand for rail travel has risen by 60% since privatisation and
is expected to double in the next 20 to 30 years. Last year
there were 1.33bn journeys made by rail - the highest number for
90 years

If you wish to contact us further regarding your query, please
contact our Customer Service team directly at
[2][Southern problem reporting email], by phone on 08451 27 29 20 or
in writing to:
Southern Customer Services
PO Box 3021
Bristol
BS2 2BS
quoting ticket number [18445-1324665401] on all communication.

Alternatively please use the contact us page. You can also
submit a webform at:
[3]www.southernrailway.com/your-journey/contact-us/contact-us-form
quoting your ticket number.

Kind regards

Lewis Chapman
Southern Customer Services

Your message :

Dear Southern,

i can't believe i start my jurney at 17.40 at streatham common
station and at18,30 i am still on the train just before clapham
junction.this is reduculous.and you want to raise the travel
card
is amaizen.

------------------

Here is some information from FixMyTransport about the location
of
this issue:

Location name: Train route between Clapham Junction and
Streatham
Common

----------

To view a map of the precise location of this problem, or to
provide an update on the problem, please visit the following
link:

http://www.fixmytransport.com/campaigns/...

[ PLEASE NOTE: Your replies to this problem report will be sent
to
evgeniya krotneva and will be published online. This message was
sent via FixMyTransport.com - a not-for-profit service dedicated
to
helping people get public transport problems resolved. If there
is
a more appropriate email address for messages about this type of
problem, please let us know by visiting
. This will help improve
the service for people travelling. We also welcome any other
feedback you may have. ]

_________________________________________________________________________________________________________________________

This e-mail message has been scanned and cleared by NetIQ
MailMarshal.

Southern Railway Ltd is registered in England No. 06574965.
Registered office: 3rd Floor, 41-51 Grey Street, Newcastle Upon
Tyne, NE1 6EE

This email is sent subject to our email disclaimer which can be
accessed here http://www.southernrailway.com/emaildisc...

Southern is the trading name of Southern Railway Ltd.
Registered in England under number: 06574965
Registered offices: 3rd Floor, 41-51 Grey Street, Newcastle upon
Tyne, NE1 6EE.

This email is sent subject to our email disclaimer which can be
accessed at: [4]www.southernrailway.com/emaildisclaimer

References

Visible links
1. http://www.southernrailway.com/your-jour...
2. mailto:[Southern problem reporting email]
3. file:///tmp/www.southernrailway.com/your-journey/contact-us/contact-us-form
4. file:///tmp/www.southernrailway.com/emaildisclaimer
6 Peter Dixon commented close 21:50 30 Dec 2011 #

Hello Evgeniya

Please take advantage of the opportunity to claim compensation.

Kind regards

FMT Volunteer

anorak

admin