FixMyTransport: Why are trains constantly late

Description

Mark Lishman

I would like to know why the 17:41 train which i catch daily on week days since April 2012 has not once been on time. It should be called the 17:44 train as evry day with out fail the tannoy system says the train is delayed by 3-4 minutes. Once or twice a week is acceptable but every day with out fail? Why not just change it to the 17:44 train but i guess that would then arrive at 17:47 or 48.
I have even known the 17:41 not arrive at all around 2 months ago and had to wait for the next train.

Comment

Problem History

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1 Mark Lishman reported the issue on FixMyTransport. close 14:04 17 Oct 2012 #
2 Mark Lishman wrote to Northern Rail close 14:04 17 Oct 2012 #

Here is the letter that Mark Lishman wrote.

Late trains

I would like to know why the 17:41 train which i catch daily on week days since April 2012 has not once been on time. It should be called the 17:44 train as evry day with out fail the tannoy system says the train is delayed by 3-4 minutes. Once or twice a week is acceptable but every day with out fail? Why not just change it to the 17:44 train but i guess that would then arrive at 17:47 or 48.
I have even known the 17:41 not arrive at all around 2 months ago and had to wait for the next train.
3 Customer Relations responded to Mark Lishman close 14:06 17 Oct 2012 #

Dear Customer

Customer Relations

Case Reference: NR/279531

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.

Kind regards

Customer Relations Officer

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Dear Customer

Customer Relations

Case Reference: NR/279531

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

If you are claiming compensation for delay or disruption to your
journey and you have not provided your home address, your
journey details and sight of relevant travel documentation,
please reply to this E-mail immediately with this information.
Please ensure the subject line of the E-mail contains your
reference number.

Kind regards

Customer Relations Officer

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4 Peter Dixon commented close 16:27 17 Oct 2012 #

Hello Mark

I am one of the FixMyTransport volunteers. I am sorry to read of the issues you have with Northern Rail.

Sadly, whilst Northern Rail appears to read all correspondence submitted to it via FixMyTransport, anyone who is looking for a response that explains what is going is only given a response that states that they have looked at it. If you want a full response, I would suggest that you contact Northern Rail directly through the following options detailed on the web page.

http://www.northernrail.org/northern/contact_us

It would help Northern Rail if when you sent your complaint to them, you said what station you depart from.

I hope this helps

Kind regards

anorak

admin
5 Northern Rail responded to Mark Lishman close 12:03 28 Oct 2012 #

28 October 2012

Our Reference NR/ 279531

Dear [Why are trains constantly late email]

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

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28 October 2012

Our Reference NR/ 279531

Dear [Why are trains constantly late email]

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Thank you again for taking the trouble to contact me.

Yours sincerely

Debby Corbett
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

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